Manulife

Consultant

• Conduct in-depth qualitative and quantitative analyses to evaluate business performance, identify trends, and uncover improvement opportunities
• Translate data and operational insights into clear, actionable recommendations for leadership and project teams
• Develop models, dashboards, and reporting frameworks to support strategic decision-making
• Support the Director of Special Projects in planning, scoping, and delivering enterprise-level initiatives
• Partner with Operations, Marketing, Contact Center, IT, and other teams to ensure alignment and successful execution of project goals
• Facilitate workshops, meetings, and stakeholder sessions to gather requirements and validate outcomes
• Lead process mapping, gap analyses, and workflow redesign efforts to improve efficiency, quality, and compliance across business functions
• Document business requirements, user stories, and standard operating procedures
• Recommend technology or process solutions that streamline operations and support organizational growth
• Assist in developing project plans, timelines, and communication strategies
• Support change management activities, including training materials, stakeholder communications, and readiness assessments
• Monitor key metrics and outcomes to ensure project success and sustainability

Business Analysis Consultant

Data Scientist

• Develop and implement machine learning models focusing on Generative AI techniques and LLM to solve sophisticated business problems
• Streamline Generative AI model development and deployment using Azure infrastructure and capabilities
• Apply prompt engineering techniques, work with RAG applications, and fine-tune language models
• Collaborate with multi-functional teams to plan, scope, implement, and sustain predictive analytics solutions
• Design and complete experiments to validate and optimize machine learning models
• Deploy machine learning models and applications on cloud platforms
• Develop measurements and feedback systems and mentor associates and peers on MLOps & LLMOps standard methodologies
• Stay up-to-date with the latest advancements in machine learning, generative AI, prompt engineering, RAG applications, and cloud technologies.

Senior Data Scientist

Solutions Engineer

• Collaborating with Product and Technology teams to craft architectures
• Applying in-depth knowledge of architecture, software engineering, and data engineering
• Designing for functional and non-functional qualities
• Managing pragmatic modernization and leading conceptual, solution, and component-level architectures
• Developing reference architecture and implementation patterns
• Mentoring and growing other technologists
• Presenting architecture and innovative ideas to executive leadership

Senior Solution Architect

Business Intelligence Analyst

• Provide operational support to the investment team, investor relations, and management teams across MIM PE&C’s investment programs.
• Monitor investment closings and loan servicing.
• Track, reconcile, and record all investment activity.
• Maintain databases of activity to update performance track record.
• Ensure completeness and accuracy of electronic files.
• Reconcile all cash received from investors and investments to projections.
• Prepare cash flow projections for each investment and fund.
• Prepare and review financial statements.
• Coordinate with external and internal auditors.
• Monitor available capital for investments.
• Calculate and execute capital calls and distributions.
• Support performance measurement and reporting.

Financial Reporting Analyst – Private Equity, Credit

Director

• Develop and oversee pricing execution for the U.S. retirement plan business, ensuring competitiveness and alignment with corporate objectives.
• Lead the pricing team in evaluating and setting prices for new business and renewals, applying data-driven insights to optimize profitability and growth.
• Collaborate with cross-functional teams, including Finance, Underwriting, Sales, and Product, to ensure alignment of pricing strategies with business goals and market demands.
• Analyze market trends, competitive positioning, and regulatory changes to inform pricing decisions and identify opportunities for differentiation.
• Work within established pricing governance frameworks, ensuring compliance with internal policies and external regulations.
• Utilize advanced analytics and modeling techniques to refine pricing methodologies and improve accuracy.
• Present complex pricing concepts and recommendations to senior management and stakeholders, supporting strategic decision-making.
• Mentor and develop pricing team members, fostering a culture of continuous learning and improvement.

Director, US Retirement Pricing

Vice President

• Develop and grow retirement plan sales in the Pacific territory, focusing on core market plans from start‑up through $30M in assets
• Provide consultative, proactive sales support to financial advisors, consultants, and third‑party administrators, including ERISA and plan design expertise
• Demonstrate deep proficiency in John Hancock RPS products, service models, ancillary benefits, and competitor offerings
• Collaborate with internal partners including RVPs, sales desks, SRMs, DVPs, National Accounts, SMEs, Operations, Implementation, Marketing, and Communications
• Participate in RFP preparation and the full sales preparation process, including prospect analysis, plan design recommendations, and presentation delivery

Regional Vice President, Mid-Large Segment – Pacific

Full-stack Engineer

• Design and implement autonomous AI agents to automate internal workflows and customer-facing journeys
• Architect microservices, event-driven, and serverless cloud solutions; design APIs and event streams
• Embed AI governance controls including guardrails, prompt/content filtering, and bias checks
• Lead root cause analyses, observability integration, and AIOps for CI/CD and incident response
• Evaluate third-party AI platforms and model providers
• Mentor engineers in AI-safe design and practices
• Define success metrics and operate agents with SLIs/SLOs

Lead Full Stack Engineer

• Develop and grow retirement plan sales in the Midwest territory (Idaho, Montana, Wyoming, North & South Dakota, Minnesota, Iowa Wisconsin, Illinois, Indiana & Michigan)
• Provide consultative, proactive sales support to financial advisors, consultants, and third-party administrators, including ERISA and plan design expertise
• Demonstrate deep proficiency in John Hancock RPS products, service models, ancillary benefits, and competitor offerings
• Collaborate with internal partners including RVPs, sales desks, SRMs, DVPs, National Accounts, SMEs, Operations, Implementation, Marketing, and Communications
• Participate in RFP preparation and the full sales preparation process, including prospect analysis, plan design recommendations, and presentation delivery

Regional Vice President, Mid-Large Segment – Midwest

• Provide operational support to the investment team, investor relations, and management teams across MIM PE&C’s investment programs
• Monitor investment closings
• Loan servicing, monitoring, tracking
• Tracking, reconciliation, and recording of all investment activity alongside the administrator
• Maintain databases of activity to update performance track record
• Ensure completeness and accuracy of electronic files
• Prepare cash flow projections for each investment and fund
• Preparation and review of financial statements
• Coordination with external and internal auditors
• Monitoring of available capital for investments
• Calculation and execution of capital calls and distributions
• Performance measurement and reporting
• Cash administration, including wire preparation and bank account reconciliation
• Coordination with internal and external tax preparers for federal and state tax estimates and filings
• Review and assist in resolution of notices from tax authorities
• Preparation/review and issuance of investor capital accounts and reporting packages

Senior Financial Reporting Analyst – Private Equity, Credit

Bilingual

• Guide clients through mortgage changes from start to finish
• Collect, review, and validate all required documentation to support mortgage changes
• Prepare complete, well‑organized files for lending and underwriting review
• Provide proactive, ongoing communication to keep clients informed
• Coordinate closely with internal partners to ensure files move efficiently
• Manage a high volume of files simultaneously
• Communicate lending and file decisions to clients in a clear manner
• Collaborate with sales partners and advisors for client needs
• Accurately document all client interactions and file updates

Bilingual Mortgage Specialist

Risk

• Support activities to facilitate the effective implementation of an operational risk framework
• Provide oversight and challenge over Risk and Control Self-Assessments
• Contribute to the development of Key Risk Indicators
• Collect, review and reconcile internal and external risk incidents/loss events
• Contribute to the design and execution of scenario analysis for key risks
• Identify emerging risks to strengthen risk oversight
• Provide oversight and challenge over Operational Resiliency assessments
• Support change management for new products and initiatives
• Develop close partnerships with business and functional leaders
• Support the development and maintenance of Risk Appetite Statements

Director, Operational Risk Management – Global Wealth and Asset Management

Underwriter

• Support underwriting involvement in IIC programs and initiatives and ensure timely implementation and business readiness.
• Collaborate with the Insurance Leadership Team, Operations Leadership Team, Artificial Intelligence Team, pricing, and risk functions.
• Provide input to business planning and direction, identifying future business opportunities, and driving the development of plans to achieve agreed upon objectives.
• Establish key strategic initiatives with the leadership team and ensure focus aligns with IIC, Affinity and GB strategic priorities.
• Develop and maintain a framework to implement, track and report on the initiatives.
• Responsible for providing updates and frequent reports to key stakeholders on the status and health of ongoing initiatives.
• Present results to internal and external stakeholders and leadership teams.
• Work across the operations team to identify resources required to implement strategic initiatives.
• Support Underwriting leadership team with adhoc strategic/transformational tasks and priorities.
• Drive employee engagement as an informal leader within the business unit.

Director, Underwriting Strategy – Planning

Product Manager

• Collaborate with the team to support the management and strategic alignment of deposit products with business goals and advisor & customer needs
• Build roadmaps and complete new product launches and enhancements
• Assist in implementing deposit portfolio strategies that balance sales, customer experience, risk management, and profitability
• Partner with Treasury & Finance in supporting portfolio forecasting and product rate setting
• Monitor competitive offerings and stay informed about market trends
• Act as a key partner in updating product collateral
• Design and implement effective deposit campaigns to attract and retain customers
• Monitor and analyze campaign performance
• Build and maintain strong relationships with key internal partners
• Develop and maintain customer segmentation frameworks and personas
• Conduct regular audits and maintain a strong compliance framework

Product Manager, Retail Products

Accounting Manager

• Record detailed cash journal entries
• Perform various reconciliations/controls for Mutual Fund Trust cash movement and GRS stock plan products
• Identify issues/accuracy and propose operational efficiencies
• Support internal stakeholders
• Prepare and process detailed journal entries
• Perform monthly dividend and asset reconciliations
• Monitor and clear suspense accounts

Operations Specialist – Trust Accounting Controls

Analyst

• Conducts quality reviews of systems coded and documents prepared by Plan Design installation administrators.
• Communicates findings to Plan Design installation administrators and management.
• Identify areas of improvement through trending and analysis.
• Keep informed of changes in policies and processes.
• Initiate process improvements to effectively align team capabilities with current and future need.
• Contribute to calibration sessions to ensure consistency.
• Provide post-training/nesting support to new QA’s such as, but not limited to – auditor’s review, peer audit, question support, root cause and trending analysis
• Assist with rework investigations and help with formulating ideas/initiatives to reduce rework
• Support SOX and SOC audit activities; support Key Risk Reviews and/or Audits (where applicable)