Modern Campus

Artificial Intelligence

• Own and evolve the internal AI Hub as a central resource for training, documentation, and tools
• Run the AI Champion Program to support adoption and distributed leadership across departments
• Develop and deliver training programs, office hours, and documentation for safe, effective AI use
• Serve as a cross-functional coach and enabler to help teams integrate AI into their workflows
• Stay ahead of AI and LLM developments (e.g. Claude, OpenAI, Bedrock) and assess their relevance to Modern Campus
• Provide regular strategic updates to internal stakeholders with curated insights and recommendations
• Help leadership prioritize emerging AI opportunities and avoid hype-driven distractions
• Contribute to the development and improvement of department-owned, AI-enabled tools and process automations
• Build or maintain reusable scripts, wrappers, or lightweight APIs that integrate with LLMs and internal systems
• Partner with ES and Development teams to deliver AI-driven internal capabilities

AI Enablement Lead

Account Executive

• Own and deepen relationships with enterprise-level clients (e.g., systems, consortia, multi-college networks)
• Partner with CIOs, Provosts, and other executives to align institutional goals with Modern Campus’ platform solutions
• Drive renewals and revenue growth through strategic expansion and cross-sell initiatives
• Lead account planning, business reviews, and forecasting using Salesforce
• Collaborate cross-functionally with CSM, Product, and Services to deliver client success and advocacy
• Drive efficiencies to optimize and grow profitability/contribution margin
• Collaborate with institutional partners to publish case studies for sales enablement and attend or co-present at industry events
• Stay current on higher ed and EdTech trends to position Modern Campus as a trusted partner

Senior Account Director, Enterprise

Performance Marketing

• Define and execute a multi-channel demand generation strategy that drives measurable pipeline and revenue growth.
• Partner with Marketing, Sales, and Revenue Operations to align campaign strategy with business objectives and market opportunities.
• Collaborate on annual and quarterly campaign planning, ensuring strategic alignment and clear performance goals.
• Oversee campaign development, execution, and optimization across paid media, digital, email, content syndication, and events.
• Lead and develop a small, high-performing team of digital and email marketing professionals.
• Drive marketing-sourced pipeline targets and ensure alignment with sales objectives.
• Work cross-functionally with other marketing leaders to ensure cohesive brand and message delivery across all touchpoints.

Director, Demand Generation

Email Marketing Manager

• Manage the end-to-end email marketing process including scheduling and segmentation
• Build and execute nurture programs that engage prospects
• Continuously monitor and analyze campaign performance metrics
• Conduct A/B testing to optimize email content
• Collaborate with content and design teams for campaign alignment

Email Marketing Strategist

Customer Success Manager

• developing trusted relationships with customers
• driving adoption of solutions
• ensuring customers achieve their desired outcomes
• focus on retention, relationship management, and proactive engagement
• serve as primary point of contact for assigned customers after implementation
• acting as their advocate and strategic advisor
• partner with Account Managers for customer health and satisfaction
• proactively monitor customer usage and engagement
• coordinate with Product, Support, and Implementation teams
• lead regular customer check-ins and business reviews
• track and report on key metrics
• develop customer advocates in coordination with Marketing

Customer Support

• Front line representative of the customer service team
• Interact with a dedicated team in a passionate and collaborative environment
• Use clear and professional communication to convey the status and nature of customer issues
• Track and respond to inbound communication of support issues from various channels
• Ensure required information about tickets is collected for prioritization
• Troubleshoot issues using documentation and data analysis
• Uphold customer commitments as part of a metrics-driven team
• Develop product knowledge to assist customers and team members
• Provide feedback on customer needs as part of a feedback loop

Customer Support Specialist

Technical Project Manager

• Lead and coordinate cross-functional technology projects, ensuring they are delivered on time, within scope, and aligned with business objectives
• Drive project timelines, milestones, and deliverables using Agile or hybrid project management practices
• Identify and resolve project risks, blockers, and dependencies to ensure successful and timely delivery
• Work with stakeholders to define project scope, success criteria, and detailed project plans
• Prepare and present project updates to senior technology leaders and cross-functional business partners
• Partner with technical teams to identify solutions for issues that impact delivery timelines
• Maintain comprehensive project documentation including schedules, action items, risk logs, and presentation decks
• Coordinate with software development, DevOps/infrastructure, IT, and customer support teams to ensure alignment on project objectives

Account Manager

• Responsible for securing and growing financial investment of clients
• Develops and maintains ongoing strategic business relationships
• Identifies opportunities for growth and expansion within accounts
• Coordinates with Sales team members on account planning activities

Product Designer

• Advocate for the user on cross functional teams
• Taking a user-centered design approach, translating concepts into user stories, task flows, use cases, low and high-fidelity wireframes and functional documentation, etc., that lead to intuitive user experiences optimized for a wide range of devices and interfaces.
• Providing visual design details, taking into consideration the interaction design direction, and adding the look and feel for brand identity consistent with company standards.
• Managing the interface design process, including optimizing and standardizing design elements and maintaining our design system.
• Performing regular research for continuous learning of emerging technologies, web and mobile design standards, and improvement in applicable tools.