Modern Campus

Technical Product Manager

• Serve as the agile product owner for scrum teams building solutions that help institutions improve student communication and engagement.
• Partner closely with Product Leadership, Engineering, UX, Customer Success, Services, and Go-to-Market teams to translate institutional needs into product capabilities.
• Own and prioritize the product backlog for Message and Involve, ensuring alignment with roadmap goals, customer needs, and technical dependencies.
• Gather customer and market insight through customer calls, support escalations, implementation reviews, usage analysis, and competitive research.

Human Resources

• Reporting to the Chief People Officer, the HR Business Partner (HRBP) will play a critical role in running and optimizing talent management programs in support of their business units.
• Work closely with business units to align people strategies with business goals, drive employee engagement, support performance and talent development, and help build a high-performing culture.
• Partner with employees, supervisors, managers and directors in providing day-to-day leadership and solutions to Business Unit HR needs.
• Works closely with leadership and HR team to ensure their business unit is appropriately resourced and prepared to support business objectives.
• Drive the Talent Management agenda, ensuring that internal talent health and development is always at the forefront.
• Coaches, counsels and consults with management regarding performance issues, progressive discipline/corrective action up to and including termination.
• Leveraging metrics, identifies problem areas within the business unit, develops and executes strategies to rectify issues, improve employee engagement and drive business outcomes.
• Provide guidance, policy interpretation and direction to staff on issues of employee relations, HR & organizational policies and procedures.
• Accountable for the management of leaves of absences.
• Ensures compliance with company policies and employment legislation in all provinces and states.
• Manages the rollout and execution of enterprise HR initiatives at the business unit level.
• In conjunction with leadership, facilitate the annual performance appraisal process along with strategic succession planning for their assigned business unit.
• Lead employee investigations independently or in liaison with CHRO.
• Ensure integrity of confidential data at all times.
• Lead various HR projects as required to enhance the employee experience.
• Own and execute a significant volume of administrative HR work as a core component of the role, including documentation, reporting, data entry, HRIS maintenance, audit preparation, and process tracking, ensuring a high degree of accuracy, timeliness, and compliance.
• Maintain highly organized, accurate, and audit-ready employee records and documentation in accordance with internal standards and legal requirements.

HR Business Partner

Software Engineer

• Own delivery commitments across Connected Curriculum and associated product teams, ensuring predictable execution, quality, and operational readiness.
• Translate product roadmap priorities into engineering plans, capacity models, and sequencing strategies in partnership with Product leadership.
• Establish consistent expectations for planning, estimation, dependency management, and risk mitigation.
• Provide clear and accurate delivery visibility to executive stakeholders, proactively surfacing risks and tradeoffs.
• Ensure teams balance feature delivery with ongoing investment in reliability, scalability, and technical health.
• Act as a senior technical leader, engaging deeply in architecture, system design, and cross-product technical decisions.
• Contribute as a core member of the Architecture Council, helping define and evolve system-wide architectural direction.
• Drive the design and development of foundational platform services and shared components that support Connected Curriculum and other Modern Campus products.
• Ensure product architectures align with emerging platform standards, shared services, and long-term scalability goals.
• Guide major technical decisions and tradeoffs, balancing speed of delivery with sustainability, reuse, and operational excellence.
• Maintain accountability for technical health across all owned systems, including performance, security, scalability, and reduction of technical debt.
• Lead modernization efforts across legacy systems, aligning them with platform-oriented architecture.
• Drive adoption of AI-assisted and agentic development practices, including development harnesses, workflow automation, and engineering guardrails that improve delivery speed, quality, and scalability.
• Guide the design and evolution of agentic SDLC patterns that enable teams to safely apply AI in design, implementation, testing, review, documentation, and operational workflows.
• Ensure AI-enabled development practices align with platform architecture, engineering standards, security requirements, and long-term maintainability.
• Lead and develop engineering leadership across multiple teams and product areas, setting expectations for delivery ownership, technical leadership, and team health.
• Own hiring, onboarding, performance management, and succession planning across assigned engineering teams.
• Build and retain high-performing organizations with strong technical depth and leadership capability.
• Foster a culture of accountability, collaboration, continuous improvement, and engineering excellence aligned with Modern Campus values.
• Scale engineering leadership and execution across multiple product lines as scope expands beyond Connected Curriculum. Apply consistent standards for delivery discipline, technical stewardship, and organizational health across all product engineering groups. Partner with Product leadership as scope expands to ensure engineering capacity, architecture, and delivery models scale effectively.

Senior Director, Software Development

Customer Success Manager

• Lead, mentor, and develop a team of 5 Customer Success Managers
• Establish clear performance expectations, KPIs, and career growth plans
• Foster a high-performance, outcomes-driven, and collaborative culture
• Define and execute a Customer Success strategy focused on product adoption, value realization, and customer health
• Build and scale frameworks for one-to-one and one-to-many engagements
• Ensure consistent delivery of measurable outcomes aligned to customer goals
• Establish clear roles, responsibilities, and engagement models between CSMs and Account Managers
• Partner closely with AM leadership to deliver a unified customer experience across the lifecycle
• Create joint account planning processes that align success plans with commercial strategy
• Support AMs by providing insights on product usage, adoption risks, and value realization to inform renewals and growth conversations
• Contribute to revenue retention by driving adoption and reducing churn risk
• Identify at-risk accounts and partner with Account Managers on mitigation and recovery strategies
• Enable expansion opportunities through demonstrated customer value and strong product adoption
• Develop scalable processes, playbooks, and success methodologies
• Leverage data and analytics to track customer health, engagement, and outcomes
• Optimize use of CRM and Customer Success platforms
• Partner with Product, Sales, Marketing, Professional Services, and Support to align on customer needs and feedback
• Act as the voice of the customer to influence product roadmap and priorities
• Collaborate on go-to-market strategies and customer communications

Senior Director, Customer Success

Sales Development Rep

• Provide strong leadership to the SDR team, offering guidance, support, and mentorship to enable professional growth and development.
• Develop and execute effective prospecting strategies to enhance lead generation efforts and ensure a steady flow of qualified leads.
• Deliver personalized coaching to enhance SDRs' outreach techniques, communication skills, and lead qualification abilities.
• Conduct regular one-on-one meetings with team members to track progress, understand challenges, and provide tailored assistance.
• Lead by example by maintaining personal lead generation goals while working collaboratively to meet team quotas.
• Play an active role in discussions related to SDR compensation, utilizing performance data to ensure fair and motivating incentive structures.
• Address performance and conduct issues professionally and promptly, applying appropriate corrective measures and maintaining a positive team atmosphere.
• Collaborate with other teams to align the SDR team's efforts with the company's overarching goals, contributing to the company's growth and success.
• Assist in the recruitment and onboarding of new SDRs, ensuring a smooth transition and setting them up for success.
• Collaborate seamlessly with other departments to align strategies, streamline processes, and facilitate successful lead handoffs.
• Utilize data-driven insights to analyze prospecting metrics, identify trends, seize opportunities, and fine-tune strategies.

Sales Development Manager

• Support lead generation and conversion efforts within the Sales team
• Collaborate with the business development team to research and prioritize target account lists
• Generate new business opportunities by performing outbound sales activities (prospecting)
• Explain the value proposition of our product and communicate key information on our products
• Gather information on prospects, including fit and timing
• Educate prospective customers on how our software works and how it can benefit them
• Nurture leads through ongoing phone and email communications
• Use Salesforce to track prospects and keep information current
• Work with marketing to create materials that support lead generation and nurturing activities
• Actively build product knowledge to ensure a high level of literacy on our product
• Focus on achieving monthly quotas of outbound calls, appointments set, opportunities created and sales accepted leads
• Build a strong ongoing pipeline of prospects and leads

Sales Development Representative

Director

• Drive new business growth across an assigned territory
• Sell into colleges and universities by aligning Modern Campus solutions to institutional priorities
• Own and manage a defined territory, including prospecting, pipeline development, and strategic account planning
• Convert inbound and marketing-qualified leads into well-qualified sales opportunities
• Proactively generate new pipeline through outbound outreach, referrals, and targeted account strategies
• Engage stakeholders across academic leadership, marketing, enrollment, operations, and IT
• Lead complex, multi-threaded sales cycles using a consultative, value-based approach
• Partner closely with Solutions Engineers to deliver tailored demonstrations and solution presentations
• Develop and present compelling business cases and ROI narratives aligned to institutional priorities
• Manage RFx (RFP, RFI, RFQ) processes and deliver high-quality responses
• Represent Modern Campus at industry conferences, regional events, campus visits and webinars
• Execute a collaborative team-selling approach with various internal teams
• Maintain accurate pipeline, forecasting, and opportunity tracking in CRM
• Stay current on higher education trends and competitive landscape