Customer Renewal Manager

Modern Campus

Customer Renewal Manager at Modern Campus empowering institutions across the modern learner journey. Managing operational execution of customer renewal business with emphasis on efficiency and documentation.

Posted 6/13/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Review upcoming renewals and validate contract details, including renewal dates, products, pricing, and renewal terms.
Ensure that CRM and contract records are accurate and complete.
Execute initial outreach for renewing customers using established communication templates.
Manage renewal notices and track customer responses.
Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers.
Maintain renewal opportunity data, forecast dates, and pipeline status updates.

Requirements

What you’ll need

2+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, or related fields.
Experience supporting SaaS, subscription-based, or recurring revenue business models preferred.
Familiarity with CRM systems such as Salesforce and document management tools
Experience managing multiple priorities and deadlines in a high-volume environment.
Bachelor's degree preferred or equivalent professional experience.

Benefits

Comp & perks

Remote first workplace!
Rewards and recognition programs
Learning and development opportunities
The ability to make a difference every day for universities trying to grow and students trying to learn!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract administrationrenewal managementdata forecastingpipeline management

Soft Skills

communicationorganizational skillstime management