Modern Campus

Customer Success Manager

• Lead, mentor, and develop a team of 5 Customer Success Managers
• Establish clear performance expectations, KPIs, and career growth plans
• Foster a high-performance, outcomes-driven, and collaborative culture
• Define and execute a Customer Success strategy focused on product adoption, value realization, and customer health
• Build and scale frameworks for one-to-one and one-to-many engagements
• Ensure consistent delivery of measurable outcomes aligned to customer goals
• Establish clear roles, responsibilities, and engagement models between CSMs and Account Managers
• Partner closely with AM leadership to deliver a unified customer experience across the lifecycle
• Create joint account planning processes that align success plans with commercial strategy
• Support AMs by providing insights on product usage, adoption risks, and value realization to inform renewals and growth conversations
• Contribute to revenue retention by driving adoption and reducing churn risk
• Identify at-risk accounts and partner with Account Managers on mitigation and recovery strategies
• Enable expansion opportunities through demonstrated customer value and strong product adoption
• Develop scalable processes, playbooks, and success methodologies
• Leverage data and analytics to track customer health, engagement, and outcomes
• Optimize use of CRM and Customer Success platforms
• Partner with Product, Sales, Marketing, Professional Services, and Support to align on customer needs and feedback
• Act as the voice of the customer to influence product roadmap and priorities
• Collaborate on go-to-market strategies and customer communications

Senior Director, Customer Success

Sales Development Rep

• Provide strong leadership to the SDR team, offering guidance, support, and mentorship to enable professional growth and development.
• Develop and execute effective prospecting strategies to enhance lead generation efforts and ensure a steady flow of qualified leads.
• Deliver personalized coaching to enhance SDRs' outreach techniques, communication skills, and lead qualification abilities.
• Conduct regular one-on-one meetings with team members to track progress, understand challenges, and provide tailored assistance.
• Lead by example by maintaining personal lead generation goals while working collaboratively to meet team quotas.
• Play an active role in discussions related to SDR compensation, utilizing performance data to ensure fair and motivating incentive structures.
• Address performance and conduct issues professionally and promptly, applying appropriate corrective measures and maintaining a positive team atmosphere.
• Collaborate with other teams to align the SDR team's efforts with the company's overarching goals, contributing to the company's growth and success.
• Assist in the recruitment and onboarding of new SDRs, ensuring a smooth transition and setting them up for success.
• Collaborate seamlessly with other departments to align strategies, streamline processes, and facilitate successful lead handoffs.
• Utilize data-driven insights to analyze prospecting metrics, identify trends, seize opportunities, and fine-tune strategies.

Sales Development Manager

• Support lead generation and conversion efforts within the Sales team
• Collaborate with the business development team to research and prioritize target account lists
• Generate new business opportunities by performing outbound sales activities (prospecting)
• Explain the value proposition of our product and communicate key information on our products
• Gather information on prospects, including fit and timing
• Educate prospective customers on how our software works and how it can benefit them
• Nurture leads through ongoing phone and email communications
• Use Salesforce to track prospects and keep information current
• Work with marketing to create materials that support lead generation and nurturing activities
• Actively build product knowledge to ensure a high level of literacy on our product
• Focus on achieving monthly quotas of outbound calls, appointments set, opportunities created and sales accepted leads
• Build a strong ongoing pipeline of prospects and leads

Sales Development Representative

Director

• Drive new business growth across an assigned territory
• Sell into colleges and universities by aligning Modern Campus solutions to institutional priorities
• Own and manage a defined territory, including prospecting, pipeline development, and strategic account planning
• Convert inbound and marketing-qualified leads into well-qualified sales opportunities
• Proactively generate new pipeline through outbound outreach, referrals, and targeted account strategies
• Engage stakeholders across academic leadership, marketing, enrollment, operations, and IT
• Lead complex, multi-threaded sales cycles using a consultative, value-based approach
• Partner closely with Solutions Engineers to deliver tailored demonstrations and solution presentations
• Develop and present compelling business cases and ROI narratives aligned to institutional priorities
• Manage RFx (RFP, RFI, RFQ) processes and deliver high-quality responses
• Represent Modern Campus at industry conferences, regional events, campus visits and webinars
• Execute a collaborative team-selling approach with various internal teams
• Maintain accurate pipeline, forecasting, and opportunity tracking in CRM
• Stay current on higher education trends and competitive landscape

Regional Director

Solutions Engineer

• Act as the functional and technical expert for Modern Campus Lifelong Learning solutions throughout the sales cycle
• Deliver engaging, tailored product demonstrations that connect platform capabilities to client-specific challenges and goals
• Lead technical discovery sessions to uncover requirements and align solutions to institutional needs
• Partner closely with Regional Directors and Account Managers to shape sales strategy and progress opportunities
• Build customized demo environments and workflows that reflect real-world use cases in continuing education and workforce development
• Translate technical features into clear business value for both technical and non-technical stakeholders
• Support RFPs and proposals by providing detailed functional and technical responses
• Address technical questions related to integrations, data, architecture, and platform capabilities
• Act as the voice of the customer by sharing insights and feedback with Product and Engineering teams
• Stay informed on trends in lifelong learning, workforce development, and digital transformation in higher education

Solutions Engineer – Lifelong Learning

Customer Support

• This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers.
• Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.
• This person will bring a combination of methodical problem solving and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.
• In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention.

Customer Support Specialist

• The Regional Director, Lifelong Learning is responsible for driving new revenue growth by selling Modern Campus’ Lifelong Learning product portfolio to colleges and universities across an assigned territory.
• This role owns the full sales cycle—from qualifying inbound and outbound opportunities through close—focused specifically on Continuing Education, Professional Studies, Extension, Workforce Development, and non-traditional education units.
• Manage a territory, inclusive of prospecting and relationship management of key accounts in the region.
• Sell Modern Campus’ Lifelong Learning solutions to Continuing Education and Professional Studies leadership, including Directors, Deans, AVPs, VPs, CIOs, and other executive stakeholders.
• Develop in-bound/marketing qualified leads into meaningful pipeline opportunities.
• Represent Modern Campus at industry events, including presenting solo or with client advocates.
• Conduct impactful sales presentations, demonstrations, and ROI summaries to decision makers.
• Maintain an appropriate knowledge of the company’s solutions and the higher education industry.
• Effectively utilize and regularly update the company’s customer relationship management (CRM) database.
• Drive deal closure, including accurate and timely forecasting of closed business.

Regional Director – Lifelong Learning

Email Marketing Manager

• Manage the end-to-end email marketing process, including scheduling, segmentation, copywriting coordination, design coordination, testing, and deployment.
• Build and execute nurture programs that engage prospects, accelerate funnel progression, and support retention and expansion initiatives.
• Partner with Revenue Operations to maintain and segment email lists, ensuring accurate targeting and clean data.
• Continuously monitor and analyze campaign performance metrics (open rates, CTRs, conversions, unsubscribes, etc.) to identify trends and areas for improvement.
• Conduct A/B testing to optimize subject lines, send times, design elements, and content for maximum impact.
• Ensure email deliverability best practices, compliance with privacy regulations, and proper use of tracking and automation tools.
• Provide actionable insights and recommendations to enhance engagement and overall marketing ROI.
• Stay current on email marketing trends, technologies, and best practices to continually evolve Modern Campus’s approach.
• Partner with content and design teams to ensure strong visual identity and messaging alignment across all campaigns.
• Support broader marketing programs and campaigns with email components that amplify reach and drive conversions.