Outbound Sales Representative

MCI

Outbound sales representative making customer calls and upselling services for MCI, a tech-enabled BPO and customer-experience provider. Resolving issues, processing orders, and delivering customer support.

Posted 8/21/2026full-timeFort Campbell • Kentucky • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation with the ability to effectively communicate, resolve issues, and manage customer relationships. Proficient in utilizing Microsoft Office Suite and maintaining accurate documentation while adhering to policies and procedures.

Highest-signal resume keywords

Customer-Service OrientationExcellent Communication SkillsMicrosoft Office Suite ProficiencyProblem-Solving SkillsConflict Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing 20+ Words Per MinuteAccount ManagementDocument ProcessingResearch SkillsBasic Knowledge of Windows Operating System

Soft Skills

Organizational SkillsInterpersonal SkillsTeam OrientationAbility to MultitaskAdaptability to Fast-Paced Environment

Industry Keywords

Customer ExperienceContact Center EnvironmentTechnical SupportInside SalesAdministrative Support

About the role

Key responsibilities & impact

Make outbound calls to prospective customers
Upsell existing products and services
Handle inbound and outbound customer contacts courteously, timely, and professionally
Answer customer questions and sell appropriate products and services using knowledge-base and training resources
Listen to customers, understand their needs, and resolve customer issues
Research systems for missing information and coordinate with other departments
Complete account-management tasks using systems and technology
Document and process customer orders accurately
Follow required scripts, policies, and procedures
Protect confidential and personal information
Escalate customer issues to appropriate staff and managers
Attend meetings and training and review new training materials
Maintain current knowledge of programs, systems, and process changes
Adhere to attendance and work-schedule requirements
Interact with hundreds of customers weekly across the country while delivering a best-in-class customer experience

Requirements

What you’ll need

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type 20+ words per minute accurately
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Reliable attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer-service orientation
Ability to multitask, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment with change and ambiguity
Excellent interpersonal and relationship-building skills
Must be authorized to work in the country where the job is based
Willingness to submit to a Level II background and/or security investigation with fingerprinting
Willingness to submit to drug screening
Preferred but not required: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Preferred: state or federal work experience

Benefits

Comp & perks

Paid time off and paid holidays
Daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and cars
Comprehensive medical, dental, and vision coverage for full-time employees after 60 days
MEC medical plans for all employees after 30 days
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Accident and critical illness insurance
Internal promotion and career advancement opportunities
Paid training
Team-oriented work environment
Casual dress code