LoanCare

Product Analyst

• Collaborate with stakeholders across business units to collect input from multiple channels and translate into clear and actionable requirements.
• Break down complex or high-level features and epics into smaller, detailed user stories that are easily understood and executable by development and QA teams.
• Act as a liaison between product, development, and testing teams to ensure timely delivery of enhancements and bug fixes.
• Conduct interviews, workshops, and feedback sessions with internal users to understand pain points, enhancement requests, and evolving business needs.
• Partner with scrum master to define project scope, timelines, and resource needs.

Operations

• The Process Improvement Analyst (PIA) will partner with operations management and subject matter experts (SME) to gain an understanding of current operational processes as well as the industry, state, and federal requirements.
• The PIA recommends policy and procedural changes, and develops measurement criteria and project plans.
• Collaborates with operations management to evaluate current methods and develop strategies to implement changes, design optimal processes, and recommend best practice and/or customized solutions to improve overall efficiency, productivity, quality, and compliance.
• Will also coordinate onboarding of new clients and participate in client SLA monitoring and any associated process improvement implementations.
• May also be involved in project data analysis needs both in the sales pursuit and in the program execution phases.
• Will lead efforts to evaluate offshore opportunities for process efficiencies.
• Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives.
• Makes recommendations to management that identify methods, procedures, and technologies that enhance and/or streamline operational processes.
• Assists in development of business policies.
• Conducts business operations related studies for management.
• Manages projects and coordinates the implementation of process change rollouts.
• Oversees the technical and nontechnical implementation of new processes.
• Participates in the implementation of automated tools and technologies to create business process efficiencies.
• Works with operations teams to ensure proper control plans are deployed as a result of business and regulatory changes.
• Creates and maintains project plans that track the completion and delivery of all milestones.
• Compiles and tracks financial and resource budgets for each project, to include tracking work efforts and escalating financial risk to the business.
• Collaborates with operations and SME to determine and document as-in processes throughout the organization.
• Develops process map workflows, requirements, and work content documentation.
• Analyze client need(s) and recommend business solution(s) to process challenges.
• Promote positive and productive reaction to ongoing business changes.
• Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy.
• Provide clear and concise communication and reporting to clients, project teams and stakeholders.
• All other duties as assigned.

Process Improvement Analyst

Financial Planning and Analysis

• Analyze and report departmental budget and forecast variances, recommending corrective actions as necessary.
• Analyze key vendor expenditures to identify cost-saving opportunities.
• Lead reporting, analysis, and forecasting for designated organizational expense categories.
• Monitor and report capital expenditure, supporting ROI analysis as needed.
• Prepare and delivery monthly performance reports for operational teams, communicating results to Senior Leadership.
• Analyze headcount-related expenses with a focus on volume, rate and mix drivers.
• Utilize SQL and other database tools to data mine and link datasets to key financial metrics.
• Provide process improvement suggestions to business leadership.
• Develop predictive models and forecast inputs for month, quarterly and annual projections.
• All other duties as assigned.

Financial Analyst

• Responsible for leading finance function for LoanCare and its affiliate.
• Directly supervise a team of senior-level reports including finance, and other functions as assigned
• Provide management direction and standards for finance organization in accordance with company/parent policies, functional standards, U.S. GAAP and regulatory standards, and assigned objectives
• Ensure the accurate and timely preparation of required periodic comprehensive analytical reporting
• Define and maintain the appropriate finance organizations consistent with approved budgets, required roles, assignments of responsibility, and staffing with appropriate levels of expertise, to ensure the smooth and successful operation of the finance functions
• Oversee the company’s annual budget and forecasting processes (monthly, semi-annual, annual)
• Analyze new investment opportunities, including strategic investments, software/system development or acquisition
• Work with to drive operational improvement, increase efficiency, and optimize financial performance
• Team building responsibilities include general hiring and training employees, assigning and directing work, appraising performance, and organizational planning throughout the accounting and controllership functions
• Involvement in various multi-disciplinary teams and/or projects to support the business, including operational planning, strategy, new product evaluation, servicing asset management, pricing, sales and FP&A, and other roles/duties as assigned
• All other duties as assigned

Product Analyst

Process Improvement Analyst

Financial Analyst

Senior Vice President, Finance