Customer Success Engineer

LumApps

Customer Success Engineer at LumApps guiding clients in integrating their platform with existing IT infrastructures. Collaborating with Product and Engineering teams to meet client needs.

Posted 6/6/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptPythonReact

About the role

Key responsibilities & impact

Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure.
Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools.
Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests.
Translate business requirements from HR or Communication departments into technical specifications and scalable solutions.

Requirements

What you’ll need

Strong proficiency in Python for automation and data manipulation.
Solid understanding of Web technologies (HTML/CSS, JavaScript/React) and how modern SaaS architectures function.
Extensive experience working with REST APIs, authentication protocols (OAuth, SAML), and webhooks.
Familiarity with the Google Workspace or Microsoft 365 environments is a significant plus.
Native or bilingual proficiency in French and professional fluency in English (LumApps is a global company).
Ability to explain complex technical concepts to non-technical stakeholders (HR, Comms) with empathy and clarity.
Comfortable working in a fast-paced SaaS environment where the product evolves rapidly.
Proactive in identifying potential bottlenecks for the client before they become critical issues.

Benefits

Comp & perks

Hybrid work model – 2 days at the office, 3 days remote
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes - Take a mindful break in our Paris office
Supportive parental leave and family moments — yes, even a Christmas party for your kids !
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment of your choice
French & English lessons , professional development & access to Leeto CSE

ATS Keywords

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Hard Skills & Tools

PythonHTMLCSSJavaScriptReactREST APIsOAuthSAMLwebhooksdata migration

Soft Skills

empathyclaritycommunicationproactive problem-solvingcollaborationclient advocacytechnical translationadaptabilitystakeholder engagementfast-paced environment