Senior Product Owner, Digital Member Experience

Manulife

Product Owner at Manulife focusing on digital member experience enhancements. Collaborating with teams to prioritize features and deliver measurable outcomes on the member website and mobile app.

Posted 4/23/2026full-timeWaterloo • 🇨🇦 CanadaSenior💰 CA$85,300 - CA$135,300 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with cross-functional teams to understand the strategic roadmap and experience vision
Translate these into detailed user stories, acceptance criteria, and delivery plans
Leverage data, feedback, and competitive analysis to refine and prioritize features
Provide regular updates on delivery progress
Create and maintain delivery plans, timelines, and milestones
Partner with UX, development, QA, and customer service teams through the full delivery lifecycle
Manage dependencies and risks, proactively addressing challenges
Communicate progress and value-add outcomes clearly to stakeholders and leadership
Oversee user acceptance testing (UAT)
Ensure all releases meet quality standards
Collaborate with QA and Product Analysts to monitor and resolve defects
Act as the voice of the member in cross-functional meetings and planning sessions
Partner with Customer Experience, Operations, and Marketing to ensure alignment on messaging and support

Requirements

What you’ll need

3+ years of experience in a Product Owner or similar role
ideally in digital platforms or customer experience
Strong written and verbal communication
Able to produce clear, structured documentation and status updates
Strong collaboration skills and relationship-building with cross-functional peers
Strong understanding of Agile methodologies and product lifecycle management
Skilled at managing multiple priorities, tracking details, and following through reliably
Proven ability to translate customer feedback into actionable product improvements
Experience with tools like Jira, Confluence, and analytics platforms is an asset

Benefits

Comp & perks

health insurance
dental insurance
mental health coverage
vision insurance
short- and long-term disability coverage
life and AD&D insurance coverage
adoption/surrogacy benefits
wellness benefits
employee/family assistance plans
retirement savings plans
pension plan
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off including holidays, vacation, personal, and sick days
statutory leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile methodologiesproduct lifecycle managementuser acceptance testinguser storiesacceptance criteriadelivery planscompetitive analysisdefect resolutionfeature prioritizationdocumentation

Soft Skills

communicationcollaborationrelationship-buildingprioritizationtracking detailsproblem-solvingstakeholder engagementleadershipproactive managementcustomer advocacy