First Alliance Credit Union

Member Support Specialist

First Alliance Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $19 - $22 per hour

Job Level

Junior

About the role

  • The Member Support Specialist at First Alliance Credit Union plays a crucial role in being the face of our organization, responsible for creating an exceptional experience for every member who walks through our doors. This role owns the member experience, ensuring that each individual is recognized, welcomed, and assisted with their needs. Their primary focus will be on facilitating transactions, providing education, on kiosk usage, and addressing any concerns or inquiries with exceptional service. This role plays a vital role in connecting members with appropriate credit union partners, products, and services that align with their financial needs.
  • Essential Functions Member Engagement: Greet all members warmly upon entry and provide personalized assistance to ensure a seamless experience. Transaction Support: Assist members with transactions that cannot be processed through kiosks, ensuring their needs are met efficiently and accurately. Kiosk Education: Educate members on the use of our self-service kiosks to enhance their experience, empowering them to handle basic transactions independently. Needs Assessment: Listen actively to members’ needs and concerns, providing tailored solutions and connecting them with appropriate credit union products, services, or partner solutions. Account Management: Assist existing members with opening and managing basic account types as needed, ensuring a thorough understanding of account features and benefits. Problem Solving: Utilize strong problem-solving skills to address member inquiries and resolve issues in a timely manner. Continuous Improvement: Gather feedback from members to identify areas for improvement in our services and processes, contributing to an ongoing commitment to enhance member experience. Team Collaboration: Work closely with other team members to ensure a cohesive and efficient member service experience. Other duties as assigned by Branch Manager.

Requirements

  • Education: High school graduate or equivalent
  • Experience:1+ year of member experience Minimum of 6+ months of financial institution preferred
  • Skills: Strong Communication and interpersonal skills, with a genuine desire to help members succeed Ability to problem-solve and navigate complex issues effectively. Ability to work well under pressure Ability to use a personal computer and related software applications. Solid math and bookkeeping abilities