Litera

Consultant

• Responsible for the successful implementation of our legal practice management software (PMS) to customers
• Acts as subject matter expert on the financial operations of a legal services business
• Oversees PMS migrations and provides signoff/approval prior to go live
• Advises the Support team in relation to legal finance issues as appropriate
• Engages with new and existing customers to maximize usage and value of our legal practice management software

PMS Consultant

Attorney

• Work with product/engineering/design teams to set vision for new legal tech products
• Map out lawyer’s current workflow
• Test Generative AI for product enhancement
• Create prompts for accurate information extraction from documents
• Develop new smart fields and data points for documents relating to securities and/or financing transactions
• Maintain understanding of legal domain developments and identify new opportunities

Junior Associate, Legal Knowledge Engineering

DevOps Engineer

• Own SaaS application reliability and architecture
• Solve complex systems issues
• Support and escalated customer-facing issues
• Participate in a 24/7 on-call rotation
• Lead root cause analysis and remediation efforts
• Automate workflows to improve efficiency
• Build and maintain dashboards for real-time monitoring
• Drive reliability improvements across cloud infrastructure
• Enforce security and compliance standards
• Coordinate cross-team incident resolution
• Manage disaster recovery and operational playbooks
• Mentor engineers and foster technical excellence
• Be a reliable, collaborative presence on the team

Site Reliability Engineer

• Own SaaS application reliability and architecture
• Solve complex systems issues
• Support and escalate customer-facing issues
• Participate in a 24/7 on-call rotation
• Lead root cause analysis and remediation efforts
• Automate workflows to improve efficiency
• Build and maintain dashboards for real-time monitoring
• Drive reliability improvements across cloud infrastructure
• Enforce security and compliance standards
• Coordinate cross-team incident resolution
• Manage disaster recovery and operational playbooks
• Mentor engineers and foster technical excellence
• Be a reliable, collaborative presence on the team

Controller

• Oversee preparation and analyze monthly, quarterly, and annual consolidated financial statements.
• Ensure that reports, filings, and documentation comply with Company’s regulations, professional standards and requirements
• Advise management of trends and changes in reporting requirements
• Participate in general ledger maintenance and monthly/quarterly balance sheet reconciliations for assigned accounts and segments
• Develop and maintain accounting policies and procedures
• Identify system needs, gaps and necessary changes, and drive those changes to completion
• Prepare reports, analysis and recommendations for budgets, forecasts, financial plans, and audits
• Plan, organize and coordinate the year-end close process with internal stakeholders and external auditors
• Oversee team of accountants providing leadership, coaching, and knowledge transfer to the team.
• Participate in ad-hoc projects, requests and initiatives
• Directly support the Company’s consolidation and intercompany efforts
• Participate in accounting for complex areas including business combinations, revenue recognition, valuation of goodwill, and the related technical accounting documentation
• Identify and drive improvements and efficiencies in process and systems
• A passion for developing people, and an attitude of continuous development

Assistant Controller

Digital Marketing

• Lead the modernization and strategy and execution for Litera.com
• Manage our team of web developers, and digital marketers
• Oversee website architecture leveraging Drupal CMS
• Develop and report on key performance metrics to track the impact of tests and initiatives
• Optimize for customer and user journeys
• Drive conversion rate optimization including launching A/B tests and personalization experiments
• Monitor key web traffic, performance, and ROI KPIs and leverage analytics tools
• Drive improvement of the Webstore eCommerce platform

Senior Manager, Web and Digital Marketing

Solutions Engineer

• Engage with assigned customers to build key relationships and partner on product adoption.
• Develop and maintain expertise in designated Litera products to lead trainings, consultations and discovery sessions.
• Advise on prompting techniques to enable customers to maximize value from GenAI features.
• Create and execute account-specific plans to drive end-user engagement, grow usage and build positive customer sentiment.
• Monitor usage data and customer feedback to identify white space for growth, spot key trends, and provide recommendations for further engagement.
• Establish champions and advocates to facilitate case study and testimonial initiatives.
• Influence product roadmaps by articulating customer feedback and target use cases.
• Onboard new customers through role-based enablement and support product owners with roll-out planning.

Solutions Consultant, Legal Experience Preferred

• Engage with assigned customers to build key relationships and partner on product adoption
• Create and execute account-specific plans to drive end-user engagement
• Develop and maintain expertise in designated Litera products to lead trainings
• Advise on prompting techniques to enable customers to maximize value
• Monitor usage data and customer feedback to identify white space for growth

Solutions Consultant

Analyst

• Actively automate data workflows using Power Platform tools (particularly Power Automate) to integrate various systems (ERP, CRM, Warehouse) eliminating manual processes.
• Establish governance policies and maintain thorough technical documentation (for ETL processes, sources, and definitions).
• Lead development and integration of business-critical applications using Microsoft Power Platform.
• Design data models, workflows, and integrations with external systems using APIs and custom connectors.
• Build and manage Power Automate flows to automate data movement, transformation, and notifications across systems.
• Connect and orchestrate data pipelines between on-premises SQL databases and cloud services using Azure Data Factory (ADF) and Power Automate connectors.
• Validate and monitor automated processes to ensure accuracy and reliability.
• Deliver test migrations and integrations, manage issue logs and lead issue review meetings with internal and external stakeholders.
• Support go-live activities by ensuring data readiness, flow reliability, and access control.

Data Service Analyst

Implementation Specialist

• Lead and deliver standard onboarding and implementation projects end-to-end
• Execute technical tasks including configuration, deployment, validation, and optimisation
• Work directly with customers during implementation phases, including leading technical discussions where appropriate
• Follow established designs and contribute to implementation planning
• Identify risks, dependencies, and technical considerations during delivery
• Collaborate with senior team members on complex or non-standard architectures
• Translate high-level designs into actionable implementation steps
• Build effective working relationships with customers during delivery
• Communicate technical concepts clearly to both technical and non-technical stakeholders
• Produce and maintain high-quality technical documentation, including implementation guides and configuration records
• Troubleshoot and resolve technical issues during onboarding and delivery

Technical Implementation Engineer

Support Engineer

• Deliver end-to-end case management: intake, troubleshooting, resolution, and closure with proactive updates and SLA adherence.
• Develop and document clear technical action plans (3Ws: Who, What, When) for complex customer issues.
• Troubleshoot product installation, performance, configuration, and integration issues.
• Reproduce customer-reported issues using lab environments to isolate root cause and validate fixes.
• Perform real-time support sessions via phone, screen share, or chat to analyze and remediate customer systems.
• Collect logs and technical diagnostics; analyze and summarize key findings.
• Escalate product issues, defects, or platform risks to Technical Services, Engineering, or Account Teams as appropriate.
• Manage and maintain personal case queues, including ticket hygiene and suspended queue cases.

Technical Support Engineer

Operations

• Fine-tune pre-trained models for specific use cases
• Curate and prepare datasets for training
• Manage training infrastructure, resources, and computational environments
• Implement optimization techniques to improve model performance
• Develop and manage APIs for model serving
• Scale infrastructure to handle varying demand loads
• Build and maintain the GenAI middleware/sidecar layer
• Integrate LLMs with existing systems and data sources
• Track performance metrics including latency and throughput
• Monitor quality metrics such as hallucination rates and accuracy
• Optimize costs associated with model inference and training
• Create and maintain dashboards for real-time performance insights
• Create and maintain golden datasets for benchmark testing
• Implement statistical validation methods for model outputs
• Set up similarity matching criteria for response evaluation
• Develop confidence score thresholds for production systems
• Design and implement user feedback collection systems
• Establish continuous improvement processes
• Create A/B testing frameworks for model and feature evaluation
• Conduct trace analysis to identify areas for performance optimization
• Implement content moderation systems
• Detect and mitigate bias in model outputs
• Ensure regulatory compliance in AI systems
• Develop output validation frameworks
• Version and store prompts systematically
• Create and maintain prompt templates
• Set up playground environments for prompt testing
• Abstract prompts from application code for better maintainability

LLM Ops Engineer

Growth Marketing

• Partner with the product marketing and content teams to design and execute demand generation programs to create compelling demand gen content and offerings mapped to buyer personas, pain points, and buying cycles
• Work closely with Sales Leaders to develop and support whitespace and product focused ABM programs plans to help Litera drive incremental pipeline and bookings
• Forecast, analyze, and evaluate the effectiveness of all demand generation and awareness activities; report on program activities, including cost per lead, cost per response, trends, conversion to opportunity rates, contribution to sales pipeline, ROI, etc.
• For all programs, work with content marketing to initiate landing page creation, email copy, and automated workflows to support the execution of digital programs
• Manage and execute global virtual events, webinars, multi-touch emails, 3rd party sponsorships, etc.
• Work closely with Business Development Representative (BDR) team and Customer Success Managers (CSMA) to improve MEL, MQL, and SQL conversion rates and lead handling processes

Growth Marketing Manager

Marketing Operations

• Own the marketing technology stack and work to continuously improve existing integrations and workflows between systems.
• Oversee the execution and QA of marketing campaigns, workflows, nurture programs, and automation and suggest improvements based on industry best practices.
• Build and maintain dashboards for pipeline, attribution, campaign ROI, and performance analytics.
• Develop scalable processes for execution, QA, compliance, and reporting.
• Collaborate closely with Demand Generation, Sales, Product Marketing, and Revenue Operations.

Senior Manager, Marketing Operations

• Automate data workflows using Power Platform tools (particularly Power Automate)
• Integrate various systems (ERP, CRM, Warehouse) eliminating manual processes
• Establish governance policies and maintain thorough technical documentation (for ETL processes, sources, and definitions)
• Lead development and integration of business-critical applications using Microsoft Power Platform
• Design data models, workflows, and integrations with external systems using APIs and custom connectors
• Build and manage Power Automate flows to automate data movement, transformation, and notifications across systems
• Connect and orchestrate data pipelines between on-premises SQL databases and cloud services using Azure Data Factory (ADF) and Power Automate connectors
• Validate and monitor automated processes to ensure accuracy and reliability
• Deliver test migrations and integrations, manage issue logs and lead issue review meetings with internal and external stakeholders
• Support go-live activities by ensuring data readiness, flow reliability, and access control.