Member Support Specialist
First Alliance Credit Union
Salary
💰 $73,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- The Google Sales Trainer will be responsible for the hands-on creation and delivery for a range of internal training programs to support our sales teams.
- Deliver engaging and comprehensive training for new hires and existing teams to equip them with the competencies, knowledge, and skills necessary to drive exceptional performance.
- Conduct stand-and-deliver training utilizing various instructional materials and delivery formats.
- Build strong, collaborative relationships with key stakeholders, including Program Managers and sales leadership.
- Collaborate with QA and Reporting teams to ensure feedback is being provided to sales leadership.
- Become proficient in a wide range of complex Google programs and workflows to aid in effective training and knowledge transfer.
- Manage training-related communications and reporting as directed by the Sr. People Operations Manager.
- Measure the effectiveness and adoption of learning modules to ensure retention and success.
- Conduct assessments to identify areas for improvement in training delivery.
- Represent the training and enablement team in internal and external meetings.
Requirements
- Excellent Communication and Interpersonal Skills: The ability to articulate complex ideas clearly, build rapport, and work effectively with diverse teams.
- Positive and Adaptable Mindset: A proactive and enthusiastic approach to problem-solving and learning, along with the ability to digest information and navigate change rapidly, and effectively.
- Facilitation Skills and Training Experience: The ability to simplify complex concepts and make them engaging and easy to understand as well as significant experience doing “stand-and-deliver” training. 2+ years of experience as a product or service trainer is strongly preferred.
- Strong Project Management Skills: Demonstrated by effectively balancing organizational priorities against established deadlines with the ability to creatively problem-solve.
- Exceptional Organizational and Time Management Skills: The ability to work on several projects at once in both independent and collaborative environments.
- Professional Demeanor: The ability to project confidence, credibility, and creativity in all interactions.
- Data Literacy: Possess strong data literacy skills. LMS management and instructional design knowledge and experience are strongly preferred.
- Experience selling or training Google Products is strongly preferred.
- Coaching and mentoring experience preferred.
