Senior Operational Performance and Data Analyst

Localiza&Co

Analyst role focusing on optimizing operational processes and enhancing customer experience. Collaborating with various teams to implement improvements in operations.

Posted 7/17/2026full-timeBelo Horizonte • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process management and customer experience optimization, leveraging strong analytical skills to translate data into actionable insights. Proficient in utilizing tools like Power BI and SQL to monitor performance metrics and drive continuous improvement initiatives.

Highest-signal resume keywords

Process ManagementCustomer Experience (CX)Power BI ProficiencySQL KnowledgeLean Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementCustomer Experience MetricsData AnalysisOperational GovernanceContinuous Improvement

Soft Skills

CollaborationCommunicationOrganization

Tools & Technologies

Power BIAdvanced ExcelSQLPower AutomatePower Apps

Industry Keywords

Customer JourneyPerformance IndicatorsGovernanceAd Hoc AnalysisDigital Journey

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead initiatives to improve maintenance monitoring processes
Evolve the customer's digital journey across the entire lifecycle, in partnership with product and technology teams
Design and monitor customer communications across the journey, ensuring consistency and effectiveness
Ensure the quality of records and controls in corporate systems related to operations
Measure and monitor performance indicators for teams that interact directly with customers
Conduct ad hoc analyses to support management decision-making
Monitor and analyze customer experience metrics, especially NPS, identifying opportunities for improvement
Map, document, and standardize processes, promoting governance and continuous improvement
Support operations in process alignment, definition of routines, and execution monitoring
Work cross-functionally with Operations, Technology, Customer Service, Product, and Analytics to implement structural improvements

Requirements

What you’ll need

Bachelor's degree in Engineering, Business Administration, Economics, Information Systems, Data Science, or related fields
Experience in process management, operations, continuous improvement, or customer experience (CX)
Strong analytical skills and the ability to translate data into actionable recommendations
Experience with operational and customer experience metrics
Proficiency in Power BI and advanced Excel
Knowledge of SQL
Experience with automation tools (Power Automate, Power Apps, or similar)
Collaborative and organized profile, with good communication skills and ease working across different areas of the company
Knowledge of Lean, process management, customer journey, and operational governance

Benefits

Comp & perks

Profit sharing
Food/grocery allowance
Meal voucher
Health insurance
Dental insurance
Gympass
Private pension plan
Transportation allowance
Allya
Unlimited access to courses from our Localiza University
Internal training and development programs
Discounts on vehicle purchases and rentals