LUXASIA

Financial Planning and Analysis

• Act as the primary FP&A business partner for at least 4 markets on financial performance, supply-chain matters, working capital matters, and profitability improvement opportunities.
• Partner closely with Country Finance Leads, Supply Chain teams, and other key stakeholders to provide financial guidance and performance insights.
• Support markets in identifying risks, opportunities, and corrective actions to deliver financial targets.
• Prepare and review monthly P&L analysis for the four markets, present variance analysis, revenue & cost drivers, risks, and opportunities to Head of FP&A and CFO.
• Prepare the monthly ELT deck which includes commercially relevant commentaries.
• Conduct monthly regional and local functional total overhead analysis, highlighting variances against budget and prior year.
• Prepare and distribute monthly brand profitability reports to Regional Brand General Managers, with clear analysis of profitability drivers and areas requiring attention.
• Analyse Group Accounts Receivable ageing, overdues, and Days Sales Outstanding (DSO) across all countries.
• Work with market finance and operational teams to develop and monitor action plans to improve working-capital performance.
• Coordinate the annual group-wide budget and forecast processes.
• Review and validate submissions from markets to ensure completeness and high data quality throughout the planning cycle.
• Review key planning building blocks and challenge underlying assumptions, including sales growth, gross margin, operating expenses, headcount and capital expenditure.
• Review capital expenditure (CAPEX) business cases submitted by markets. Challenge financial and operational assumptions, including investment costs, revenue uplift, payback period, return on investment, and implementation feasibility.
• Benchmark proposed investments against current performance and relevant internal reference points. Prepare business-case summaries and recommendations for CFO review.
• Support the SAP S/4HANA implementation project, with particular focus on driving standardisation of master-data dimensions across markets to enable consistent reporting.
• Support data extraction, validation, reconciliation, and analysis for finance transformation and ad-hoc projects assigned by CFO.
• Translate complex financial data into clear insights and practical recommendations for management action.

FP&A Manager

Operations

• Oversee daily counter operations and manage system integrity (C2, SDC, Magic Ring/Magic Scan)
• Support front-line execution to drive operational excellence and compliance with brand standards
• Analyze performance data (sales, new users, utilization) regularly and provide summaries, action plans, and follow-ups based on results
• Support system upgrades and UAT testing, ensuring data systems are accurate and up to date
• Ensure counter readiness and coach team for consistency and discipline
• Track and maintain operational assets and troubleshoot technical support issues
• Enforce operational standards according to company and regulatory requirements
• Manage logistics, materials, testers, and sampling as per campaigns or events
• Oversee Free Goods management, including analysis, allocation, and reporting

Counter Operations Leader

Account Manager

• You are your own leader, creating a compelling vision and communicating with style and charisma.
• You are responsible for the sales mission and vision of Brands business.
• Under your leadership, you build a team of high performance individuals to achieve and excel sales growth.
• The Key Account Manager is a point of contact and responsible for building / maintaining strong professional relationship with the Principal and Customers.
• Handle distribution of the brand or set of brands within assigned outlets and ensuring visibility and delivering high quality customer service to the existing and potential clients.
• Responsible for the collection of receivables and are the key source of information for movement of goods / brand and as one of the responsibilities is to bring back market feedback across both functions.
• Know at all time levels of sales versus LY versus Target for Brands-group (sell in) and to share this during monthly sales and marketing Meeting.
• Manage the sell-in (net sales) and support brand related function of the business.
• Must be able to identify and call out any risk early and propose back up or next action plans.
• Plan and execute monthly sell in according to marketing calendar.
• Plan with the Marketing team and execute activities at floor level to achieve Brands objectives wholesales & inventory.
• Prepare monthly & promotional BITA (new and replenishment).
• Close Team-work with Retail Ops Team to ensure smooth sales operations at selling floor.
• Provide proposals, suggestions to Mktg on all sales & inventory related matters.
• Create and maintain good rapport / relationship with retailers / vendors, beauty advisors, supervisors and understand the store’s operation process.
• Ensure timely launches of new products with updated VM support.
• To look out for the white space opportunity to share with brand teams for potential brand development or growth.
• Analyze and discuss with Retail Ops Team on a monthly basis of stock inventory holding (days) and action plans to minimize it.
• Plan and Execute Pop Ups and Clearances with support from Retail Ops and Brand Teams.
• Together with Retail Ops team, to meet up with key retailers / buyers to review sell in and sell out on a quarterly basis.
• To propose action plans to Head of Sales and review quarterly sales and risk.
• Achieve Brand Sales targets (net) and ensuring growth for brands.
• Manage all brands under your care to meet brand KPIs.
• Inventory Management by ensuring right assortment based on turnover.
• Achieve Brand / Company CRM target and Known Customer %.

Key Account Manager

Customer Support

• Process sales orders (SO) accurately and in a timely manner using various software systems.
• Proactively manage order processing and follow up through to successful delivery.
• Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams.
• Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues.
• Prepare order and service reports by collecting and analysing customer information.
• Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution.
• Process staff purchases and complimentary goods requests.
• Process credit notes or debit notes for orders with pricing discrepancies.
• Process return orders and follow up on all operational issues until closure.
• Ensure continuity of service through inter-departmental cross-training and follow-up support.
• Support improvement and enhancement projects assigned by management.

Customer Service Executive, Order Management

Ecommerce

• Part-time role; specialized schedule to accommodate for support needed during campaigns
• Respond to E-commerce Customer Service chats
• Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.
• Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
• Report customer concerns to the marketplaces as needed
• Remain up to date with brand campaigns, product catalogue, promo offers, and category trends.
• Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

E-Commerce Customer Service Executive

• - Assist Assistant Finance Manager in preparing statutory financial statements and supporting schedules.
• - Support external audit process, including gathering supporting documents, addressing audit queries, involve in annual stock take and preparing audit schedules, etc.
• - Support in various accounting and finance operations, including reconciliation, reclassification, etc
• - Ensure timely and accurate month end and year end closing, including accrual/provision posting, recurring journal preparation, reconciliation, etc
• - Ensure timely submission of statutory filings, such as SST, IST, tax related filing, government statistic report, ESG report, etc.
• - Work closely with shared service team (O2C, P2P, R2R) to ensure completeness of accounting transactions.
• - Provide financial analysis and variance analysis support for cross functional projects.
• - Support process improvements, SOP updates and implementation of best practices within finance function.
• - Ensure compliance with financial standards and company policies.

Finance Executive – Electronic Category

• Execute the end-to-end order management process in accordance with established procedures for all assigned brands.
• Develop and implement new order management processes to support newly acquired brands, as required.
• Perform stock deployment to consignment stores based on approved stockholding analysis and inventory requirements.
• Coordinate with Sales and Warehouse teams to ensure timely, complete, and accurate order fulfillment.
• Monitor out-of-stock (OOS) items, perform root cause analysis (RCA), and provide timely reports and recommendations to improve product availability and support replenishment planning.
• Timely and accurate preparation of outright service level report.
• Process marketing material requests and sales support requirements, ensuring complete documentation and providing served and unserved reports.
• Process outright customer orders and coordinate delivery schedules with the Warehouse to minimize purchase order cancellations.
• In-charge with other administrative tasks such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.
• Facilitate the quarterly pullout of non-moving stocks from consignment stores by providing inventory reports and coordinating with the Sales team.
• Support internal audit activities by reviewing and validating compliance with key warehouse processes.
• Perform other duties and responsibilities as assigned by management

Customer Service Assistant

Brand Manager

• To oversee, develop and leverage the performance of brand in Indonesia market.
• Specifically, to focus on developing brand image and positioning, sales turnover as well as profitability.
• The successful candidate is responsible for brand building initiatives in the local markets to establish a strong brand image and awareness to recruit and retain customers.
• Responsible for the full spectrum of brand marketing (product management, media, ecommerce, PR, visual merchandising, launching new products as well as animating key pillars, etc...)
• Full P&L responsibility to meet brand’s Budgets KPIs (Retail Sales, Net Sales, Expenses and OP)

• To assist in executing e-commerce strategy on all e-Commerce platforms, primarily Shopee, Lazada and Zalora
• Manage daily operations of our e-Commerce stores and marketplaces (i.e: Visualization editing, Content, Assortment, Ratings and Reviews, Search, Pricing, listing promotion, store maintenance)
• To explore and research online materials to improve e-commerce platform sales. (python, HTML will be an added advantage) for web crawling competitor pricing (if possible)
• Ensure listings always adhere to brand guidelines and web style guides to uphold brand standards.
• To carry out other ad hoc duties as assigned

E-Commerce Intern, August Intake

Accounts Payable

• The Accounts Payable Specialist will be responsible for managing daily AP functions, ensuring timely and accurate processing.
• The role involves in invoices, claims processing, payment processing, reports and reconciliation, and other ad hoc requests related to accounts payable.
• This role will be working closely within internal team and country finance to resolve discrepancies.
• Validate vendor invoice.
• Ensure proper recognition of expenses i.e. in accordance to IFRS.
• Provide clear description on nature of expenditure.
• Ensure all supporting documents / receipts are in order, compliance to company policy.
• Validate claim amount against receipts.
• Prepare batch payment proposal to local finance for their review.
• Local finance to revert to P2P on the final list of payment to be paid.
• Execute host-to-host payment (Run interfacing file in SAP to banking portal).
• Seek payment authorization from respective approvers (Based on approval matrix).
• Execute payment through electronic banking via manual payment upload.
• Perform payment clearing in SAP.
• Generate accounts payable ageing report.
• Generate Goods Receipt (GR) / Invoice Receipt (IR) report.
• Prepare vendor reconciliations.
• Support all the closing activities in SAP.
• Respond and engage to all queries from all stakeholders.
• Identify and articulate improvement areas across processes.
• Involve in process implementation, automation and standardization of P2P activities.
• Standard Operation Procedure (SOP), Desktop Procedure (DTP) documentation preparations.
• To actively resolve bottlenecks (in close cooperation with the local finance).
• Create first alert to relevant parties (copy local finance) and to follow up issues until resolved.
• Knowledge sharing with team member.
• Download invoice from vendor service portal.

Accounts Payable Specialist

• Respond to customer enquiries through phone, email, live chat, social media, and other communication channels in a timely and professional manner.
• Provide accurate information on the products, features, troubleshooting, warranty policies, promotions, and services.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Escalate complex cases to the relevant teams when required and follow through until resolution.
• Support customers with order enquiries, delivery tracking, returns, exchanges, and payment-related matters.
• Coordinate warranty claims, repair requests, and service appointments with authorised service centres and internal stakeholders.
• Follow up on service cases and keep customers informed of progress and resolutions.
• Ensure all after-sales processes are handled in accordance with company policies and service standards.
• Handle customer complaints professionally and effectively, aiming to achieve first-contact resolution whenever possible.
• Identify customer concerns and provide appropriate solutions while maintaining a positive brand image.
• Support service recovery efforts and ensure customer issues are resolved promptly and satisfactorily.
• Gather customer feedback and highlight recurring issues or improvement opportunities.
• Accurately document customer interactions, enquiries, and case details in the CRM system.
• Maintain customer records and ensure all information is updated and complete.
• Process service-related documentation, warranty claims, and administrative tasks accurately.
• Support reporting and tracking of customer service activities and performance metrics.
• Work closely with Retail, Logistics, Service Centres, Technical Support, E-commerce, and Commercial teams to resolve customer issues.
• Support product launches, campaigns, and operational initiatives by providing customer service insights and feedback.
• Assist in identifying process improvements that enhance operational efficiency and customer satisfaction.

Customer Service Executive

• Rally partners and internal stakeholders around platform and category strategies and initiatives, including the creation of category pages, brand stores and new services;
• Own the category and be accountable for its P&L;
• Track and drive performance at both brand and country level for KPIs that include revenue, volume, and margins;
• Lead market data analysis to address opportunities or business performance issues;
• Develop and optimise strategies and best practices that drive category success and growth;
• Engaging and building relationships with key sellers to plan assortment, pricing, promotional and campaign activities to achieve sales goals
• Build, manage and strengthen relationships with leading sellers, while abiding by our policies and guidelines for procurement processes;
• Cultivate relationships with large offline sellers to boost range and availability; prepare them for the onboarding process where possible;
• Identify assortment gaps and introduce solutions to support customer needs;
• Rally sellers around campaigns and promotional events, and secure advertising spend;
• Work closely with marketing and supply chain teams to ensure a reliable and operationally effective flow of goods to our fulfillment centres
• Develop strong brand partnerships and be the internal go-to person for all brand-related matters;
• Maintain supplier scorecards to optimise category performance;
• Initiate cross-functional team collaborations to create systems and processes that support category needs;

Brand Lead, E-Commerce – Premium Toy

Brand Lead, E-Commerce – Electronic Category

Chief Marketing Officer

• Assist in campaign setup and launch across regional eCommerce platforms (e.g., Shopee, Lazada, Tokopedia, Facebook CPAS) based on briefs and budget allocation.
• Coordinate with local market teams to ensure platform readiness, accurate setup (keywords, creatives, formats), and alignment to market-specific nuances.
• Monitor campaign performance on a daily basis across markets, focusing on conversion-based KPIs (CPS, ROAS, CVR).
• Execute optimizations under guidance — such as bid adjustments, keyword refinements, platform reallocation — to improve campaign efficiency.
• Flag underperformance or scaling opportunities to the senior team promptly.
• Compile EOC reports by extracting data from platform dashboards (Shopee, Lazada, etc.).
• Visualize results, summarize performance insights, and support the senior team in drawing actionable recommendations by market.
• Maintain consistency and accuracy in report formatting for regional alignment.
• Keep campaign setup trackers, optimization logs, and budget pacing sheets updated.
• Organize and maintain campaign records in shared folders for audit and review purposes

Senior Performance Marketing Executive – Electronic Category

• Develop and grow the eCommerce marketplace business for strategic brand partners.
• Build Luxasia’s eCommerce service provider business on the key marketplaces like Lazada, Shopee, Tiktok, etc
• Campaign management and onsite investment planning along-side brand teams
• Demand planning & inventory planning with brand partners
• Maximize onsite exposure for the brands including day-to-day events as well as mega campaigns
• End-to-end execution of eCommerce operations and seller center systems, supported by the team
• Visual merchandizing and store management including utilizing seller tools
• Maintaining store ratings and KPIs tracked by marketplaces
• Coordination with the warehouse and operations team & solving ad-hoc problems
• Data reporting and analysis including competitor benchmarking
• Strong communication & coordination between internal teams, brand partners and platforms
• Building the optimal traffic, onsite marketing, promotion and assortment strategy
• Building relationships with principals, brand management teams and marketplaces
• Assist in developing operational processes and tools to improve scalability
• Ability to think outside the box and test run new projects