LUXASIA

Operations

• To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence.
• Understand the Thailand market needs and analyzing these data to devise and implement necessary procedures.
• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development.
• Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive.
• Ensure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements.
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door.
• Develop mid- and long-term strategies in order to achieve growth projections.
• Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead.
• Manage all retail-related projects across the region to establish retail operations excellence.
• Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business.
• Work with stakeholders to establish excellent retail processes which are efficient and consumer-centric.
• Ensuring all projects and policies confirm to Brand Value and local regulations.
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams.
• Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
• Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
• Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
• Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals.
• Develop strong partnerships with real partners management (store team) and negotiate best opportunities

Retail Operations Manager – SK-II

Accounts Receivable

• **What we want you to do...**
• **Accounts Receivable (AR)**
• - Manage full spectrum of Accounts Receivable functions.
• - Review, analyse, and monitor AR aging reports.
• - Follow up with customers on overdue outstanding balances and ensure timely collections.
• - Issue Credit Notes (CN) and rebill invoices accurately and on time.
• - Prepare e-invoice for boutiques sales RM10K and above and customer request.
• - Monitor customer credit terms and payment status.
• - Perform bank reconciliation and ensure accuracy of receipts posting.
• - Arrange and monitor cash collections and credit card terminal settlements.
• **Inventory Management**
• - Generate stock balance and stock on hand reports.
• - Monitor retail sales transactions captured in the system accurately and timely.
• - Monitor sales orders and inventory movement.
• - Conduct monthly cycle counts at boutiques/outlets remotely (no travel required).
• - Visit boutiques for full stock take exercises (travel required).
• - Ensure inventory variances are properly investigated, and stock adjustments are completed within timeline.
• **Month-End & Reporting**
• - Support month-end closing activities.
• - Prepare reconciliation schedules and inventory reports.
• - Prepare and submit monthly retail sales reports to landlords on a timely basis.
• - Ensure proper documentation and filing for finance records.
• - Assist in preparing management reports related to AR and inventory.
• **Audit & Compliance**
• - Assist in Internal Audit, External Audit, and Tax queries.
• - Coordinate and complete yearly Gross Turnover (GTO) audits.
• - Ensure compliance with company SOPs and financial controls.
• **Administrative & Operational Support**
• - Handle administrative tasks related to boutique operations.
• - Apply and renew relevant business and operational licenses.
• - Coordinate operational arrangements such as cash collection services and payment terminals.
• - Support ad hoc assignments as delegated by management.

Senior Accounts Receivable Executive

Ecommerce

• Assist in daily listing checks and basic product content updates
• Support campaign preparation (pricelists, promo files, listing validation)
• Monitor campaigns and assist during mega campaign “salubongs”
• Help update order, returns and reconciliation trackers
• Coordinate with Ops PIC for basic reconciliation and discrepancy checks
• Handle simple customer service inquiries using approved templates
• Pull platform data for weekly reports and performance summaries
• Support general administrative tasks for ecommerce operations

E-Commerce Internship, July - December

Controller

• **MAIN PURPOSE**
• We are looking for Business Analyst Controller that will support overall Brands in Thailand in all financial aspects including appropriate analysis for each brand, supporting to analyse monthly reports, Budget and adhoc finance-related needs. He/ (She) will also help to challenge key business decisions using relevant reporting & analysis and presenting data in a commercial way in order to optimize efficiency of activities and costs.
• **KEY RESPONSIBILITIES**
• **Thailand key contact for Each Brand on business activities:**
• - Working with Thailand managers to define appropriate analysis to be set-up for Thailand, in coordination with regional finance controller or HQ requirements
• - Share actual and budget activities with all stakeholders (regional Team / Local)
• - Guide and support the regional and local teams on the business analysis (local reports, specific HQ reports…)
• - Provide recommendations and actions steps from analysis to help drive process, ROI and efficiency in L Beauty work.
• **Within that scope,**
• **Actuals**
• - Work closely with regional, local, & HQ teams and develop excellent knowledge of Thailand market operating environments
• - Analyze the overall delivery of company financial targets on a regular basis and report back to the business with recommendations as necessary
• - Evaluate profitability by brand
• - Analyze the profitability by customer and by channels in accordance with brand management needs
• - Analyze the business risk and preparation of back-up plan for business target achievement
• - Check and analyze monthly P&Ls, and prepare the monthly consolidated package
• - Handle local reports requested by the regional and HQ teams
• **Forecasts (Budget, Revision, Landing, …)**
• - Support the brand in preparing budget template and revisions in accordance with HQ / Regional requirements and timetable
• - Maintain cost control responsibility; provide relevant reports and rationale, with recommended action plans to the business for tight budget control
• - Supporting 3-5 years business plan by Brand
• **Ad hoc Analysis & Business KPI Reporting**
• - Prepare/review the investments requests
• - Drive and prepare business analysis to support the various business functions (Marketing, Retail..) in terms of ROI relations
• - Provide analytical support to cross-function initiatives and ad hoc projects, such as Boutique performance analysis, Investments ROI, channel analysis etc.
• **Projects **
• - Continually seek to improve processing efficiency and controlling capabilities of the company
• - Participate in the implementation of finance / IT projects for the controlling functions
• - Reinforce internal control requirements and implement procedures as necessary
• - Be a key contact person with Brand Regional Controller & Thailand to own and drive agreed projects in Thailand

Business Analyst

Administration

• Create and process Purchase Requisitions (PR) and Purchase Orders (PO) for brands under LUXASIA, BEAUTY SCENT, LEAP, and ABS.
• Maintain and update PR & PO tracking records, including cost allocation and finance reporting.
• Manage master data setup and maintenance, including vendor creation, customer codes, and cost center setup across multiple business entities.
• Prepare and update monthly marketing reports for two business groups.
• Verify and validate commission calculations for office staff and Beauty Advisors (BAs).
• Support ongoing e-invoicing projects by ensuring accurate vendor and customer information updates.
• Compile, reconcile, and manage corporate credit card expense documentation.
• Coordinate with internal departments to ensure timely and accurate execution of operational and administrative processes.

Marketing Executive, Administration

Brand Manager

• Plan and execute brand & business objectives; KPI’s
• Manage brand A&P and P&L to ensure brand investments & ROI are maximized.
• Work closely with demand planning team on forecasting future launches and monthly business needs.
• Plan and execute commercial business plans with Brand Manager.
• Work with marketing team to develop integrated marketing plans from product launches and promotion mechanics to grow and build brands.
• Develop e-commerce strategies to increase brand engagement and sales.
• Develop, drive and execute brand merchandising guidelines & adhere across all different retail channel distribution.
• Be ‘hands on’ and independently lead the brand by working closely with cross functional teams from sales, marketing, finance, and operations to achieve brand objectives.
• Work closely with trade partners to ensure brands exposure and mechanics are consistently managed and well presented.

Assistant Brand Manager

Compliance

• LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
• **Why Join Us?**
• At LUXASIA, we believe there is beauty within every talent - that is you.
• We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
• With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?
• **Key Responsibilities**
• **Documents Preparation**
• - Requesting new product launching Registration document
• - Requesting new product launching product sample (especially skincare)
• - Requesting contain of formula, Product Spec, CFS, GMP, LOA Registration document and completion of PIF
• - Drafting ingredients in the formula for each SKU Formulation
• - Recheck-submitting formula, putting the size/packaging, checking claims, choosing the category of the product submission to BPOM
• **Regulatory Process**
• - Products submission to BPOM online system
• - Process & follow up payment fee of the registration
• - Verify & follow-up to BPOM related with the payment process
• - Checking and follow-up through BPOM system Product ID
• - Follow-up the notification progress of notification approval
• - Follow-up the postponed product and its settlement
• - Updating notification database Product notification list/database
• - Process the KIT letter based on information from Marketing team, to issuing the BPOM Certification
• - Registering new manufacturer by giving GMP New manufacturer
• - Maintain files tracking of notification certificate from BPOM system to company internal folder (pdf files certificate)
• - Requesting, checking, and preparing supporting document Supporting data for product claims
• - Distribute an updated information intime to related department for compliance BPOM labelling requirement of product in market
• - Verify that all documentation adheres to import policies, legal, and regulatory compliance

Regulatory Executive

Chief Marketing Officer

• **1. Integrated 360° Marketing Execution**
• · Support the planning and execution of integrated marketing campaigns across online and offline channels.
• · Coordinate seasonal campaigns, product launches, retail animations, and key brand moments to ensure consistency across all consumer touchpoints.
• · Work closely with internal teams, principals, landlords, retail partners, and external agencies to ensure timely and effective campaign rollouts.
• · Translate global brand directions into locally relevant campaigns that resonate with target audiences and market needs.
• **2. E-Commerce & Digital Marketing**
• · Support marketing activities for escentials e-commerce platforms and digital channels.
• · Coordinate homepage updates, campaign assets, landing pages, product storytelling, promotional mechanics, and online exclusives.
• · Partner closely with e-commerce teams to drive traffic, conversion, average order value, and customer retention.
• · Support digital advertising, social media campaigns, CRM initiatives, and paid media execution.
• · Collaborate with KOLs, influencers, and content creators to enhance brand visibility and engagement.
• · Track campaign performance and prepare post-campaign analysis with actionable recommendations.
• **3. CRM & Customer Engagement**
• · Support CRM initiatives including EDMs, WhatsApp communications, loyalty campaigns, event invitations, and customer retention programs.
• · Assist in customer journey planning, segmentation, and personalized communication strategies.
• · Coordinate campaign content and ensure all communications align with brand guidelines and campaign objectives.
• **4. Retail Marketing & Consumer Experience**
• · Plan and execute in-store marketing initiatives to drive footfall, sell-through, and customer engagement.
• · Support store openings, festive activations, sampling programs, gifting campaigns, pop-ups, and customer experiences.
• · Work closely with retail operations and store teams to ensure seamless execution of marketing activities.
• · Ensure brand visibility and premium customer experience standards are consistently maintained across boutiques and counters.
• **5. Visual Merchandising & POSM**
• · Coordinate visual merchandising guidelines and campaign rollouts across stores, counters, and department stores.
• · Ensure VM and POSM executions are aligned with brand image, launch priorities, and promotional calendars.
• · Monitor in-store execution quality and consistency across key retail locations.
• · Liaise with suppliers and production partners on POSM development, fabrication, and installation.
• **6. Niche Fragrance & Department Store Support**
• · Support marketing initiatives for niche fragrance and luxury beauty brands within escentials and department store environments.
• · Coordinate counter animations, discovery programs, sampling activities, and launch support for retail partners.
• · Partner with sales teams and retail stakeholders to drive awareness, recruitment, and category growth.
• · Maintain elevated brand storytelling and luxury customer experiences across all fragrance touchpoints.
• **7. Events, PR & Partnerships**
• · Support the planning and execution of media events, influencer engagements, customer events, workshops, and masterclasses.
• · Coordinate event logistics, guest management, briefing materials, gifting, and post-event reporting.
• · Assist in managing PR seeding, media kits, and launch communications.
• · Identify and support partnership opportunities that enhance brand awareness, customer acquisition, and engagement.
• **8. Budgeting, Reporting & Market Analysis**
• · Monitor marketing expenses, budget utilization, vendor quotations, and PO/invoice processing.
• · Prepare regular reports on campaign performance, retail activations, customer engagement, and competitor activities.
• · Monitor market trends, customer insights, and competitive landscape to identify growth opportunities and actionable insights.

Marketing Executive

• To assist in executing e-commerce strategy on all e-Commerce platforms, primarily Shopee, Lazada and Zalora
• Manage daily operations of our e-Commerce stores and marketplaces (i.e: Visualization editing, Content, Assortment, Ratings and Reviews, Search, Pricing, listing promotion, store maintenance)
• To explore and research online materials to improve e-commerce platform sales. (python, HTML will be an added advantage) for web crawling competitor pricing (if possible)
• Ensure listings always adhere to brand guidelines and web style guides to uphold brand standards.
• To carry out other ad hoc duties as assigned

E-Commerce Intern, June Intake

• Respond to E-commerce Customer Service chats
• Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.
• Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
• Report customer concerns to the marketplaces as needed
• Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends.
• Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

E-Commerce Customer Service Executive

Manager

• E-Marketplace Strategy: Drive aggressive growth across Shopee, Lazada and TikTok Shop by optimizing store performance, traffic and conversion rates.
• Social Commerce: Lead TikTok Shop and social selling initiatives, aligning closely with KOL/KOC activities to convert viral content into revenue.
• Performance Tracking: Monitor digital P&L, ROAS and CPAS to ensure marketing investments deliver profitable returns.
• Brand Alignment: Partner closely with the Brand Team to ensure all commercial promotions and digital storefronts align with brand guidelines and luxury positioning.
• LEAP Team Integration: Collaborate with the LEAP Team on supply chain, logistics, and operations to deliver a seamless, high-quality customer experience and strong fulfillment performance.
• Omnichannel Sync: Align online and offline campaigns to avoid channel conflict while maintaining a consistent premium brand image.
• Data-Driven Demand Planning: Leverage e-commerce trends and historical data to drive accurate monthly and quarterly forecasts.
• Smart Stock Allocation: Optimize inventory across retail and e-commerce channels to minimize stockouts and reduce aging inventory.
• Profitability Analysis: Partner with Brand Managers and stakeholders to analyze P&L and provide actionable insights for business optimization.
• Commercial Roadmap: Develop digital-first launch strategies for new brands, ensuring strong visibility across key online platforms.
• Execution Excellence: Oversee end-to-end launch execution, including stock readiness and optimized marketing assets.

Commercial Manager – Digital, Omni-channel

• Assist and support the marketing manager and brand manager to plan all brand activities such as: In-store promotions, launches, animations and consumer events to drive brand awareness and retail sales
• Support on event logistics including: sourcing for venue, food & beverage, materials event items, set up, engagement and briefing of all parties involved to drive event to succession
• Support on contractor and agency management including: getting quotations, briefing of agency/contractor/partners on specific brand needs follow up on the execution of the project
• Propose and lead the planning and execution of all communications for marketing and trade activities. (Digital and print)
• Planning of PR events and activities for your brand portfolio with activities such as: press invitation and liaison, RSVP, and event management
• Research and collation of market, competitive and business information and any ad-hoc marketing needs of the team
• Support the brand team in animation and monthly reporting duties when needed
• Assist in administrative responsibilities such as invoice processing and sampling/tester management
• Assist in brand visual merchandising needs such as changing of trans and upgrading of counters

• Be the key marketing liaison - Develop and implement a go-to-market channel marketing plan including promotion, animation partnerships and consumer activations
• Ensures timely and perfect execution of all marketing activations offline and online at all times.
• Key Role in new POS openings – including boutiques and SIS
• Analyse potential partner relationships for product range, positioning strategy, pricing and promotions
• Communicate effectively with all channel partners to align, plan and execute all product and trade marketing objectives, plans and activations before, during and post animation
• Deepen channel customer development through CRM program activations
• Consolidate and update marketing team of post campaign reports and provide sales results and analysis monitor. Report all ROI of all program for management reporting and feedback.
• Responsible for all forecasting and sampling management for product launches and trade and retailer activities.
• Management and tracking flow of product registration in Singapore to ensure timely registration.
• Conduct market trend analysis, monitor competitors’ moves and plan proactive actions
• Responsible for the seamless execution of all product launches and trade marketing activities following the Marketing Calendar in collaboration with marketing services, sales and training team, with the aim to build brand awareness, recruit new customers, retain existing customers and increase purchase consumption.
• Business and channel sales performance tracking and analysis, launch follow-up and action plan development.
• Implement Door-by-Door Marketing plan (CRM, events and promotions)
• Budget Management: Responsible for full P&L