Localiza&Co

Account Manager

• Lead and develop a team of approximately 20 professionals.
• Monitor operational and performance indicators, identifying improvement opportunities and proposing actions to increase efficiency.
• Act consultatively with strategic corporate clients, participating in meetings and strengthening relationships.
• Support the team in resolving complex situations, ensuring quality and agility in deliveries.
• Structure and improve management routines, promoting greater visibility of operational results.
• Develop people and prepare successors, fostering autonomy and professional growth.
• Contribute to the continuous improvement of processes and the customer experience.

Key Account Customer Relationship Supervisor

Project Manager

• Develop technical feasibility studies for projects
• Prepare analyses of architectural and complementary project designs
• Monitor construction works and services, ensuring quality, schedules and costs
• Coordinate design interfaces and specify materials and construction techniques
• Monitor performance indicators (KPIs) and generate project dashboards
• Support supplier management and the preparation of executive reports

Infrastructure Projects Analyst

Data Analyst

• Lead initiatives to improve maintenance monitoring processes
• Evolve the customer's digital journey across the entire lifecycle, in partnership with product and technology teams
• Design and monitor customer communications across the journey, ensuring consistency and effectiveness
• Ensure the quality of records and controls in corporate systems related to operations
• Measure and monitor performance indicators for teams that interact directly with customers
• Conduct ad hoc analyses to support management decision-making
• Monitor and analyze customer experience metrics, especially NPS, identifying opportunities for improvement
• Map, document, and standardize processes, promoting governance and continuous improvement
• Support operations in process alignment, definition of routines, and execution monitoring
• Work cross-functionally with Operations, Technology, Customer Service, Product, and Analytics to implement structural improvements

Senior Operational Performance and Data Analyst

Threat Intelligence Specialist

• Support operational projects and continuous improvement initiatives across multiple fronts
• Structure and organize governance routines and cadences with the team and leadership
• Support the definition and monitoring of operational indicators (KPIs)
• Ensure tracking of initiatives and organization of the team's workload and requests
• Support the creation of controls and automations for operational activities
• Coordinate alignments with relevant areas/stakeholders, ensuring organized delivery cadence
• Work with data to monitor performance and support decision-making

Intelligence and Management Analyst – Senior

General

• **LOCALIZA&CO MOBI7**
• We are looking for developers who want to join a highly collaborative team to help evolve our products.
• Building the future of mobility is our purpose. It drives our ability to lead with talent and innovation to offer the best mobility experience to those who count on Localiza along their journey.
• To fulfill our purpose, we need people who inspire and transform, with a bold and proactive attitude. Together, we will create smart mobility solutions for our customers, making the mobility of the future our present.
• We pursue excellence in our deliveries and are committed to sustainability and our role as a responsible company, which allows us to grow and create value for our business. We have a high-performance team that is passionate about the customer and takes pleasure in serving with friendliness to cultivate long-term relationships. We want you to be part of this!
• **Objective of the role**
• Identify, map, analyze and continuously improve business processes, promoting operational efficiency, standardization, waste reduction and support for data-driven decision making.

Operational Efficiency and Processes Specialist

Financial Planning and Analysis

• Monitor and analyze the area’s main performance indicators, identifying deviations and opportunities for improvement;
• Support collections and delinquency recovery processes, contributing to the achievement of management targets;
• Manage and monitor a portfolio of delinquent clients, conducting negotiations and financial settlements;
• Provide support to internal teams by supplying information, analyses and guidance related to the recovery of overdue amounts;
• Prepare presentations and executive materials for meetings with leadership, the board and partner areas;
• Contribute to continuous improvement initiatives, seeking greater efficiency and productivity in the area’s processes.

Junior Financial Relationship Analyst

• Map, analyze and redesign operational processes, identifying opportunities for automation, digitization and efficiency gains;
• Develop and maintain solutions using the Power Platform and other automation tools;
• Structure databases, dashboards and KPIs to support decision-making;
• Develop automations for reporting, operational controls and performance monitoring;
• Ensure the quality, integrity and governance of operational data;
• Conduct analyses and studies aimed at increasing productivity, reducing costs and improving customer experience;
• Lead digital transformation and continuous improvement initiatives in partnership with various business areas;
• Prepare business cases, feasibility studies and return on investment (ROI) analyses;
• Define and promote best practices for automation, process management and data usage;
• Serve as a technical reference for the digital evolution of truck operations.

Senior Performance and Cost Data Analyst

• Responsible for planning, developing, and delivering training initiatives, as well as monitoring and ensuring the quality of customer service.
• Identifies improvement opportunities by analyzing metrics, evaluating interactions, and proposing action plans to drive continuous team development.
• Identify training needs based on metrics, feedback, and quality evaluations;
• Develop content and deliver in-person and online trainings;
• Monitor post-training results, measure effectiveness, and recommend adjustments;
• Support leadership with insights on team performance and development;
• Update materials, procedures, and learning paths;
• Ensure clear, ongoing communication with teams, disseminating relevant information, process changes, and best practices;
• Act as a liaison between departments, ensuring alignment of information and consistency in communication;
• Manage and update internal quality communication tools, track metrics and operational status, and highlight areas of concern and improvement;
• Communicate status, risks, and progress in a structured manner, supporting leadership decision-making.

Customer Relationship Assistant

Administrative Assistant

• Assist with the area's administrative processes, monitoring customer service workflows and reporting across Localiza.
• Provide support via the 0800 channel by phone and WhatsApp for truck fleet customers.
• Schedule maintenance with vendors/service providers.
• Handle tow truck/service call requests.
• Open incident/claim reports.
• Assist with customer document requests.

Fleet Administrative Assistant

IT Support

• Handle branch requests to provide support and answer questions about the car rental system.

Help Desk Attendant

Sales

• Liderar uma equipe comercial, desenvolvendo o time para alta performance e foco em resultados sustentáveis.
• Conduzir negociações de renovação de contratos com foco em retenção e geração de receita.
• Desenvolver relacionamentos estratégicos com clientes, garantindo proximidade, confiança e continuidade dos negócios.
• Compreender profundamente a experiência dos clientes, identificando oportunidades de melhoria, expansão e fortalecimento da parceria.
• Atuar de forma consultiva, traduzindo necessidades em soluções que gerem valor para o cliente e para o negócio.
• Identificar oportunidades de upsell, cross-sell e ampliação de contratos.
• Gerar insights e propor novas abordagens para evolução dos processos, resultados e experiência do cliente.

Coordenador(a) de Vendas

• Apoiar processos administrativos internos (lançamentos, conferências, validações de informações, faturamento de vendas).
• Manter comunicação clara e eficaz com clientes internos e áreas da matriz.
• Garantir cumprimento de prazos e padrões estabelecidos pela empresa.
• Elaborar relatórios e atualizar sistemas conforme necessidade.
• Contribuir para melhoria contínua dos processos administrativos.

Assistente Administrativo – Seminovos

Data Scientist

• Develop analyses, Machine Learning models, and solutions using Generative AI;
• Participate in building applications based on LLMs, such as RAG solutions, internal assistants, automations, and text classification;
• Perform data exploration, hypothesis definition, model evaluation, and generate business insights;
• Support deployment and monitoring of models and analytical solutions in production environments;
• Collaborate with data engineers, product teams, and business areas to translate problems into data-driven solutions;
• Document analyses, models, experiments, and key technical decisions.

Mid-level Data Scientist – Focus on Generative AI

Analyst

• Provide operational support for the platforms used by service teams;
• Analyze, troubleshoot and resolve incidents related to the applications and solutions owned by the team;
• Handle operational and technical requests related to the service platforms;
• Support the daily activities of contact centers, ensuring operational continuity and quality;
• Monitor contact queue metrics, contributing to SLA compliance and NPS improvement;
• Investigate root causes of deviations, failures or unexpected platform behavior;
• Support identification of improvement opportunities in workflows, processes and automations;
• Collaborate with partner areas, vendors and internal teams to resolve issues and evolve solutions;
• Contribute to documentation of procedures, recurring incidents, flows and operational best practices;
• Act proactively by monitoring signs of instability or deviations before they escalate into operational incidents.

Junior Telecommunications Analyst

Executive

• Responsável por realizar a venda do produto aluguel de frotas, bem como pelo acompanhamento, manutenção e ampliação da carteira de pequenos clientes, visando contribuir para o desenvolvimento dos negócios e a qualidade da receita.
• Responsável por realizar a venda de aluguel de carros por assinatura, através de telefone e potenciais outras mídias;
• Realizar análise financeira das negociações;
• Fazer atendimento consultivo afim de explicar para o cliente todas as vantagens do produto, envio de propostas e fechamento de venda;
• Responsável pela jornada do cliente desde abordagem de leads até finalizar a venda.