Outbound Sales Representative

MCI

Outbound Sales Representative making customer calls and upselling products for MCI’s CX, BPO, and cloud technology services. Resolving issues and processing orders.

Posted 8/21/2026full-timeNaval Station Norfolk • Virginia • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation with the ability to effectively communicate, resolve issues, and manage customer accounts. Proficient in utilizing Microsoft Office Suite and capable of multitasking in a fast-paced environment.

Highest-signal resume keywords

Customer-Service OrientationExcellent Communication SkillsMicrosoft Office Suite ProficiencyProblem-Solving SkillsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 20+ Words Per MinuteBasic Knowledge of Microsoft Office SuiteBasic Understanding of Windows Operating SystemAccount ManagementDocument Processing

Soft Skills

Excellent Organizational SkillsInterpersonal SkillsRelationship-Building SkillsAbility to MultitaskTeam Orientation

Industry Keywords

Outbound CallsCustomer ContactsUpsellingCustomer ExperienceConfidential Information Protection

About the role

Key responsibilities & impact

Make outbound calls to prospective customers
Upsell existing products and services
Handle inbound and outbound customer contacts courteously, promptly, and professionally
Answer customer questions and sell appropriate products and services using knowledge base and training
Listen to customers, understand their needs, and resolve issues
Research systems for missing information and coordinate with other departments
Complete account management tasks using systems and technology
Document and process customer orders accurately
Follow required scripts, policies, and procedures
Protect confidential and personal information
Escalate customer issues to appropriate staff and managers
Attend meetings and training and review updated training materials
Interact with hundreds of customers weekly across the country to support best-in-class customer experience

Requirements

What you’ll need

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Typing speed of 20+ words per minute
Basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
Basic understanding of Windows operating system
Reliable attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer-service orientation
Ability to multitask, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment with change and ambiguity
Excellent interpersonal and relationship-building skills
Must be authorized to work in the country where the job is based
Must be willing to submit to a Level II background and/or security investigation with fingerprinting
Must be willing to submit to drug screening

Benefits

Comp & perks

Paid time off and paid holidays
Daily, weekly, and monthly contests with cash bonuses and prizes
Comprehensive medical, dental, and vision coverage for eligible full-time employees after 60 days
MEC medical plans available to all employees after 30 days
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Accident and critical illness insurance
Career growth and internal promotion opportunities
Paid training
Team-oriented work environment
Casual dress code