Training Manager

LumApps

Training Manager delivering customer training and resources for LumApps’ collaborative solutions. Working closely with teams to improve training pathways and customer engagement in EMEA.

Posted 6/4/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

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Hard Skills

training managementSaaStraining materials creationmicrolearning principlesLMS deploymentuser managementAPIsintegrations with Google servicesintegrations with Microsoft services

Soft Skills

teamworkcustomer relationship managementcustomer satisfactioncommunicationadaptability

Tools & Technologies

LumAppsLMSlearning pathsknowledge base

Industry Keywords

trainingcustomer trainingproduct traininglearning materialsPartner CommunityThe HiveLumAcademy

About the role

Key responsibilities & impact

Deliver training to customers tailored to their use cases and help enhance our training offering based on customer needs.
Provide product training to our Partners to enable them on our LumApps solutions.
Enable new Lumies (PS, CSM, Sales) on our LumApps solutions.
Produce internal and external learning materials and resources, working closely with our Product team to engage the LumApps ecosystem in our product vision and evolution.
Contribute to our Partner and Customer Community (The Hive) by sharing tips, best practices, and useful documentation.
Relay internal and external feedback to our Product team, contributing to product evolution.
Contribute to our LumAcademy project by building relevant learning paths and a knowledge base for our Customers, Partners, and Lumies.

Requirements

What you’ll need

Previous experience as a Training Manager in a SaaS company.
Fluent in English and French; German is a plus.
Experience creating training paths and training materials (videos, tutorials, slide decks, user guides).
Knowledge of microlearning principles.
Initial experience deploying an LMS.
Strong teamwork skills and the ability to respect service agreements.
Customer relationship management and a focus on customer satisfaction.
Interest in technical topics (user management, APIs, integrations with Google and Microsoft services).

Benefits

Comp & perks

Hybrid work model – 2 days in the office, 3 days remote.
RTT days – approximately 10 additional days off per year.
Meal vouchers (SWILE) plus free snacks & coffee.
Yoga classes – take a mindful break in our Paris office.
Supportive parental leave and family-friendly events — including a Christmas party for your children.
Health insurance (ALAN) – 60% covered, plus full life & disability insurance.
Afterworks, team celebrations & seasonal parties.
Equipment of your choice.
French & English lessons, professional development, and access to Leeto CSE.