Customer Service Executive, Order Management

LUXASIA

Support the Supply Chain department with accurate order processing and effective customer management. Coordinate with stakeholders to ensure service excellence and operational efficiency.

Posted 7/22/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order processing and customer service, with strong analytical capabilities and proficiency in ERP systems. Effectively coordinates with stakeholders to resolve issues and ensure timely delivery of services.

Highest-signal resume keywords

Order ProcessingCustomer ServiceSAP ExperienceMicrosoft Excel ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingCustomer ServiceAnalytical CapabilitiesNumerical SkillsERP Systems

Soft Skills

Coordination SkillsInterpersonal SkillsCommunication SkillsAbility to Work Under Pressure

Tools & Technologies

SAPMicrosoft OfficeERP Systems

Industry Keywords

Sales OrdersOrder StatusService IssuesCross-TrainingOperational Issues

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process sales orders (SO) accurately and in a timely manner using various software systems.
Proactively manage order processing and follow up through to successful delivery.
Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams.
Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues.
Prepare order and service reports by collecting and analysing customer information.
Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution.
Process staff purchases and complimentary goods requests.
Process credit notes or debit notes for orders with pricing discrepancies.
Process return orders and follow up on all operational issues until closure.
Ensure continuity of service through inter-departmental cross-training and follow-up support.
Support improvement and enhancement projects assigned by management.

Requirements

What you’ll need

Minimum 2 years of relevant experience in customer service or order processing
Experience in SAP is an added advantage
Proficient in Microsoft Office applications (Microsoft Excel) and ERP systems
Strong coordination and problem-solving skills
Good interpersonal and communication skills
Good command of spoken and written English
Strong numerical and analytical capabilities
Able to work well under pressure and within tight schedules

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LUXASIA Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1986 💄 Beauty 🛍️ eCommerce 🛒 Retail Beauty
eCommerce
Retail LUXASIA is a leading company focusing on beauty and luxury lifestyle products. They specialize in skincare, makeup, fragrances, hair, home, and accessory products. With over 120 trusted brands and a robust presence in Asia Pacific, LUXASIA utilizes an omni-retail concept and full-service eCommerce solutions. The company employs over 2,700 people and is driven by a mission to breathe beauty and live luxury, enabling businesses to effectively enter and grow in the market. Customer Service Executive, Order Management 🔥 58 minutes ago 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Process sales orders (SO) accurately and in a timely manner using various software systems.
Proactively manage order processing and follow up through to successful delivery.
Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams.
Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues.
Prepare order and service reports by collecting and analysing customer information.
Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution.
Process staff purchases and complimentary goods requests.
Process credit notes or debit notes for orders with pricing discrepancies.
Process return orders and follow up on all operational issues until closure.
Ensure continuity of service through inter-departmental cross-training and follow-up support.
Support improvement and enhancement projects assigned by management. 🎯 Requirements
Minimum 2 years of relevant experience in customer service or order processing
Experience in SAP is an added advantage
Proficient in Microsoft Office applications (Microsoft Excel) and ERP systems
Strong coordination and problem-solving skills
Good interpersonal and communication skills
Good command of spoken and written English
Strong numerical and analytical capabilities
Able to work well under pressure and within tight schedules Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Mandarin-Speaking Customer Support Representative 🔥 20 hours ago Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing support for a cryptocurrency trading platform. Delivering efficient customer service in both Mandarin and English within a hybrid role based in Kuala Lumpur. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇨🇳 Chinese Required Mandarin-Speaking Customer Support Representative 🕒 3 days ago Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing assistance for cryptocurrency trading platform users via live chat and email. Join a fintech company enhancing customer experiences globally. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇨🇳 Chinese Required Customer Support Associate 🕒 July 11 Alchemy Group 51 - 200 📱 Media 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Customer Support Associate at FXIFY managing customer inquiries via chat and email. Ensuring timely solutions and maintaining customer records in a hybrid working environment. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Japanese-Speaking Customer Support Representative 🕒 June 9 Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing support for a leading cryptocurrency trading platform. Engage with customers via live chat and email, ensuring high-quality service. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇯🇵 Japanese Required Japanese-Speaking Customer Support Representative 🕒 June 9 Cross Border Talents 201 - 500 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative providing support in Japanese and English for a leading cryptocurrency trading platform. Join a growing team in Kuala Lumpur, Malaysia. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇯🇵 Japanese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs