Outbound Sales Representative

MCI

Outbound Sales Representative making customer calls and upselling products for MCI’s CX and BPO services. Resolving issues and processing orders in a professional office environment.

Posted 8/21/2026full-timeNaval Station Norfolk • Virginia • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate, resolve issues, and manage customer accounts. Proficient in using technology and systems for documentation and order processing while maintaining confidentiality and compliance.

Highest-signal resume keywords

Customer Service OrientationConflict ResolutionMicrosoft Office SuiteProblem-SolvingFast-Paced Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementOrder ProcessingTyping Speed 20+ Words Per MinuteTroubleshootingBasic Knowledge of Windows Operating System

Soft Skills

Excellent Communication SkillsOrganizational SkillsEmpathyTeam OrientationInterpersonal Skills

Industry Keywords

Customer ExperienceContact Center EnvironmentConfidential Information ComplianceInbound and Outbound CallsUpselling

About the role

Key responsibilities & impact

Make outbound calls to prospective customers
Upsell existing products and services
Handle inbound and outbound customer contacts courteously, timely, and professionally
Use knowledge bases and training to answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems for missing information and coordinate with other departments to resolve issues
Use systems and technology to complete account management tasks
Document and process customer orders accurately in appropriate systems
Follow required scripts, policies, and procedures
Comply with confidential and personal information requirements
Escalate customer issues to appropriate staff and managers
Attend meetings and training and review new training materials
Maintain required attendance and work schedule
Interact with hundreds of customers each week across the country while ensuring a best-in-class customer experience

Requirements

What you’ll need

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately at 20+ words per minute
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer-service oriented, empathetic, responsive, patient, and conscientious
Ability to multitask, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and ability to build relationships with team and customers
Must be authorized to work in the country where the job is based
Must be willing to submit to a Level II background and/or security investigation with fingerprinting
Must be willing to submit to drug screening
Preferred, not required: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Preferred, not required: state or federal work experience

Benefits

Comp & perks

Earn PTO and paid holidays
Daily, weekly, and monthly contests with cash bonuses and prizes including electronics, dream vacations, and cars
Comprehensive medical, dental, and vision coverage for full-time employees after 60 days
MEC medical plans available to all employees after 30 days
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Accident and critical illness insurance
Significant advancement opportunities through internal promotions
Paid training
Team-oriented culture fostering collaboration and engagement
Casual dress code