MarketStar

Customer Success Manager

• Facilitate the smooth launch of new customer and partner solutions
• Ensure proper setup, configuration, and activation of products/services to their full potential
• Coordinate with technical stakeholders for seamless integration and customization
• Drive account-wide adoption of products and services through proactive engagements, training, and support
• Implement carefully timed, personalized playbooks triggered by customer and partner activities
• Address low end-user adoption through targeted outreach and enablement
• Share relevant resources, encourage community involvement, and send event invitations
• Combat churn through carefully planned, positive experiences across the post-sales buyer journey
• Investigate and identify potential reasons for low adoption and usage
• Engage with primary contacts to understand observed issues and offer solutions
• Schedule business reviews to realign on goals, problems, and needs
• Define next steps to drive user adoption and resolve risk issues
• Expand the revenue potential of current buyers by closing business contracts period over period
• Increase the likelihood of contract renewal by understanding and addressing potential blockers and driving product value
• Engage decision-makers early and enact renewal playbooks, generating ROI reports and success plans
• Being a cross-functional partner, working closely with account executives within each account on renewal dates, potential churn risk, and more
• Continuously analyze data and customer activity to identify opportunities for upsell, cross-sell, and account management
• Provide timely, reactive support for questions and concerns
• Deliver high-value information, product updates, and event invitations
• Ensure customer satisfaction and affinity

Customer Success Manager, Google Workspace

Business Development Rep

• Proactively seek new business opportunities in the market
• Contact potential clients through cold calls and emails with the power of the Google brand behind you
• Explore new business opportunities within certain target industries and persona s
• Present product value to potential clients
• Identify client needs and suggest appropriate solutions
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) clients and enterprise sales team
• Adhere to daily, weekly and monthly KPIs
• Achieve established sales goals and objectives
• Serve as product and service advocate for the client, build interest and awareness of client’s value proposition, and assess mutual fit
• Learn and maintain a current, comprehensive knowledge of client’s products and services
• Champion our success stories and share with targeted companies in interesting industries and territories.

Business Development Representative

Onboarding Specialist

• Facilitate the successful adoption of Chrome Enterprise solutions (CEC and CEP)
• Act as an expert to guide customers of all sizes and industries in integrating Chrome Enterprise
• Serve as a technical concierge to navigate onboarding and resolve technical/account-related issues
• Meticulously document customer interactions and use cases in CRM tools to aid future problem-solving
• Assist Support Specialists with large deals by managing customer relationships and rollout timelines
• Proactively nurture customer relationships to prepare them for potential upsells into additional product lines
• Address diverse customer questions during the onboarding process and direct customers to appropriate resources

Browser Onboarding Specialist, Chrome Browser Enterprise, German Bilingual

• Create sales qualified opportunities by engaging with prospects and showcasing how Google Chrome can transform their business
• Cover the UKI Enterprise and Corporate markets (may cover other regions at times)
• Proactively seek new business opportunities in the market
• Contact potential clients through cold calls and emails
• Explore new business opportunities within target industries and personas
• Present product value to potential clients and identify client needs, suggesting appropriate solutions
• Set up meetings or calls between (prospective) clients and enterprise sales team
• Adhere to daily, weekly and monthly KPIs and achieve established sales goals and objectives
• Serve as product and service advocate, build interest and awareness of client’s value proposition
• Learn and maintain comprehensive knowledge of client’s products and services
• Champion success stories and share with targeted companies in relevant industries and territories

Sales

• The Google Sales Trainer will be responsible for the hands-on creation and delivery for a range of internal training programs to support our sales teams.
• Deliver engaging and comprehensive training for new hires and existing teams to equip them with the competencies, knowledge, and skills necessary to drive exceptional performance.
• Conduct stand-and-deliver training utilizing various instructional materials and delivery formats.
• Build strong, collaborative relationships with key stakeholders, including Program Managers and sales leadership.
• Collaborate with QA and Reporting teams to ensure feedback is being provided to sales leadership.
• Become proficient in a wide range of complex Google programs and workflows to aid in effective training and knowledge transfer.
• Manage training-related communications and reporting as directed by the Sr. People Operations Manager.
• Measure the effectiveness and adoption of learning modules to ensure retention and success.
• Conduct assessments to identify areas for improvement in training delivery.
• Represent the training and enablement team in internal and external meetings.

Sales Trainer

Technical Account Manager

• Provide direct technical support to Education customers and serve as technical point of contact for universities and colleges.
• Own and manage resolution of technical issues and escalations related to Google Workspace for Education.
• Provide clear and professional communication to customers, managing expectations throughout troubleshooting.
• Coordinate with internal support teams to ensure timely and effective resolution for high-priority incidents.
• Provide practical guidance on Google Workspace best practices for Ed environment, including OU structure, security settings, and third-party integrations.
• Answer technical questions about the Google Workspace Admin Console and administration tools.
• Gather customer feedback on product features and issues to share with internal teams.
• Contribute to development of technical documentation and best-practice resources for university IT staff.
• Identify common support trends to help build a knowledge base that empowers clients and internal teams to solve problems more efficiently.

Technical Account Manager, Education

Bilingual

• Lead your team to meet and exceed sales quotas and client expectations through successful sales delivery and pipeline management
• Coach and develop sales representatives to succeed in hitting daily, weekly, and monthly input and output targets
• Collaborate with senior management to define sales objectives and cascade clear goals and expectations to the team
• Ensure consistent and effective communication by holding regular team meetings, huddles, and employee 1:1s to ensure alignment to performance expectations and company values
• Identify and implement process improvements to enhance efficiency in sales operations and reduce bottlenecks
• Analyze team performance metrics, provide regular feedback, and implement improvement strategies to ensure consistent goal achievement
• Ensure the team adheres to company policies, industry regulations, and ethical sales practices while maintaining high standards of professionalism

Team Lead, Mailchimp, Spanish Bilingual

Application Engineer

• Support field engineering engagement with customers to demonstrate how AMD technology can support needs.
• Focus on pre-sales activity and provide development support activity as needed.
• Establish and maintain strong connections with key stakeholders to understand their needs and provide tailored solutions.
• Identify and secure new business by showcasing the advantages of AMD servers to potential customers.
• Assist engineering teams throughout the development process, ensuring smooth integration and optimal performance of AMD servers.
• Collect and relay customer insights to sales, business units, and engineering teams to improve products and services.
• Offer expert advice to sales personnel and customers on the evaluation, design, and development of AMD-based server and data center solutions.
• Collaborate with the sales team to identify customer needs and propose suitable AMD products and solutions.
• Coordinate with AMD Sales, Architecture, Development, CTO, Business Unit, and other relevant teams to accomplish account objectives.
• Conduct informative presentations, training sessions, and updates for customers, partners, and prospects to demonstrate AMD's capabilities.
• Convert customer business issues and requirements into technical engagements that showcase AMD's product offerings.
• Stay informed about the competitive landscape and clearly communicate the unique advantages and value of AMD products compared to competitors.

Field Application Engineer

Establish and maintain strong connections with key stakeholders to understand their needs and provide tailored solutions.
Identify and secure new business by showcasing the advantages of AMD servers to potential customers.
Assist engineering teams throughout the development process, ensuring smooth integration and optimal performance of AMD servers.
Collect and relay customer insights to sales, business units, and engineering teams to improve products and services.
Offer expert advice to sales personnel and customers on the evaluation, design, and development of AMD-based server and data center solutions.
Collaborate with the sales team to identify customer needs and propose suitable AMD products and solutions.
Coordinate with AMD Sales, Architecture, Development, CTO, Business Unit, and other relevant teams to accomplish account objectives.
Conduct informative presentations, training sessions, and updates for customers, partners, and prospects to demonstrate AMD's capabilities.
Convert customer business issues and requirements into technical engagements that showcase AMD's product offerings.
Stay informed about the competitive landscape and clearly communicate the unique advantages and value of AMD products compared to competitors.

Manager

• MarketStar is looking for a Field Channel Account Manager to support our new AMD-HP Alliance team and NSP/DMR partnerships.
• The Field Channel Account Manager will be responsible for maintaining relationships with partner(s), managing pipeline and increasing sales for our client.
• Location: US - Remote
• What Will You Do? Provide support for AMD-related pre-sales questions about workstation-class HP PCs for account managers and customers.
• Conduct regular onsite visits to designated accounts on the target list.
• Build and maintain strong relationships with partners and their clients fostering trust and collaboration.
• Provide tools, resources, and training to partners to help them sell AMD Workstation products or services effectively.
• Track, monitor, and analyze partner performance against agreed-upon metrics.
• Conduct training for personnel on AMD products and provide regular feedback on tool effectiveness.
• Submit weekly/monthly reports to AMD on business status, analyze performance data, and deliver trend analysis to recognize strengths and growth opportunities.

Workstation Partner Business Manager

Account Executive

• Develop and close a pipeline of inbound leads, contributing to the company's growth and success.\n• Manage inbound leads, secure business, and meet monthly and quarterly KPIs.\n• Showcase a comprehensive understanding of the Mailchimp product suite, effectively shortening the sales cycle using selected sales methodologies.\n• Act as a product and service advocate, generating interest and awareness of the client's value proposition.\n• Prioritize and manage a pipeline of sales opportunities, ensuring timely follow-ups and tracking progress.\n• Implement effective sales strategies to convert leads into paying customers.\n• Provide robust account management to support customers' technology strategies, implementations, and future needs.\n• Collaborate with the leadership team and clients to develop strategies and processes that achieve revenue targets.

Customer Success Manager, Google Workspace

Business Development Representative

Browser Onboarding Specialist, Chrome Browser Enterprise, German Bilingual

Business Development Representative

Sales Trainer

Technical Account Manager, Education

Team Lead, Mailchimp, Spanish Bilingual

Field Application Engineer

Field Application Engineer

Workstation Partner Business Manager

Inside Sales Representative, Bilingual Portuguese