Underwriting Team Lead

LoanCare

Underwriting Support Specialist managing loss mitigation and ensuring quality control in mortgage servicing. Collaborating with clients and internal teams to maximize outcomes for homeowners.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $22 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Loss Mitigation processes, including proficiency in agency guidelines and the ability to effectively manage communications with various stakeholders. Capable of training new hires and conducting quality control audits while maintaining a focus on results in a fast-paced environment.

Highest-signal resume keywords

Loss Mitigation ProficiencyCollections ExperienceMS Office ProficiencyLPS/MSP ExperienceAgency Guidelines Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loss Mitigation Workout TypesQuality Control AuditsFile ReviewTraining and UnderwritingMulti-tasking

Soft Skills

Professional CommunicationTeam CollaborationAdaptabilityIndependence

Tools & Technologies

MS Office WindowsMS WordMS ExcelMS Outlook

Industry Keywords

Mortgage BankingMortgage ServicingReal EstateFHA GuidelinesVA GuidelinesFNMA GuidelinesFHLMC Guidelines

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Attend and participate in all team meetings
Perform Quality Control audits on each staff member monthly
Monitor the loss mitigation pipeline and identify any gaps in our review
Review foreclosure sale date report and ensure all files with FC sale dates are addressed
Ensure daily reports are pulled and available to management
Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt
Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
Assist with new hire training, including audit of all files during initial training period
Able to train and underwrite to all investor guidelines
Able to react to change productively and handle other essential tasks as assigned
All other duties as assigned.

Requirements

What you’ll need

High School Diploma or equivalent required.
3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines
Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
LPS/MSP experience
Ability to work independently in a fast-paced environment as well as part of a team and focus on results
Ability to multi-task
Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client

Benefits

Comp & perks

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.