Serigor Inc

Process Improvement Analyst

Serigor Inc

contract

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Origin:  • 🇺🇸 United States • North Carolina

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Job Level

Mid-LevelSenior

About the role

  • Current State Analysis: Conduct interviews, workshops, and on-site observations with the client staff and leadership to understand how processes currently operate. Document end-to-end workflows, systems, handoffs, and dependencies. Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality.
  • Process Redesign: Develop future-state process maps, incorporating best practices and lean methodologies. Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction. Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades.
  • Change Management: Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation. Support Client leadership in implementing pilot programs or phased rollouts of redesigned processes. Track measurable improvements post-implementation.
  • Continuous Improvement: Establish KPIs to monitor process performance. Provide ongoing recommendations for refinement and long-term sustainability.

Requirements

  • Business process improvement, process engineering, or operational excellence roles Required 5 Years
  • Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows. Desired 5 Years
  • Strong knowledge of Lean, Six Sigma, or other process optimization methodologies. Required 5 Years
  • Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives. Required 5 Years
  • Strong problem-solving mindset with the ability to propose practical, people-centered solutions. Required 5 Years
  • Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus. Desired 3 Years
  • Excellent communication and interpersonal skills. Desired 3 Years
  • Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building. Desired 3 Years
  • Comfortable managing ambiguity and driving clarity from complex situations. Desired 3 Years
  • Lean Six Sigma Green Belt or higher certification Desired
  • Bachelor’s degree in business administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience). Required