Modern Campus

Customer Support Specialist

Modern Campus

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $45,000 - $60,000 per year

Job Level

Junior

Tech Stack

CloudSQL

About the role

  • Front line representative of the customer service team
  • Interact with a dedicated team in a passionate and collaborative environment
  • Use clear and professional communication to convey the status and nature of customer issues
  • Track and respond to inbound communication of support issues from various channels
  • Ensure required information about tickets is collected for prioritization
  • Troubleshoot issues using documentation and data analysis
  • Uphold customer commitments as part of a metrics-driven team
  • Develop product knowledge to assist customers and team members
  • Provide feedback on customer needs as part of a feedback loop

Requirements

  • 1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
  • Clear, professional quality written and verbal communication
  • Strong critical thinking and problem-solving skills
  • Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
  • Pragmatic prioritization and time management
  • Composure during high-pressure escalations
  • Motivated, hardworking and flexible
  • Able to work effectively with minimal supervision in a close team environment
  • Quick learner who enjoys a challenge
  • Experience supporting cloud hosted software (preferred)
  • Experience supporting multiple integrated products (preferred)
  • Experience with XML or JSON based web services (preferred)
Benefits
  • medical and dental insurance
  • retirement contributions
  • collaborative remote work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttroubleshootingdata analysisSQLXMLJSONcloud hosted softwareSaaSenterprise softwareintegrated products
Soft skills
communicationcritical thinkingproblem-solvingprioritizationtime managementcomposuremotivationflexibilityteamworkquick learning