MarketStar

Technical Account Manager, Education

MarketStar

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $70,000 - $75,000 per year

Job Level

Junior

About the role

  • Provide direct technical support to Education customers and serve as technical point of contact for universities and colleges.
  • Own and manage resolution of technical issues and escalations related to Google Workspace for Education.
  • Provide clear and professional communication to customers, managing expectations throughout troubleshooting.
  • Coordinate with internal support teams to ensure timely and effective resolution for high-priority incidents.
  • Provide practical guidance on Google Workspace best practices for Ed environment, including OU structure, security settings, and third-party integrations.
  • Answer technical questions about the Google Workspace Admin Console and administration tools.
  • Gather customer feedback on product features and issues to share with internal teams.
  • Contribute to development of technical documentation and best-practice resources for university IT staff.
  • Identify common support trends to help build a knowledge base that empowers clients and internal teams to solve problems more efficiently.

Requirements

  • 1-3 years in a customer-facing technical role (e.g., Technical Support, Systems Administrator) with a focus on administering Google Workspace or a similar enterprise collaboration suite.
  • Solid understanding of the Google Workspace Admin Console, including user provisioning, policy management, and security controls.
  • Experience with core email routing concepts (MX, SPF, DKIM, DMARC).
  • Familiarity with command-line tools or scripting for Google Workspace administration is a plus. (Google Apps Script, GAM)
  • Strong ability to articulate technical topics clearly to a diverse audience.
  • The ability to listen, understand, and guide customers through technical challenges.
  • You can handle shifting priorities and find effective solutions in a fast-paced environment.
  • A strong desire to learn how each institution works and solve technical puzzles.
  • The capacity to manage challenging customer conversations, maintaining a helpful and professional demeanor.
  • Direct experience working within or for an IT department in an EDU institution - K12 or Higher Education preferred.
  • Familiarity with the broader EdTech landscape, including Learning Management Systems (LMS) and identity management solutions preferred.
  • Knowledge of data privacy regulations relevant to education, such as FERPA preferred.
  • Bachelor's degree in a technical or related field, or equivalent professional experience and certifications.