Manulife

Consultant

• Act as a liaison between internal teams to ensure alignment of goals and strategies.
• Identify and facilitate collaboration opportunities across business units.
• Support the negotiation and execution of internal sponsorships and go-to-market plans.
• Coordinate national and inter-regional initiatives and events in partnership with Sales and Marketing.
• Lead and manage cross-functional projects to ensure timely and effective delivery.
• Streamline internal processes to enhance engagement and business development efficiency.
• Develop and maintain internal reporting tools to track performance against commitments.
• Monitor industry trends, competitor activity, and regulatory developments to inform strategy.

Business Consultant – National Accounts

Backend Engineer

• Identify and evaluate solutions to system issues or opportunities to improve on current technical strategies
• Provide Development for IT inspired change requests (nonfunctional)
• Keep production systems up, monitor, handle and address alerts
• Part of On-Call Support rotation
• Provide support and coordination of sophisticated infrastructure changes
• Investigate root cause and work towards elimination of production interruptions
• Liaison with other Manulife teams and vendors for production incident handling
• Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures
• Supervise for overall System Availability and Response Times
• Reviewing current software framework to identify defects and opportunities to improve performance and stability
• Build user documentation to facilitate ongoing maintenance and support
• Coach and guide other team members as required
• Supervise the ongoing performance of the business systems regarding root cause elimination errors and end user experience

Back-end Software Engineer

Product Manager

• Contribute to the product vision and roadmap
• Focus on tactical delivery of product components aligned with priorities
• Serve as the owner of story outcomes
• Partner with Customer Experience teams to ensure solutions meet customer needs
• Guide story creation aligned with product strategy
• Prioritize backlog items at every iteration
• Maintain a good understanding of business, customer, and end-user needs
• Actively participate in Product team activities

Digital Product Owner

Director

• Oversee post-sale client relationship management for Group Benefits outsourced administration services
• Lead a team of Client Service Specialists to ensure exceptional service delivery and client satisfaction
• Develop and maintain strong relationships with key clients
• Monitor industry trends and best practices to ensure competitiveness
• Utilize data and analytics to monitor performance and drive continuous improvement initiatives
• Provide strong leadership and direction to the Service Owner team
• Recruit, train, and develop staff to maintain a high-performing team

Director, Client Strategic Accounts

Client Services Representative

• Own the end-to-end client benefits administration experience
• Act as the primary point of contact for service-related matters
• Monitor client-specific milestones, and lead initiatives to improve efficiency
• Act as a project manager, collaborating with various teams
• Champion a culture of continuous improvement and operational excellence

Client Service Specialist

Business Analyst

• Clarify and translate business requirements into detailed system functionality
• Produce high quality requirement specifications
• Investigate operational related problems/inquiries and recommend and implement solutions
• Drive refinement sessions ensuring clarity of stories and acceptance criteria for Developers and Quality Engineers
• Assist with development of user test plans and testing to validate system enhancements

Vice President

• Provide oversight to ensure adherence to AML/CFT regulatory requirements and guidelines related to transaction monitoring.
• Develop and execute a global TM design strategy aligned with organizational objectives.
• Design and implement a comprehensive TM Rule Book covering all business lines.
• Oversee design and enhancement of TM systems and processes to detect and prevent suspicious activities.
• Conduct financial crime risk assessments and integrate risk-based controls into TM design.
• Establish a governance framework for rule lifecycle management and change control.
• Lead UAT planning, execution, and refinement loops for TM rule deployment.
• Serve as the primary point of contact for internal stakeholders on TM design and oversight matters.

Head, Transaction Monitoring Strategy – Framework

Customer Support

• Deliver superior customer service to clients and financial advisors
• Answer calls on John Hancock’s telephone line
• Handle customer inquiries ranging from basic product inquiries to complex transactions

Customer Service Representative, Mutual Funds

Payroll

• Manage payroll files, which includes setting up the system, scheduling, quality-check, and sending files to clients
• Manage pre-authorized debit (PAD) files, which includes running queries, building the PAD file, and uploading it into the treasury system
• Document the custom processes for payroll and PAD
• Attend meetings with clients as the subject-matter expert

PAD & Payroll Specialist

Manager

• Competitive and marketing intelligence monitoring
• Independently support competitive insights activities for all business areas
• Actively gather, analyze and disseminate external industry-related intelligence
• Conduct research activities for business cases, strategy development, product roadmaps and new growth initiatives
• Collaborate with Data Scientists to develop GenAI solutions that solve complex business problems
• Build and maintain business partner relationships across all Individual Insurance business areas

Market Intelligence Manager

Risk

• Assist the Operational Risk Officer of Public Markets and Global Institutional
• Design, implement and execute an effective risk governance program
• Oversee operational risk mitigation activities
• Facilitate implementation of operational risk framework
• Provide oversight over Risk and Control Self-Assessments
• Develop Key Risk Indicators
• Collect, review and reconcile internal/external risk incidents
• Conduct root cause analysis and address incidents promptly
• Design and execute scenario analysis for key risks
• Identify emerging risks to strengthen risk oversight
• Oversee Operational Resiliency assessments
• Support change management for new products and strategies
• Develop partnerships with business/functional leaders
• Support the development and maintenance of Risk Appetite Statements and metrics
• Contribute to developing a strong risk culture

Director, Operational Risk Management – Global Wealth and Asset Management

• Actively participates in providing effective oversight and challenge over risk domains (business continuity, third party risk, or change Risk) and governance activities (risk and control assessments (RCSA), incidents and losses, end user computing solutions) performed by business owners.
• Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
• Evaluate and recommend new controls where gaps have been identified.
• Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely, and that issues and corrective action plans (CAPs) are developed and implemented within the given deadlines.
• Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue and propose action plans.

Manager, Operational Risk and Resilience

Operations

• Ensure the accuracy and timeliness of cashflow and transaction data reflected in AABOR.
• Efficiently capture trades from various sources and book derivative transactions.
• Collaborate closely with onshore teams and proactively resolve reconciliation breaks.
• Initiate process improvements to create efficiencies in the process

Senior Analyst, Trade and Cash Operations

Financial Crime

• Conduct KYC due diligence on underlying institutional investors in Private and Public Markets funds across various alternative investment strategies
• Review and validate investor documentation, including subscription agreements, KYC questionnaires, and identification documents
• Perform screening for sanctions, politically exposed persons (PEPs), and adverse media; escalate high-risk findings as appropriate
• Ensure accurate data capture for FATCA and CRS requirements
• Maintain and update investor records in internal systems and repositories (e.g., SharePoint)
• Collaborate with Fund Administrators, Compliance, Operations, and Investor Relations teams to resolve documentation gaps and ensure timely onboarding
• Assist in periodic reviews, periodic refreshes and remediation of historical investor records
• Support enhancements to KYC checklists, workflows, and trackers for efficiency and regulatory compliance
• Identify and escalate potential AML/TF risks in accordance with internal policies
• Participate in continuous improvement initiatives for AML/KYC processes
• Other ad-hoc duties as it relates to AML/KYC

AML/KYC Analyst

Account Executive

• Building and strengthening existing advisor relationships within a defined territory
• Developing new advisors that are looking to expand their practices into the Small Group business marketplace
• Providing sales strategies, concepts, marketing ideas and support to advisors
• Promoting Manulife's group products and service capabilities and act as a resource for product and service consultation
• Achieving the Group Office sales, persistency objectives and profitability targets and grow a profitable block of business