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Claims Support Specialist
LoanCareClaims Support Specialist responsible for preparing claim filings and supporting audits at LoanCare. Collaborating with clients and internal teams to maximize outcomes for homeowners.
About the role
Key responsibilities & impact- Prepare claim filing for all agencies on acquired or sold properties.
- Complete monthly process control audits and provide results to management.
- Assist with monthly vendor audits and provide results to management.
- Resolve escalations from team members within the Team Lead’s scope of responsibility.
- Assist with training for incoming and existing employees.
- Assist in maintaining department job aids and procedures.
- Review exception report for system data integrity and provide trends to management when applicable.
- Assisting with research and preparing file package for internal and external audits.
- Draft written correspondence to internal lines of business and create good working relationships to ensure quick resolution of escalated tasks.
- All other duties as assigned.
Requirements
What you’ll need- High School Diploma or equivalent required.
- 5+ years of experience in default mortgage servicing and/or mortgage insurance claims and/or the legal field.
- Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing.
- Strong knowledge of foreclosure processes and guidelines.
- LPS-MSP (Mortgage Servicing Platform) experience.
- Ability to manage time and priorities.
- Ability to make sound decisions and resolve issues.
- Ability to work independently and effectively meet deadlines.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to use Microsoft Office applications, specifically, Excel and Word.
- Ability to maintain strict confidentiality.
Benefits
Comp & perks- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k) and employee stock purchase plans
- Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Discounts on gym memberships, pet insurance, and employee purchasing programs
- Tuition reimbursement program that supports your continued education and professional growth.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims FilingProcess Control AuditsVendor AuditsData Integrity ReviewResearch and File Preparation
Soft Skills
Time ManagementDecision MakingEffective CommunicationProblem ResolutionTraining Assistance