Customer Success Engineer

LumApps

Customer Success Engineer at LumApps ensuring seamless integration and optimization of the platform within digital workplaces. Collaborating with clients and teams to deliver technical solutions efficiently.

Posted 6/22/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptPythonReact

About the role

Key responsibilities & impact

Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure
Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools
Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests
Translate business requirements from HR or Communication departments into technical specifications and scalable solutions

Requirements

What you’ll need

Strong proficiency in Python for automation and data manipulation
Solid understanding of Web technologies (HTML/CSS, JavaScript/React) and how modern SaaS architectures function
Extensive experience working with REST APIs, authentication protocols (OAuth, SAML), and webhooks
Familiarity with the Google Workspace or Microsoft 365 environments is a significant plus
Native or bilingual proficiency in French and professional fluency in English (LumApps is a global company)
Ability to explain complex technical concepts to non-technical stakeholders (HR, Comms) with empathy and clarity
Comfortable working in a fast-paced SaaS environment where the product evolves rapidly
Proactive in identifying potential bottlenecks for the client before they become critical issues

Benefits

Comp & perks

Hybrid work model – 2 days at the office or total remote in France
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes - Take a mindful break in our Paris office
Supportive parental leave and family moments — yes, even a Christmas party for your kids !
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment of your choice
French & English lessons , professional development & access to Leeto CSE

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Hard Skills & Tools

PythonHTMLCSSJavaScriptReactREST APIsOAuthSAMLwebhooksdata migration

Soft Skills

empathyclaritycommunicationcollaborationproactive problem-solvingtechnical explanationclient advocacyadaptabilitystakeholder engagementrequirements translation