Recertification Claims Specialist

Lincoln Financial

LTD Claims Specialist at Lincoln Financial, responsible for reviewing long-term disability claims. Communicating with various stakeholders and providing exceptional customer service.

Posted 6/25/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $55,700 - $100,200 per yearWebsite

About the role

Key responsibilities & impact

Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Long Term Disability Claims and state and federal benefits when applicable.
Collaborating with fellow case managers, nurse case managers, vocational case managers, and consulting physicians to make appropriate, ethical, and timely claim determinations.
Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning throughout the life of the claim.
Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.

Requirements

What you’ll need

High School diploma or GED or minimum Associate degree in lieu of required experience.
3-5 years of long term disability claims experience directly aligned to the specific responsibilities for this role.
Strong written and verbal communication skills.
Excellent organization skills with the ability to multi-task.
Thrive in a constantly changing environment and adapt with confidence and awareness.
Experience with disability and/or absence management.

Benefits

Comp & perks

Annual Incentive Program which is discretionary and based on the performance of the company, business unit, and individual.
Long-term incentives.
Sales incentives.
Lincoln’s standard benefits package.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communication skillsstrong verbal communication skillsexcellent organization skillsmulti-taskingadaptabilitycustomer serviceproactive recognition of customer needs

Certifications

High School diplomaGEDAssociate degree