Manulife

Backend Engineer

• Design, build, and maintain cloud‑based backend services that are scalable, secure, and reliable
• Develop and integrate RESTful APIs to support internal and external system interactions
• Contribute to the modernization of legacy applications using microservices architecture
• Deploy, monitor, and support services in production using CI/CD pipelines
• Collaborate with product owners, architects, and other engineers to deliver high‑quality solutions
• Participate in code reviews, debugging, and performance optimization
• Support operational excellence through monitoring, logging, and incident resolution

Backend Software Engineer

Claims Specialist

• Work with Manulife’s Third Party Providers of emergency medical assistance.
• Make final claims decisions and business decisions on contested claims.
• Handle travel litigated claims and correspond with legal counsel.
• Investigate, resolve, and respond to escalated complaints.
• Conduct monthly audits of travel claims processed by Third Party Providers.
• Provide input on contract wording for new and existing products.

Senior Travel Claims Specialist

Full-stack Engineer

• Design, build, and enhance CIAM authentication features and integrations, owning changes from design through production support
• Develop application and integration code with quality, security, and reliability built in through automated testing and validation
• Introduce and continuously improve automated tests, checks, and quality gates as a standard part of feature delivery
• Collaborate with engineering leads, architects, release teams, and external vendors to translate standards and risks into enforceable, automated controls

Senior Full-Stack Software Engineer, AI Automation

Product Manager

• Collaborate with cross-functional teams to understand the strategic roadmap and experience vision
• Translate these into detailed user stories, acceptance criteria, and delivery plans
• Leverage data, feedback, and competitive analysis to refine and prioritize features
• Provide regular updates on delivery progress
• Create and maintain delivery plans, timelines, and milestones
• Partner with UX, development, QA, and customer service teams through the full delivery lifecycle
• Manage dependencies and risks, proactively addressing challenges
• Communicate progress and value-add outcomes clearly to stakeholders and leadership
• Oversee user acceptance testing (UAT)
• Ensure all releases meet quality standards
• Collaborate with QA and Product Analysts to monitor and resolve defects
• Act as the voice of the member in cross-functional meetings and planning sessions
• Partner with Customer Experience, Operations, and Marketing to ensure alignment on messaging and support

Senior Product Owner, Digital Member Experience

Machine Learning Engineer

• Partner with architects and technical leaders to design high-performing GenAI applications aligned with business objectives
• Develop AI models and applications on cloud platforms like Azure Databricks and AKS, ensuring seamless integration, scalability, and cost-effectiveness
• Build scripts, automation, and analytical tools that accelerate data engineering and model deployment activities
• Deploy machine learning and GenAI models into production environments, ensuring interoperability with systems, APIs, and data sources
• Continuously monitor and improve the performance of AI models through data analysis and testing
• Stay up to date with the latest advancements in AI technologies and methodologies, and evaluate their potential applications to improve our AI engineering processes

Machine Learning Engineer, Global Marketing AI

Sales

• Lead a team of Mortgage Sales Specialists
• Manage underwriting questions and complex file work
• Provide analysis of sales reports
• Build relationships and collaborate with key partners
• Participate in regular touchpoints with BDM and BDM-RVP
• Prepare and provide analysis of sales reports

Regional Sales Manager

• Providing accurate and timely technical information to investment and wealth management advisors, wholesalers and RTREPS with respect to tax, estate planning and regulatory matters
• Increase the knowledge, understanding and comfort of top tier advisors, wholesalers and other target audiences with investment products by identifying and developing sales concepts/strategies
• Communicating on topical matters or new legislation and by developing and delivering educational and sales seminars
• Providing tax expertise and analysis on new product development initiatives as well as initiatives impacting existing clients
• Support other internal partners with tax and legal expertise
• Professionally represent Manulife on influential industry or internal committees

Tax Consultant, Retirement & Estate Planning Services

• Assist in the preparation of Canada and US related party tax forms along with the country-by-country report
• Assist in the preparation of transfer pricing documentation for North America
• Support the team in select benchmarking research and market comparability analysis for related party transactions
• Create and run reports from the Ledger to support global related party transactions
• Maintain Transfer Pricing SharePoint site
• Assist in related party contract management
• Assist in other International Tax compliance
• Contribute to other projects and initiatives when they arise

Senior Tax Analyst, Transfer Pricing

Bilingual

• Provide vocational rehabilitation services to eligible members of the Canadian Armed Forces.
• Facilitate return-to-work strategies in collaboration with clients, colleagues, and care providers.
• Coordinate activities with healthcare professionals.
• Manage a rehabilitation caseload covering Quebec City and surrounding areas.
• Budget management and planning for return-to-work programs.
• Conduct mediation and negotiation sessions as necessary.

Bilingual Vocational Rehabilitation Specialist

Risk

• Own and evolve Global Operations risk and control assessment methodology
• Define, document, and govern key controls for Global Operations processes
• Lead design and enhancement of end-to-end risk activities including incident root cause analysis, RCSA, and control testing
• Drive a continuous improvement culture by identifying recurring pain points and inefficiencies
• Serve as the primary Operations risk liaison to ORM/IRM, Compliance, and Audit
• Lead requirements and solution design for risk and control tools
• Pilot, deploy, and sustain risk and control tools
• Oversee the Global Functions control environment end-to-end.

Director, Global Operations Risk – Control Governance

Insurance

• Execute end‑to‑end insurance advisor onboarding and transition processes
• Support new insurance advisors transitioning their books of business to Manulife Wealth Insurance Services
• Manage account setup and integration with internal systems
• Provide personalized, high‑touch support throughout the transition period
• Serve as a primary point of contact for insurance advisors during onboarding and transition
• Build and maintain strong relationships with advisors
• Ensure all insurance licensing, compliance, and legal documentation is completed accurately
• Identify opportunities to streamline onboarding and transition processes

Insurance Advisor – Onboarding & Transitions Specialist

• Develop, monitor, and implement innovative and goal-oriented return to work focused rehabilitation strategies for plan members
• Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e. case managers, mental health specialists, disability specialists)
• Vendor and budget management: ensuring the most effective and efficient treatments are available to our plan members
• Action daily administrative tasks which include responding to emails and telephone calls in a timely manner
• Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members

Bilingual Functional Rehabilitation Specialist

Vice President

• Lead a strategic initiative to design, build, and scale a platform of affiliated advisors
• Develop and execute strategies for building and scaling the affiliated advisor platform
• Translate business objectives into actionable plans with clear milestones and measurable outcomes
• Drive awareness of the platform; telling the story and recruiting agents
• Execute phased recruitment plans for MVP and scale-up, ensuring diversity and quality of the agent cohort
• Operationalize lead framework across multiple channels (site, partner leads, events, paid media)
• Implement tiered compensation structure aligned with performance standards
• Stand up sales desk operations, including staffing, scripts, and knowledge base
• Drive onboarding and conversion of BGAs/IMOs/LOAs; set explicit conversion goals and track progress
• Design and manage certification programs, including curriculum development and LMS operations
• Maintain public scoreboards for certification, lead performance, and partner outcomes
• Manage budget for running the network, including events, meetings, and related operational expenses

AVP, Health Advisor Network

Director

• Own and execute the regional institutional sales strategy to achieve or exceed revenue, growth, and profitability targets.
• Collaborate with, coach, and assist with developing a team of institutional sales professionals.
• Establish clear performance expectations, provide ongoing feedback, and drive a high-performance sales culture.
• Develop and maintain senior‑level relationships with institutional clients.
• Identify new business opportunities and expand existing relationships across the region.
• Partner with national sales leadership to align regional strategies with enterprise-wide objectives.
• Analyze market trends and competitive dynamics to inform regional planning and prioritization.
• Collaborate closely with sales peers and other functional teams to deliver integrated institutional solutions.

Regional Director

• Partner with Data Owners, Stewards, and Consumers to create data products that are easy to discover, consume, and use for multiple stakeholders’ use cases
• Act as the primary point of contact for business and analytics teams
• Translate business requirements into actionable data use cases outlined in the Data Catalog
• Facilitate and participate in requirements sessions to capture requirements as per the stakeholders' needs
• Guide creation of mapping documents that cover business rules, data lineage, ensures data quality and accuracy
• Be the primary contact point for the data delivery team on assigned data products by providing requirements to the development team
• Assure data product quality by partnering with data owners & stewards
• Facilitate/Coordinate or execute UAT testing
• Promote good data governance practices (e.g. document metadata, capture product data lineage)
• Approve data product access requests, establish data access policies
• Continuously improve the data product based on feedback
• Establish and monitor KPIs such as adoption rates, time-to-insight, and decision enablement
• Collaborate with fellow DPOs, Stewards, Technical Product owners to improve the tools, process, and technology for Retirement Data products
• Recommend and implement new requirements to embed quality, metadata, and governance standards in the ways of working
• Ensure compliance with privacy, security, and regulatory frameworks