Product Marketing Manager
Electric
Manager, Learning Performance
Airbnb
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $121,000 - $142,000 per year
Job Level
SeniorLead
About the role
- The Community You Will Join: You will join the Global Operations Training team. We support frontline teams and prepare them to best serve our customers.
- The Difference You Will Make: This role will manage a team of Learning Performance Managers and Tactical Planning Managers who will define and implement a transformative roadmap for our Training team. Together, these two roles will drive measurable value for customers by creating solution-focused learning strategies and identifying whitespace opportunities within their workforce development goals, and then leading cross-functional initiatives to launch and monitor results.
- A Typical Day: Regularly meet with your direct reports to coach performance, set expectations, offer guidance, and ensure work is aligned with defined strategy and progressing effectively. Provide updates on strategic initiative progress and results to senior leadership. Regularly report on bandwidth usage and availability, project assignments, and team efficiency. Provide recommendations on continuous improvements to team ways of working to improve performance and efficiency. Stay current with industry trends, best practices, and emerging technologies to bring innovative ideas to clients. Provide coaching to team on areas such as managing client relationships/workgroup relationships, ensuring clear communication and understanding of their needs. Collaborating with clients to understand their needs and specific solution requirements and provide customized solutions. Serving as a trusted advisor, ensuring continuous alignment with client’s evolving needs while identifying whitespace opportunities within client focus areas to expand solution adoption. Developing a strategic point of view that integrates relevant products and services from our portfolio to address client challenges. Defining and track performance metrics to measure the success of deployed solutions. Providing insights and recommendations to clients based on data-driven results and analysis. Acting as single coordinator of major project workstreams for Training, such as One Company Roadmap, bi-annual release cycles, CS, AirCover, and Trust prioritized initiatives, Training Transformation initiatives. Project / program management duties in the realms of company roadmap and Training Transformation. Any other duties the Employee may be instructed to carry out by Training leadership from time to time that are reasonably within the scope of the Employee’s job position and work capabilities
Requirements
- 8+ years of experience in learning organizations with a strong consulting and/or project management background, proven track record of successful engagements
- 5+ years of management experience
- Strong understanding of learning methodologies and strategies
- Excellent analytical and problem-solving skills
- Ability to communicate complex concepts clearly and effectively with effective experience with virtual and collaboration web tools
- Proficient in data analysis and leveraging insights to drive decisions
- Experience with strategic skilling planning and learning needs analysis including the delivery of those strategies
- Strong strategic thinking and organizational skills
- Experience applying a performance consulting framework to client engagements
- Knowledge of strategic workforce management principles
- Understanding of organizational performance frameworks and change management methodologies
- Experience managing resource assignments and bandwidth for a global team
- Experience with project planning tools (e.g. Asana, Smartsheets, Jira)
- Demonstrable knowledge of project and Training policies and procedures to meet best practice and SLAs
- Travel requirements: Up to 10% of time, based on project requirements
