Lifepoint Health®

Manager

• Monitors business office performance across facilities and provides coaching when operational standards are not met.
• Assists the Director of Revenue Cycle in daily communication with facilities, addressing questions related to patient accounts and business processes.
• Partners with the Central Business Office to ensure the accuracy of data required for billing and collections.
• Communicates process updates, implements policy and procedure revisions, identifies opportunities for improvement.
• Leads onboarding, training, and competency validation for business office staff across all facilities.
• Oversees full business office setup for new hospitals, including systems access, file structure, forms, and payment processing tools.
• Ensures accurate and consistent capture, posting, and reconciliation of all financial activity across assigned facilities.
• Provides coaching and performance improvement support to underperforming business offices, including onsite intervention when needed.
• Collaborates with assessment and utilization review teams to ensure timely and accurate completion of pre‑certifications, re‑certifications, and appeals.
• Monitors facility performance in upfront and cash collections and trains staff to enhance patient financial communication and collection outcomes.
• Supports the Director of Revenue Cycle with daily facility communications and guidance on patient account and business process issues.
• Partners with the Central Business Office to ensure accuracy and integrity of billing, collections, and revenue cycle data.
• Communicates process updates, policy changes, and procedural enhancements to all business offices and ensures compliance.
• Identifies opportunities to streamline workflows and improve operational efficiency within functions.
• Travels to facilities to train newly hired staff and provide temporary coverage for business office roles when necessary.
• Serves as a liaison between facility business offices, the Central Business Office, and the Director of Revenue Cycle to support coordinated operations and problem resolution.

Division Manager, Business Office

Call Center Representative

• Support scheduling for primary care practices.
• Answer inbound patient scheduling calls and address concerns satisfactorily.
• Communicate with patients to schedule, re-schedule and/or cancel appointments accurately.
• Collect and perform data entry of patient demographic and insurance information.
• Use professional communication etiquette to assist patients.
• Build a safe and trustworthy environment with scripted and non-scripted communication methods.
• De-escalate situations with dissatisfied customers and escalate problems to management.
• Utilize several software systems using dual monitors.
• Maintain documentation accuracy and confidentiality.
• Assist with other projects as assigned.

Hospital Call Center Scheduler

• Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
• Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collects and performs data entry of all required patient demographic and insurance information.
• Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.
• Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems.
• Maintain accurate and up to date information in the documentation system.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Provide exceptional customer service to all clients.
• Escalate any problems that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.

Call Center Scheduler

Systems Engineer

• Architect, deploy, and manage enterprise Citrix environments, including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, StoreFront, Workspace Environment Management (WEM), and Citrix ADC (NetScaler).
• Design, configure, and maintain Omnissa Horizon (formerly VMware Horizon) environments, including Connection Servers, Unified Access Gateway (UAG), App Volumes, and Dynamic Environment Manager (DEM).
• Develop and maintain application delivery strategies that ensure high availability, scalability, and security across multiple datacenters and cloud environments.
• Publish and manage applications and desktops for both clinical and administrative users, optimizing performance and compatibility.
• Integrate and support electronic health record (EHR) systems (e.g., Epic, Cerner, Meditech) and other healthcare applications within Citrix and Omnissa environments.
• Collaborate with security and compliance teams to maintain alignment with HIPAA, HITRUST, and internal audit standards.
• Monitor and analyze system performance using Citrix Director, Citrix Analytics, Horizon Console, and third-party tools such as ControlUp, Goliath, or eG Innovations.
• Automate provisioning, maintenance, and reporting using PowerShell and other scripting frameworks.
• Plan and execute upgrades, migrations, and modernization projects, including cloud or hybrid transitions.
• Document infrastructure designs, procedures, and recovery plans to support operational excellence and business continuity.
• Provide Tier 3 support and technical leadership for incident resolution, root cause analysis, problem ownership, and knowledge transfer to junior staff.
• Mentor and guide junior engineers and technical support personnel on best practices and emerging technologies in virtual delivery.

Senior System Engineer

Director

• Supervise the work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing productivity.
• Supervises all aspects of coding and stays current in all assigned Inpatient Rehab Facility (IRF) coding stats and trending.
• Develops and monitors procedures for coding to help ensure accuracy and efficiency in coding program.
• Stays current on all pertinent coding rules.
• Assists the HIM department to optimize the efficient and effective handling of patient records and related documents. Plans and develops systems which meet various agency standards as well as company policies and procedures.
• Oversees procedures to meet legal and accreditation regulations regarding content and process of medical records and release of information. Manages continuous quality improvement of the handling of patient information and ensures confidentiality and integrity of patient records.
• Maintains appropriate medical records and statistics for prospective payment systems to ensure compliance with TJC, CMS and other applicable regulations.
• Serves as a HIPAA resource to rehab hospitals.
• Participates in improvement and enhancement of EMR through company projects.
• Analyzes patient data for reimbursement, facility planning, quality of patient care, risk management, utilization management and research.
• Educates, trains and mentors staff.
• Performs other duties as assigned.
• Adheres to dress code; appearance is neat and clean.
• Is knowledgeable of medical terminology and coding.
• Maintains regulatory requirements, including all state, federal, CIHQ and Joint Commission regulations.
• Always maintains and ensures patient confidentiality.
• Reports to work on time and as scheduled.
• Wears identification while onsite at IRFs.
• Attends departmental in-services and completes annual competencies and education requirements.
• Works at maintaining good rapport and a cooperative working relationship with physicians, HIM departments and other leaders and staff.
• Represents the organization in a positive and professional manner.

Area Director – Health Information Management

• Responsible for coding operations and medical record documentation improvement operations, ensuring timeliness, accuracy, completeness, consistency, compliance, and standards fulfillment.
• Contributes to the development of strategic direction.
• Coaches and provides overall guidance to the quality team to resolve internal and external issues.
• Monitors performance according to productivity and quality standards.
• Manages and motivates quality improvement operations.
• Assists in the development and management of strategy, specific goals, objectives, budgets, and performance standards for the department.
• Proactively manages significant issues in the quality processes, and status of projects, barriers, and successes.
• Identifies and implements process improvements to lower costs and improve services for stakeholders.
• Stays abreast of regulatory requirements and company compliance policies.
• Monitors overall trends and communicates to others as necessary.
• Provides leadership to quality management team regarding monthly trending analysis of performance.
• Oversees quality review personnel, providing recommendations of hiring, promotion, salary adjustments and personnel action where appropriate.
• Responsible for ensuring employee work schedules meet the requirements.
• Reviews all official data quality standards, coding guidelines, company policies and procedures to assure coding knowledge remains current.
• Ensures all Federal, State, and Local laws pertaining to patient privacy are adhered to.
• Practices and adheres to the 'Code of Conduct' and 'Mission and Value Statement.'

Director, Quality Centralized Coding

Medical Billing and Coding

• Works remotely to code IRF records using current ICD coding version and within timeframe set by supervisor.
• Maintains coding schedule as assigned by the Area Director.
• Works closely with the PPS Coordinator/Outcomes Manager in assigning the Impairment Code for all admissions as well as other newly diagnosed conditions.
• Serves as back-up for the hospital to transmit IRF PAIs in a timely manner for all Medicare inpatients.
• Maintains confidentiality of all patient care information to ensure patient rights are protected.
• Participates in continuing education classes and training programs.
• Completes annual health, safety and education requirements. Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff calls.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Works within the mission, vision, ethics and goals of the organization.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation’s skills to physicians, hospital employees and any other individuals with whom they may come in contact.
• Consistently follows organizational and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
• Conduct job responsibilities in accordance with HIPAA privacy laws, follows organizational policies in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to supervisor.
• Conducts job responsibilities in accordance with standards set forth in LifePoint’s Code of Conduct, LifePoint policy and procedures, applicable federal and state laws, and applicable standards.
• Able to communicate effectively in English, both verbally and in writing.
• Advanced computer knowledge.
• Knowledge of basic office equipment.
• Appropriate telephone communication skills.

Inpatient Rehabilitation Coding Specialist – IRF

Operations

• Facilitate customer security administration and access for employees, vendors, contractors, and external users
• Evaluate and analyze user access control processes
• Manage day to day operations for identity infrastructure tools
• Provide after-hours support as part of team on-call rotation
• Collaborate with other technical teams

Analyst, Identity Operations

• Monitoring and managing operations associate targets to assure timely and accurate billing and follow up that meet or exceed agreed upon SLA’s for assigned clients.
• Design in coordination with leadership, distribute, train and monitor the workflows for team members.
• Support and develop staff to ensure client and company expectations are being met.
• Assist with the onboarding and training process, provide on-going feedback to leadership specific to employee performance and assist with employee retention.
• Monitor work quality and maintain regular audit processes for internal employees.
• Respond to billing coordinators on any process related queries and manage all first level escalations while acting as the initial point of contact.
• Participate on client meetings/calls for all assigned clients.
• Provide management with updates on the biggest workflow trends and issues for their assigned clients and share the resolution plan.
• Serve as a front line back up to ensure work processes continue to flow when assigned staff are out of the office.
• Responsible for completion of client specific projects assigned by leadership.
• Ensure completion of all internal logs, vendor logs, and research complex issues to resolution.
• Lead, support, develop, and assist in retaining high-performance, passionate company employees, developing and implementing training programs to increase staff productivity where appropriate.
• Research and resolution of trends or client issues as assigned.

Team Lead, Operations

Engineer

• Support and maintain enterprise data center infrastructure, including hypervisor technologies (VMware, Nutanix, etc.), server compute, storage, and backup platforms.
• Perform day-to-day operational tasks such as server and virtual machine provisioning, configuration, patching, upgrades, event log troubleshooting, and decommissioning.
• Monitor infrastructure health, performance, and capacity using enterprise monitoring tools; respond to alerts and incidents as assigned.
• Triage and resolve infrastructure-related incidents across virtualization, compute, storage, and backup environments, escalating as appropriate.
• Execute approved infrastructure changes in accordance with change management processes and maintenance schedules.
• Assist with backup, restore, and disaster recovery activities, including routine testing and validation.
• Collaborate with application, network, security, and facilities teams to support resolution of infrastructure issues.
• Participate in infrastructure projects, platform upgrades, and technology refresh initiatives under the direction of senior engineers or leadership.
• Maintain accurate documentation, runbooks, and configuration records to support operational consistency and compliance.
• Create and manage incidents, service requests, and change records within ServiceNow.
• Adhere to security, compliance, and healthcare regulatory requirements, including HIPAA.
• Participate in training and skill development to maintain proficiency with infrastructure platforms and tools.

Engineer, System

Financial Planning and Analysis

• Collaborate with other Hospital Support Center (HSC) departments to align Patient Access departmental initiatives and company goals for all LPH facilities (i.e. upfront collections, denials, etc).
• Develop, maintain, communicate, deploy, and ensure execution of Patient Access standard policies and procedures where necessary to ensure compliance and drive standardization system wide, seeking proper input and approvals from key internal stakeholders prior to deployment.
• Coordinate with LPH facility Patient Access departments to develop, maintain, and oversee consistent, front-end focused revenue cycle feedback loops.
• Acts as a change agent to foster proactive communication and issue management between LPH facilities and HSC operational areas.
• Articulates the vision and strategy of the LPH Patient Access function as it relates to furthering the organizational mission, vision, and values to HSC leadership.
• Assist all LifePoint hospitals about facilitating improvement in the quality, completeness, and accuracy of patient access functions and regulatory compliance matters.
• Collaborate with HSC, facility, and clinical leadership to identify trends in capacity issues that create barriers to patient flow and lead change initiatives to mitigate these issues.
• Responsible for the overall Patient Access outcomes of patient satisfaction, standardized processes, up front revenue and other revenue and expense targets and initiatives.
• Responsible for enhancing both the patient and provider experience with Patient Access functions and services.
• Provide support to facility Patient Access leadership to include but not limited to assessing staffing, productivity, and upfront collections challenges.
• Coordinate and collaborate with Patient Access vendor Partners and other key leaders to develop vendor partner and/or facility baseline and ongoing performance measures to ensure ROI and KPIs are met.

Assistant Vice President – Patient Financial Services

Architect

• Event Lead for enterprise‑level incident response for priority events; coordinate with Legal/Privacy/Communications and external partners as needed.
• Perform Tier 3-level ticket intake, triage, investigation, remediation and document corrective actions in corporate ticketing systems.
• Deliver correlated and complex cross‑platform detections.
• Lead cyber defense operations across detection, response, and prevention functions.
• Evaluate and integrate AI across detections, hunting, triage, and automation.
• Utilize AI-assisted analysis and automation to improve accuracy and efficiency of investigations.
• Maintain awareness of emerging threats, vulnerabilities, and adversary techniques and translate threat intelligence into operational response tasks.
• Author and conduct cyber defense exercises; measure and improve Mean Time to Detect (MTTD)/Mean Time to Remediate (MTTR), detection coverage, and recovery.
• Define and author tool agnostic, outcome‑driven strategy and roadmaps.
• Drive cyber resiliency engineering (backup/restore assurance, segmentation strategy, recovery SLOs, tabletop design, chaos/resilience testing).
• Support exposure management program: scoping, discovery, prioritization, adversarial validation, mobilization; exposure lifespan and business risk reduction.
• Mentor engineers; set documentation and operational standards.

Architect, Cyber Engineer

Analyst

• Serve as a subject matter expert on compensation strategy and administration for the organization.
• Provide direct support to Lifepoint stakeholders.
• Monitors external competitive compensation practices, trends and benchmarks through independent research and networking, and bringing forward appropriate recommendations and solutions to ensure competitiveness of overall compensation programs.
• Leads and consults on large, complex special projects as required.
• Conduct compensation analyses including market pricing, job leveling, gap analysis, financial estimates, incentive calculations, scorecards, and exception reporting.
• Participate in the design and implementation of compensation structures, premium pay policies, and assessments.
• Educate and partner with human resources colleagues (business partners, talent acquisition, employee and labor relations, HRIS) on compensation programs.
• Partners with leaders and HR Business Partners for job evaluation processes.
• Maintain regular and reliable attendance.
• Access to and/or works with sensitive and/or confidential information.
• Perform other duties as assigned.

Senior Analyst, Compensation

• Lead the design and build of enterprise ambulatory operating solutions that support growth, access, efficiency, and margin sustainability.
• Develop standardized operating models that intentionally solve ~75% of enterprise needs, with structured pathways for local variation.
• Ensure solutions are scalable, repeatable, and designed for rapid national deployment.
• Accelerate the transformation lifecycle from problem definition through design, piloting, and enterprise readiness.
• Establish clear milestones, governance, and decision frameworks to move initiatives forward with speed and accountability.
• Balance speed with rigor to ensure solutions are operationally sound before hand-off.
• Partner with operations, finance, clinical leaders, and strategy to ensure solutions align with enterprise growth, cost, and performance objectives.
• Translate clinical and strategic requirements into executable operating models, workflows, and resource plans.
• Design solutions that enable consistent performance across markets while accommodating legitimate business variability.
• Maintain ultimate accountability for solution readiness, ensuring clarity on scope, success metrics, and deployment requirements.
• Create implementation playbooks, operating standards, and performance measures to support smooth transition to operations teams.
• Partner closely with operational leaders to ensure solutions are fully embedded and sustained post-handoff.

Vice President, Ambulatory Operations Transformation

Administration

• Analyze, negotiate, and complete simple and moderately complex IT-related contracts.
• Analyze operational and financial feasibility, ensure internal/external compliance, and assist Lifepoint Health business leaders in making business decisions.
• Coordinate the preparation of contracts and ensure their accuracy and completeness.
• Review and redline IT-related contracts to eliminate/reduce risk to Lifepoint Health.
• Coordinate financial analysis of IT-related contracts and IT-related business cases.
• Assist Lifepoint Health business leaders with vendor selection through RFP/RFI process.
• Review contract risk with Lifepoint Health business leaders; IT Security; Compliance; Legal; other departments.
• Coordinate with Lifepoint Health accounting and finance teams to ensure proper vendor setup and invoice workflows.
• Ensure accurate and timely entry of information into the Lifepoint Health Contract Management System and adhere to department policies and procedures regarding processing of IT-related contracts.
• Conduct IT vendor and application inventory reviews.
• Lead cross-functional teams to investigate and resolve vendor management issues.
• Identify and lead contract and vendor consolidation opportunities.
• Identify and lead contract cost avoidance/savings opportunities.
• Demonstrate Lifepoint Health’s mission, vision, and values through job performance and interactions with Lifepoint Health coworkers and Lifepoint Health’s business partners.