Lincoln Financial

Implementation Specialist

• Develop, maintain, & execute more complex client relationship payroll implementations and conversions which ensure that the clients' overall service needs are satisfied & achieve the business, profitability & retention objectives.
• Collaborate with external customers and internal teams to develop strong payroll implementation and conversion plans through proactive and reactive customer interactions.
• Build, enhance & maintain relationships with payroll contacts at client organizations, ensuring clients’ overall service needs are satisfied.
• Develop and strengthen relationships with internal/external stakeholders through both proactive and responsive customer contacts to maintain and develop preferred status.
• Serve as a resource to team members and applicable internal/external stakeholders on more complex projects related to new business implementation and conversions.
• Maintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• Identify and recommend process improvements that significantly reduce workloads or improve quality.
• Champion and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.

Payroll Implementation Consultant

Security Operations

• Monitor and defend network perimeter interfaces against malicious traffic.
• Analyze inbound and outbound network traffic for anomalies and threats.
• Perform real-time security event analysis using SIEM and other advanced security tools.
• Correlate and triage security alerts and indicators generated by monitoring systems.
• Investigate and respond to suspected phishing emails and related incidents.
• Manage and resolve cybersecurity-related requests received via phone, email, or internal ticketing systems promptly and accurately.
• Execute routine assignments and projects while applying deep knowledge of security operations.
• Identify and recommend process improvements to enhance efficiency and quality within the SOC.
• Ensure availability and proper functioning of security technologies, including IDS/IPS, Web Application Firewalls, DLP, syslog servers, and vulnerability scanners.
• Stay current on emerging cybersecurity trends and technologies; assess their impact and collaborate with leadership to integrate improvements into security operations.
• Support organizational and departmental initiatives by promoting best practices and contributing to change management efforts.

IT Security Operations Center Specialist

Account Manager

• Focus on retention of our existing clients by maintaining client satisfaction
• Collaborating with internal and external partners to establish and implement balanced resolutions to challenges
• Exploring, participating in and leading organizational and client projects and initiatives
• Educating clients and implementing solutions for the benefit of clients and their retirement plans, as well as Lincoln
• Implementing process improvements and efficiencies

Account Manager – Retirement

• Maintain knowledge on current and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in current and future solutions
• Partner with your customers and the business to retain customers while adding additional lines of coverage to support the needs of their employees to effectively support growth in all segments of our product/service offerings
• Develop and maintain an understanding of LFG's products, services and operational structure to enhance ability to identify and target sales growth opportunities
• Provide education, information, training & advice on Lincoln’s products & services (including sales support tools, marketing ideas, etc.) to assigned customers ranging from Advisors, Registered Representatives, Brokers and/or Plan Sponsor/Participants
• Build and maintain business relationships through effective communication via email, phone and in person with internal/external stakeholders in a customer centric and professional demeanor
• Work through customer issues independently while collaborating with internal stakeholders to resolve issues in a timely manner
• Identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality

Senior Account Manager, Group Benefits – West Region

Security Engineer

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Meets or exceeds departmental quality and service standards.
• Works overtime as needed.
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
• Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
• Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services.
• Reviews and interprets disability insurance policies with specific attention to provisions related to other income and/or offsets.
• Contacts and educates claimants eligible for SSDI benefits.
• Explains both the differences and coordination between the disability policy/benefits and the SSA's benefits/adjudication.
• Provides initial guidance and continues on-going communication with claimants regarding their SS responsibilities and follow-up items until a final determination is made.
• Accurately posts SS offsets in applicable system(s).
• Develops and maintains working relationships with SSDI vendors and/or claimant attorneys.
• Works closely with internal benefits/claims teams; regularly providing information and updates regarding Social Security eligibility and determinations.
• Recognizes issues and raises concerns to management, with recommendations for improvement.
• Takes initiative to investigate issues and identify root causes; recommends solutions to improve operational effectiveness.
• Maintains and updates knowledge of SSDI guidelines and departmental policies & procedures.

Social Security Claims Specialist

Account Executive

• You will maintain knowledge on current and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in current and future solutions.
• You will partner with your customers and the business to retain customers while adding additional lines of coverage to support the needs of their employees to effectively support growth in all segments of our product/service offerings.
• You will develop and maintain an understanding of LFG's products, services and operational structure to enhance ability to identify and target sales growth opportunities.
• You will provide education, information, training & advice on Lincoln’s products & services (including sales support tools, marketing ideas, etc.) to assigned customers ranging from Advisors, Registered Representatives, Brokers and/or Plan Sponsor/Participants.
• You will build and maintain business relationships through effective communication via email, phone and in person with internal/external stakeholders in a customer centric and professional demeanor.
• You will work through customer issues independently while collaborating with internal stakeholders to resolve issues in a timely manner.
• You will identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality.

Payroll Implementation Consultant

IT Security Operations Center Specialist

Account Manager – Retirement

Senior Account Manager, Group Benefits – West Region

Social Security Claims Specialist

Senior Account Director, Account Management – West Region