Outbound Sales Representative

MCI

Outbound sales representative calling prospective customers and upselling services for MCI, a CX and BPO solutions provider. Resolving issues and delivering customer experiences.

Posted 8/21/2026full-timeFort Campbell • Tennessee • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate, resolve issues, and manage customer relationships. Proficient in using Microsoft Office Suite and capable of multitasking in a fast-paced environment.

Highest-signal resume keywords

Customer-Service OrientationExcellent Communication SkillsMicrosoft Office Suite ProficiencyConflict Resolution SkillsAbility to Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 20+ Words Per MinuteBasic Knowledge of Microsoft Office SuiteBasic Understanding of Windows Operating SystemAccount Management TasksDocumenting Customer Orders Accurately

Soft Skills

Excellent Organizational SkillsProblem-Solving AptitudeInterpersonal SkillsRelationship-Building SkillsTeam Orientation

Industry Keywords

Customer ServiceTechnical SupportInside SalesContact Center EnvironmentAttendance and Work Schedule Requirements

About the role

Key responsibilities & impact

Make outbound calls to prospective customers
Upsell existing products and services while providing excellent customer service
Handle inbound and outbound contacts courteously, timely, and professionally
Answer customer questions and sell appropriate products and services using knowledge base and training
Listen to customers, understand their needs, and resolve customer issues
Research systems for missing information and coordinate with other departments
Use systems and technology to complete account management tasks
Document and process customer orders accurately
Follow required scripts, policies, and procedures
Comply with confidential and personal information requirements
Escalate customer issues to appropriate staff and managers
Attend meetings and training and review new training material
Maintain program, system, and process knowledge
Adhere to attendance and work schedule requirements

Requirements

What you’ll need

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type 20+ words per minute
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Reliable attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Conflict resolution, problem-solving, and negotiation aptitude
Customer-service orientation
Ability to multitask, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced, changing environment
Excellent interpersonal and relationship-building skills
Must be authorized to work in the country where the job is based
Willingness to submit to a Level II background and/or security investigation with fingerprint
Willingness to submit to drug screening
Preferred but not required: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience preferred but not required

Benefits

Comp & perks

Paid time off and paid holidays
Daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and cars
Comprehensive medical, dental, and vision coverage for full-time employees after 60 days
MEC medical plans for all employees after 30 days
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Accident and critical illness insurance
Internal promotion and career advancement opportunities
Paid training
Team-oriented work environment
Casual dress code