M&G plc

Marketing

• Oversee and optimise the annual media package with external partners, ensuring timely delivery, clear budgets and strong campaign performance
• Maintain strong agency relationships through regular check-ins, shared planning and proactive issue resolution
• Ensure all activity follows Marketing Ways of Working processes for high-quality, collaborative and compliant output
• Develop tailored content and campaign plans aligned to each partner’s channel strengths and adviser audience
• Use insight and performance data to refine activity and prioritise high-performing formats
• Repurpose strong content to improve efficiency, visibility and consistency across channels
• Manage workflows through standard briefing processes, working collaboratively with Centre’s of Excellence to ensure quality and compliance across all outputs
• Coordinate and deliver follow-up activity for strategic account events, including adviser-facing email communications to drive continued engagement and reinforce key messages
• Support the organisation of partnership events where required, ensuring alignment with partner needs, adviser expectations and overall marketing objectives

Marketing Manager

Auditor

• Helping to deliver meaningful improvements across the business by engaging with stakeholders
• Identifying risk and control improvements across a range of business functions
• Attending meetings with auditees to develop an understanding of business processes
• Collating and reviewing information to help identify key risks and controls
• Preparing the key planning documentation
• Travelling to different sites when necessary to meet relevant staff
• Performing audit testing across different business areas
• Discussing the results of audit testing with the Field Manager
• Raising exceptions to inform observations and/or drafting observations
• Participating actively in any Audit Community to which you belong

Senior Internal Auditor

• Planning & Risk Assessment: Collating and reviewing information as directed to help identify key risks
• Audit Performance: Travelling to different sites to meet staff and review documents
• Producing and maintaining audit files and working papers to a high standard
• Audit Reporting: Discussing results of audit testing with the Field Manager
• Business Partnering: Assisting in the discussion of the results of audit testing with stakeholders
• Team Management: Providing 360 feedback during audit and proactively seeking feedback

Principal Auditor – Asset Management

Business Analyst

• Investigating, understanding and capturing requirements
• Contributing to the team and producing right outcomes
• Unblocking problems and issues
• Help in prioritisation of tasks
• Building relationships with peers and stakeholders
• Participating in the wider Business Analysis community

Insurance

• Deliver structured 1:1 and group coaching sessions across voice, secure message, webchat, and complaints functions.
• Facilitate onboarding and capability development for new and existing colleagues.
• Conduct quality assurance reviews of customer interactions.
• Participate in consistency meetings and peer reviews to uphold audit accuracy and calibration across the team.
• Perform root cause and trend analysis to identify areas for improvement.
• Act as a subject matter expert (SME) for product and process knowledge.
• Maintain team engagement through side-by-sides, feedback loops, and regular coaching communications.
• Collaborate with the Training & Knowledge Content Specialist to ensure training materials reflect current processes.

Customer Outcomes Assurance Coach

Compliance

• Support the development, optimisation and governance of the MetricStream system
• Provide ongoing support to the business and key stakeholders
• Identify and manage impacts and dependencies, troubleshoot issues, and address knowledge gaps
• Design and produce user-focused supporting resources such as training material
• Lead on discrete change initiatives that contribute to the wider change programme
• Support the team in its delivery of critical and key objectives as well as BAU activity

Senior Risk Analyst – GRC Platform Integration and Support

Financial Planning and Analysis

• Support the Head of Non-Financial Risk in executing vision and strategy • Establish and maintain Non-Financial Risk Governance model • Design, implement, and embed risk reports on non-financial risk matters • Collaborate with Private Markets 1b teams for risk reporting • Support the Head in production and maintenance of Risk Framework documentation • Provide insights for ICARA process from a 2LOD perspective • Embed Deep Dive and Thematic Review approach within Private Markets • Review, challenge and advise on RCSA setup and design • Monitor and support incidents management approach • Provide specialist technical advisory support on non-financial risk matters

Manager, Non-Financial Risk – Asset Management, Private Markets

Customer Support

• Contributes to a positive service experience for customers and advisers.
• Supports a multi-functional, digitally led operation.
• Handles exception management of complex enquiries post Digital Account launch.
• Collaborates with colleagues and takes personal accountability for control environment.
• Manages cases and provides information via appropriate channels.
• Set up new customers ensuring payment accuracy.
• Keeps up to date with processes and customers’ needs.
• Educates customers on Digital Account benefits.
• Identifies failure demand and opportunities for continuous improvement.

Customer Service Executive

Technical Project Manager

• Lead the end-to-end delivery of technical projects, from initiation through planning, execution, transition and closure, ensuring outcomes are delivered in line with agreed scope, timelines and quality expectations.
• Define and maintain project plans, delivery milestones, resource requirements and dependencies, ensuring alignment with wider programmes and business priorities.
• Partner with business stakeholders to shape requirements, clarify objectives and define success measures, translating business needs into structured delivery plans.
• Coordinate multi-disciplinary delivery teams, including technology, operations, risk, change and third-party suppliers, ensuring clear roles, accountability and ways of working.
• Establish and operate appropriate project governance, including decision forums, reporting cycles and escalation routes.
• Proactively manage project risks, issues and dependencies, maintaining accurate logs and implementing effective mitigations to protect delivery outcomes.
• Manage scope and change control, assessing impacts and supporting informed decision-making by sponsors and stakeholders.
• Monitor delivery progress and financial performance, providing clear, accurate and timely updates to sponsors and governance forums.
• Ensure technical solutions align with architectural standards, security, risk and regulatory requirements, and are operationally ready for implementation.
• Support effective handover into business-as-usual, including readiness activities, documentation, knowledge transfer and stakeholder engagement.
• Capture lessons learned and contribute to continuous improvement of delivery standards, tools and practices across the organisation.
• Build trusted relationships with stakeholders through clear communication, professional challenge and a collaborative approach to problem-solving.

Technical Delivery Manager

Full-stack Engineer

• Act as a senior subject matter expert for CPS on all aspects of pensions regulation
• Support CPS with technical guidance for BAU activities, general enquiries and projects
• Review and sign off of scheme benefit specifications and policy documents
• Participate in discussions where appropriate with pricing on bespoke benefit features
• Participate in client discussions where appropriate
• Act as key contact point for CPS in respect to regulatory change, ensuring that any change is embedded with CPS appropriately
• Provide input to regulatory and government consultations where relevant
• Represent CPS within the broader Life business, including attending M&G wide technical and regulatory change meetings
• Act as key point of contact for GMP equalisation
• Consider options for improving the CPS buy out proposition while considering regulatory and legal impacts
• Provide training to the broader CPS Business area where appropriate
• Represent M&G on the ABI Risk Transfer Working Group quarterly meetings

Pensions Technical Lead

• Ensure provision of technical support for advisers and industry bodies• Support account management in discussions with financial advisers, paraplanners, and other industry professionals• Evaluate and monitor managed tasks to ensure support of strategic priorities• Develop and deploy training, coaching, and development (including CBTs) to intermediated distribution• Coach and mentor Technical Managers, providing technical advice• Provide regulatory, legislative, tax, and trust support• Act as spokesperson for PR, supporting campaigns and demonstrating technical expertise• Deputise for Head of Technical where appropriate• Collaborate with colleagues and maintain controls to support improvement of customer outcomes and reduction in operational risk