MarketStar

Browser Onboarding Specialist, Chrome Browser Enterprise, German Bilingual

MarketStar

full-time

Posted on:

Origin:  • 🇮🇪 Ireland

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Salary

💰 €60,000 per year

Job Level

JuniorMid-Level

About the role

  • Facilitate the successful adoption of Chrome Enterprise solutions (CEC and CEP)
  • Act as an expert to guide customers of all sizes and industries in integrating Chrome Enterprise
  • Serve as a technical concierge to navigate onboarding and resolve technical/account-related issues
  • Meticulously document customer interactions and use cases in CRM tools to aid future problem-solving
  • Assist Support Specialists with large deals by managing customer relationships and rollout timelines
  • Proactively nurture customer relationships to prepare them for potential upsells into additional product lines
  • Address diverse customer questions during the onboarding process and direct customers to appropriate resources

Requirements

  • Ability to speak and write in German and English
  • Bachelor's degree or equivalent experience
  • 1 year in customer success or CRM roles for SaaS products with strong performance track record
  • 2 years’ experience in customer success or resolution roles for a SaaS product
  • Good understanding of enterprise software, specifically secure enterprise browsers
  • Experience using CRM tools such as Salesforce
  • Technical or customer engineering experience
  • Experience with technical support and troubleshooting for a SaaS product
  • Ability to develop and grow senior-level relationships with clients