Customer Relationship Assistant

Localiza&Co

Customer Relationship Assistant planning, developing, and executing training actions while ensuring quality of services. Identifying improvement opportunities and proposing action plans for team evolution.

Posted 7/15/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering training initiatives while ensuring high-quality customer service. Proficient in analyzing metrics to identify improvement opportunities and support team performance.

Highest-signal resume keywords

Training DevelopmentCustomer Service ExperienceMetrics AnalysisMicrosoft ExcelCustomer-Centered Culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentMetrics AnalysisContent DevelopmentPost-Training EvaluationQuality Evaluation

Soft Skills

CommunicationCollaborationProblem-SolvingLeadership Support

Tools & Technologies

Microsoft OfficeExcelPowerPoint

Industry Keywords

Customer ExperienceCustomer-Centered CultureTraining InitiativesContinuous Development

About the role

Key responsibilities & impact

Responsible for planning, developing, and delivering training initiatives, as well as monitoring and ensuring the quality of customer service.
Identifies improvement opportunities by analyzing metrics, evaluating interactions, and proposing action plans to drive continuous team development.
Identify training needs based on metrics, feedback, and quality evaluations;
Develop content and deliver in-person and online trainings;
Monitor post-training results, measure effectiveness, and recommend adjustments;
Support leadership with insights on team performance and development;
Update materials, procedures, and learning paths;
Ensure clear, ongoing communication with teams, disseminating relevant information, process changes, and best practices;
Act as a liaison between departments, ensuring alignment of information and consistency in communication;
Manage and update internal quality communication tools, track metrics and operational status, and highlight areas of concern and improvement;
Communicate status, risks, and progress in a structured manner, supporting leadership decision-making.

Requirements

What you’ll need

High school diploma;
Higher education (in progress or completed) is a plus;
Microsoft Office - basic/intermediate, with a focus on Excel and PowerPoint;
Experience with customer service channels - email, WhatsApp, chat, and phone;
Knowledge of best practices related to Customer Experience and a Customer-Centered Culture.

Benefits

Comp & perks

Profit Sharing
Food Allowance
Meal Voucher
Health Insurance
Dental Insurance
Gympass
Private Pension Plan
Transportation Voucher
Allya
Unlimited access to a variety of courses at our Localiza University
Internal training and development programs
Discounts on vehicle purchase and rental