Key Account Customer Relationship Supervisor

Localiza&Co

Supervisor managing a key account customer service team for corporate clients in São Paulo. Leading a dedicated team and improving customer experience through operational efficiency.

Posted 7/17/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in team management, fostering professional growth and autonomy while driving operational efficiency and enhancing customer experience through analytical decision-making and effective communication.

Highest-signal resume keywords

Team ManagementAnalytical SkillsInterpersonal SkillsCustomer Service ExperiencePost-Sales Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsAbility to Influence OthersAutonomy

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Operational IndicatorsPerformance ImprovementManagement RoutinesCustomer ExperienceContinuous Improvement

About the role

Key responsibilities & impact

Lead and develop a team of approximately 20 professionals.
Monitor operational and performance indicators, identifying improvement opportunities and proposing actions to increase efficiency.
Act consultatively with strategic corporate clients, participating in meetings and strengthening relationships.
Support the team in resolving complex situations, ensuring quality and agility in deliveries.
Structure and improve management routines, promoting greater visibility of operational results.
Develop people and prepare successors, fostering autonomy and professional growth.
Contribute to the continuous improvement of processes and the customer experience.

Requirements

What you’ll need

Bachelor's degree (completed).
Experience in team management.
Analytical profile, with the ability to interpret indicators and support decision-making.
Excellent interpersonal and communication skills.
Experience in customer service environments.
Experience in post-sales operations.
Ability to work autonomously, influence others, and demonstrate business acumen.

Benefits

Comp & perks

Profit sharing.
Food allowance (Vale Alimentação).
Meal voucher (Vale Refeição).
Private health insurance.
Dental insurance.
Gympass.
Private pension plan.
Transportation voucher.
Allya.
Unlimited access to courses through our Localiza University.
Internal training and development programs.
Discounts on vehicle purchases and rentals.