Browser Onboarding Specialist, Chrome Browser Enterprise, German Bilingual
MarketStar
full-time
Posted on:
Location: 🇮🇪 Ireland
Visit company websiteSalary
💰 €60,000 per year
Job Level
JuniorMid-Level
About the role
- Facilitate the successful adoption of Chrome Enterprise solutions (CEC and CEP)
- Act as an expert to guide customers of all sizes and industries in integrating Chrome Enterprise
- Serve as a technical concierge to navigate onboarding and resolve technical/account-related issues
- Meticulously document customer interactions and use cases in CRM tools to aid future problem-solving
- Assist Support Specialists with large deals by managing customer relationships and rollout timelines
- Proactively nurture customer relationships to prepare them for potential upsells into additional product lines
- Address diverse customer questions during the onboarding process and direct customers to appropriate resources
Requirements
- Ability to speak and write in German and English
- Bachelor's degree or equivalent experience
- 1 year in customer success or CRM roles for SaaS products with strong performance track record
- 2 years’ experience in customer success or resolution roles for a SaaS product
- Good understanding of enterprise software, specifically secure enterprise browsers
- Experience using CRM tools such as Salesforce
- Technical or customer engineering experience
- Experience with technical support and troubleshooting for a SaaS product
- Ability to develop and grow senior-level relationships with clients