LumApps

Engineer

• Strategic Co-Innovation: Embed with customers to map complex data environments and identify high-friction business workflows, such as HR onboarding or IT support.
• Rapid Prototyping & Delivery: Build proof-of-concept AI Agents and integrations using public APIs, webhooks, and LLMs that plan, decide, and act within the LumApps ecosystem.
• Enterprise Integration: Architect the middleware and custom connectors required to bridge LumApps AI with systems like SAP, Workday, or ServiceNow.
• Field Feedback Loop: Act as the vanguard for our Core R&D team. You will identify systemic integration patterns in the field and contribute code (PRs) to harden and evolve our core platform, as well as abstract your custom solutions into scalable, repeatable "Industry Vertical Packs."
• Developer Evangelism: Create "plug-and-play" integration templates, code snippets, and technical articles to showcase best practices and enable our broader ecosystem.

Forward Deployed Engineer

Collection Specialist

• Execute and manage end-to-end collection strategies for global B2B enterprise accounts across multiple regions, time zones, and currencies.
• Monitor aging balances and drive the reduction of Days Sales Outstanding (DSO) to maximize LumApps' liquidity.
• Partner with international customers, Sales, Customer Success, and Legal teams to investigate and resolve complex billing discrepancies swiftly.
• Provide the Senior Billing Manager with accurate weekly and monthly cash collection forecasts.
• Ensure the accounts receivable ledger is meticulously reconciled daily and that unapplied cash is allocated accurately.
• Build and maintain accurate, comprehensive, and automated dashboards for Senior Management. Track, analyze, and report on key AR metrics, identifying trends or potential risks in delinquent accounts.
• Optimize and maintain automated dunning workflows and collection sequences to ensure scalable, hands-off communication for low-risk accounts.
• Partner with internal billing and IT teams to eliminate manual work by improving the data sync between Salesforce, NetSuite, and specialized collection software.
• Identify bottlenecks in the current dispute-to-cash cycle and design automated alerts or routing systems to accelerate internal resolution times.
• Proactively research and recommend AI-driven collection tools or features that can automate cash application and provide predictive payment forecasting.

Cash Collection Specialist

Account Manager

• Own the renewal and expansion process for enterprise and large enterprise accounts
• Collaborate with internal resources (Customer Success, Product Management, Leadership) to deliver business reviews and develop comprehensive 'win' strategies for renewals and expansion
• Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points
• Identify account upsell and cross-sell opportunities, strengthen customer champions, and align our platform to customer’s high priority business objectives
• Demonstrate account management and commercial negotiation strategies
• Drive renewal process and the creation of proposals
• Leverage Salesforce to maintain an accurate pipeline, Clari for forecasting and Planhat to define account strategic plans

Senior Account Manager

• Embed with customers to map complex data environments and identify high-friction business workflows.
• Build proof-of-concept AI Agents and integrations using public APIs, webhooks, and LLMs.
• Architect the middleware and custom connectors required to bridge LumApps AI with systems like SAP, Workday, or ServiceNow.
• Identify systemic integration patterns in the field and contribute code (PRs) to harden and evolve our core platform.
• Create 'plug-and-play' integration templates, code snippets, and technical articles.

Forward Deployed Engineer, Zurich

Backend Engineer

• Shaping the future of the product is a key responsibility for Search engineers.
• Defining features
• Designing APIs and the underlying data model
• Implementing business logic for various functionalities
• Acting as a proactive partner for API consumers, especially our web and mobile applications
• Optimization
• Working closely with other team members (pair programming, design discussions, technical decision-making, Scrum ceremonies)

Senior Backend Engineer, Search Team

Product Designer

• Shape product vision and strategy by framing meaningful user and business problems, identifying opportunities, and translating them into clear experience direction for your product area.
• Own end-to-end product experience from discovery through delivery, designing complex journeys, interaction flows, states, edge cases, and scalable solutions across desktop and mobile experiences.
• Work as part of a product trio with a Product Manager and Engineering Lead, helping the team make better decisions through user insight, evidence, strong facilitation, and clear design direction.
• Lead discovery and learning by using research, analytics, customer feedback, product usage data, and market context to deeply understand employees, managers, admins, and frontline workers.
• Apply AI thoughtfully by exploring where AI, automation, intelligent workflows, or AI-assisted interactions can create meaningful value — while keeping the experience human-centered, trustworthy, accessible, and easy to understand.
• Use AI and modern tools in your own practice to improve your design process, accelerate exploration, increase quality, and help your team work more effectively.
• Facilitate alignment by running workshops, presenting concepts, documenting decisions, and helping stakeholders converge around clear product and design choices.
• Raise the bar for product experience by contributing to design quality, coherence, accessibility, system thinking, and better ways of working across the product organization.

Senior Product Experience Designer

• Own meaningful end-to-end contributions on technically complex parts of the stack
• Independently scope and implement solutions for projects
• Communicate technical issues clearly to cross-functional teams
• Write meaningful code reviews and help resolve problems
• Mentor junior engineers and elevate testing practices

Senior AI Backend Engineer

Technical Customer Success

• Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure
• Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools
• Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests
• Translate business requirements from HR or Communication departments into technical specifications and scalable solutions

Customer Success Engineer

Full-stack Engineer

• Define and own the technical vision for the AI Agents tribe across the stack
• Drive major architectural decisions — from agent communication protocols to data modeling
• Independently scope and implement complex end-to-end solutions
• Plan and execute projects that span multiple teams within the tribe
• Mentor Software Engineers, providing actionable feedback on strategy, impact, execution, and technical depth
• Define canonical patterns and lead-by-example on testing, performance, observability, and security.

Senior Fullstack Engineer – AI

Customer Success Manager

• Be the voice of your customers.
• Manage a large portfolio of accounts, focusing on growing adoption, ensuring retention, expansion and satisfaction.
• Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues.
• Partner with customers to understand their strategic goals, priorities, and desired business outcomes.
• Work with them to build and execute on a success plan and key performance indicators.
• Provide coaching and best practices to improve the adoption and expand usage into new use cases
• Interact and engage with customers on all levels and different personas.
• Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio
• Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done.
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs.
• Contribute continuously to the overall improvement of internal processes.

Learning Customer Success Manager

Marketing

• Build and lead the EMEA field marketing strategy aligned with sales goals and territory needs.
• Develop and execute regional campaigns including in-person and virtual events, executive programs, and account-based initiatives, in close collaboration with the Growth Marketing team.
• Align tightly with EMEA sales leadership to prioritize target accounts, territories, and pipeline acceleration strategies.
• Drive customer advocacy and expansion through targeted programs, testimonials, case studies, and references.
• Partner with Customer Success and Product Marketing to support onboarding, retention, and upsell initiatives.
• Work closely with partner marketing to define and execute the strategy for EMEA, in collaboration with the Strategic Partner team.
• Create joint campaigns and programs with key partners (e.g., cloud providers, resellers, SI/channel).
• Manage, mentor, and grow a high-performing team.
• Partner with Brand, Content, and Growth Marketing leaders.
• Bring strong planning, pipeline forecasting, and budget discipline to ensure team efficiency and ROI.

Director, Field & Customer Marketing EMEA

Recruitment

• Collaborate with existing teams to address LumApps' HR challenges.
• Post, update and monitor job openings across our various job boards.
• Source and headhunt candidates via LinkedIn to find the best profiles for LumApps.
• Review applications and conduct screening/qualification interviews.
• Coordinate the full recruitment process in French and/or English (scheduling interviews, liaising with candidates and hiring managers).
• Contribute to delivering the best possible candidate experience.
• Maintain and nurture our pool of qualified talent in our ATS (Applicant Tracking System).
• Participate in or produce video content about roles or employee testimonials: interviewing people, defining and validating scripts, filming, etc.
• Propose content for publication on our internal communication platforms.
• Work closely with the Marketing & Communications team to share creative messages on our social channels to raise brand awareness and position LumApps as an employer of choice.

Talent Acquisition Specialist – Paris, Lyon

• Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure.
• Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools.
• Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests.
• Translate business requirements from HR or Communication departments into technical specifications and scalable solutions.

Learning and Development

• Deliver training to customers tailored to their use cases and help enhance our training offering based on customer needs.
• Provide product training to our Partners to enable them on our LumApps solutions.
• Enable new Lumies (PS, CSM, Sales) on our LumApps solutions.
• Produce internal and external learning materials and resources, working closely with our Product team to engage the LumApps ecosystem in our product vision and evolution.
• Contribute to our Partner and Customer Community (The Hive) by sharing tips, best practices, and useful documentation.
• Relay internal and external feedback to our Product team, contributing to product evolution.
• Contribute to our LumAcademy project by building relevant learning paths and a knowledge base for our Customers, Partners, and Lumies.

Training Manager

Product Manager

• Define the product vision and strategy for how employees and managers coordinate workplace resources (rooms, desks, lockers, and beyond), spaces and office experiences across hybrid and on-site environments.
• Own the team roadmap, prioritizing high-impact opportunities, making trade-offs, and coordinating dependencies across the platform.
• Understand your users deeply, translating real-world coordination challenges into simple, scalable product solutions.
• Deliver value quickly, partnering with Engineering and Design to ship and iterate on features that drive adoption and measurable impact.
• Drive business impact, partnering with Product Marketing, Sales, and Customer Success to inform pricing and packaging, and identify opportunities that unlock revenue, expansion and long-term product adoption.
• Ensure platform integration, connecting booking experiences with workflows, tasks, and automation capabilities to create a seamless end-to-end experience.

Forward Deployed Engineer

Cash Collection Specialist

Senior Account Manager

Forward Deployed Engineer, Zurich

Senior Backend Engineer, Search Team

Senior Product Experience Designer

Senior AI Backend Engineer

Customer Success Engineer

Senior Fullstack Engineer – AI

Learning Customer Success Manager

Director, Field & Customer Marketing EMEA

Talent Acquisition Specialist – Paris, Lyon

Customer Success Engineer

Training Manager

Senior Product Manager – Bordeaux, Lyon, Paris