Escrow Manager

LoanCare

Escrow Manager leading escrow operations including staff management at LoanCare. Responsible for vendor oversight and regulatory compliance in mortgage servicing.

Posted 6/4/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorLead💰 $64,800 - $121,500 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s).
Oversee vendor(s), which include monitoring scorecards, performance, and conducting quality control audits.
Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements.
Oversee assigned divisions of Escrow’s workflow to ensure adherence with service level requirements.
Establish goals, specific to each division, and monitor progress.
Identify training needs, develop and facilitate training sessions.
Manage and assist in escalation resolution for client and customer requests, including root cause analysis.
Develop and implement improvements that drive quality, efficiency and profitability.
Maintain a working knowledge of mortgage loan servicing job functions.
Communicate with investors, insurers, vendors, and/or business partners.
Monitor key performance indicators and ensure they are met by specialists and division leadership.
Keep management informed on project progress, policies/procedures, vendor and specialist performance levels.
All other duties as assigned.

Requirements

What you’ll need

High School Diploma or equivalent.
8+ years of escrow servicing experience in mortgage loan servicing.
5+ years of managerial or supervisory experience (preferred escrow mortgage servicing experience).
Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending.
Advanced knowledge of ICE/MSP (f/k/a BKFS) required.
Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Excel, Outlook, Word, PowerPoint, etc.).
Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment.
Ability to compile, analyze, and explain performance data and trends.
Ability to read, interpret, and analyze accounts/records of a complex and detailed nature.
Ability to manage time and priorities wisely.
Ability to grasp concepts quickly, make sound decisions, and resolve issues.
Ability to work in a high-volume and time-sensitive environment.
Ability to work independently and effectively meet deadlines.
Ability to collaborate with peers in a team environment.
Ability to communicate effectively in writing, in person, and by telephone.
Ability to maintain strict confidentiality.

Benefits

Comp & perks

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

escrow servicingmortgage loan servicingstate/federal laws and regulationsICE/MSPSQLPowerBIMicrosoft Officeperformance data analysisquality control auditsroot cause analysis

Soft Skills

coachingmentoringtrainingperformance evaluationtime managementdecision makingproblem resolutioncollaborationcommunicationconfidentiality