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Director, Global Operations Risk – Control Governance
ManulifeDirector of Global Operations Risk leading enterprise-wide risk and governance initiatives at Manulife. Identifying systematic pain points and driving scalable global solutions in financial services.
About the role
Key responsibilities & impact- Own and evolve Global Operations risk and control assessment methodology
- Define, document, and govern key controls for Global Operations processes
- Lead design and enhancement of end-to-end risk activities including incident root cause analysis, RCSA, and control testing
- Drive a continuous improvement culture by identifying recurring pain points and inefficiencies
- Serve as the primary Operations risk liaison to ORM/IRM, Compliance, and Audit
- Lead requirements and solution design for risk and control tools
- Pilot, deploy, and sustain risk and control tools
- Oversee the Global Functions control environment end-to-end.
Requirements
What you’ll need- Bachelor’s degree in business, Finance, Engineering, or a related field; MBA and/or relevant risk designation preferred
- 10+ years of progressive experience in financial services, with depth in operational risk, controls, audit, and/or operations leadership
- Expert knowledge of operational risk management and control frameworks including RCSA, control design/testing, incident management/root-cause analysis, and issue remediation
- Strong understanding of financial services regulatory expectations and proven ability to partner with Compliance, ORM/IRM, and Internal Audit
- Experience with risk and control systems and data including building dashboards/reporting and translating insights for executive audiences
- Proven success operating at enterprise scale coordinating across regions, segments, and functions and influencing without authority to drive consistent execution.
Benefits
Comp & perks- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and share ownership plan with matching contributions
- Financial education and counseling resources
- Paid time off including holidays, vacation, personal, and sick days.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational risk managementcontrol frameworksRCSAcontrol designcontrol testingincident managementroot-cause analysisissue remediationdashboard reportingdata analysis
Soft Skills
leadershipcommunicationcollaborationinfluencing without authorityproblem-solvingcontinuous improvementorganizational skillsstakeholder managementcritical thinkingstrategic thinking
Certifications
MBAoperational risk designationfinancial services certification