Lifepoint Health®

Vice President

• Set and execute the region’s operational strategy in partnership with the Division Vice President and executive team.
• Oversee the performance of all IRF hospitals within the division, ensuring the highest standards of quality, efficiency, and patient safety.
• Build and maintain strong relationships with hospital partner leadership and stakeholders.
• Lead large-scale transformation efforts, ensuring successful change management and stakeholder engagement.
• Establish and monitor key performance indicators (KPIs) to track progress, identify opportunities, and drive accountability for results.
• Oversee resource allocation, budgeting, and policy development to support division priorities.
• Mentor and develop high-performing leaders and teams, responsible for the hiring and evaluating of hospital leadership.
• Ensure compliance with all regulatory requirements and organizational policies.
• Serve as a key spokesperson and advocate for the region.

Regional Vice President

People Operations

• Execute subject matter expertise in the People Services Module.
• Triage and manage queue and work with Senior Analyst to ensure ticket resolution.
• Manage the processes for decision making for systems and data reporting.
• Gather, analyze, and present insights and reports to support decision-making for People Services.
• Collect, cleanse, and validate data from various systems.
• Design and develop reports, dashboards, and visualizations to present metrics, trends, and insights to business users.
• Provide data consultation by analyzing data to identify patterns, trends, and correlations, and provide actionable recommendations.
• Recommend opportunities to streamline reporting processes, automate data collection and analysis, and enhance data visualization techniques to improve efficiency and effectiveness.
• Perform requirements gathering, development, documentation, maintenance, and training for reporting and analytics in Oracle Fusion Cloud.
• Conduct testing to ensure accurate and reliable People Services reporting within Oracle Fusion Cloud.
• Ensure People Services data integrity and accuracy by resolving data quality issues and performing data reconciliation for data consistency across modules and reports.
• Evaluate existing reporting processes to identify opportunities for improvement and automation.
• Provide user support and training on ERP analytics features and functionality, including report generation, data extraction, and analysis.
• Acts as a resource for colleagues with less experience.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Consultant, LBS Technology People Services Reporting

Clinical Operations

• Provides ongoing support and guidance for assigned clinical leaders, clinicians and field leadership for quality and compliance within Federal, State and Local regulatory and Lifepoint requirements related to quality-of-care provision, clinical operations, clinical/medical record documentation integrity, key performance indicators (KPI) oversight and monitoring processes.
• Involved in hiring and supporting the onboarding of all new clinical leadership team members.
• Works collaboratively to plan and implement standards of practice and protocols related to local, state and federal regulations.
• Supports the hospital and division leadership in collaboration with the Divisional Quality/Clinical team.
• Supports the hospitals in reviewing and updating all policies and procedures for local and state compliance.
• Lead the development and consistent oversight of financial tools and resources that provide strategic insight and guidance.
• Implement and manage the standing operating metrics, reports, and dashboards ensuring scalability and alignment to overall strategic priorities: quality and service, growth, operations excellence and talent.
• Supports the development and facilitate implementation of clinical programming, promoting standardization, and best practice.
• Participates and assists with new contract implementations, departmental, division, and company-wide initiatives and system implementations.
• Engages in building and maintaining client relationships with operational leaders.
• Perform other tasks as assigned.

Director, Clinical Operations

Data Analyst

• Analyze internal and benchmark TA data to identify insights and opportunities for process and outcome improvements
• Research and provide data to inform strategic recruitment planning and report on the performance of existing plans
• Procure data and generate reports upon request via ATS and related systems, in partnership with other internal reporting/analytics resources
• Identify and help resolve data integrity issues to enhance confidence in analysis and decisions
• Coordinate TA benchmarking using metrics to measure comparative efficiency, effectiveness, and customer satisfaction
• Develop and maintain key TA performance dashboards and leadership reports
• Translate recruitment knowledge and practices into relevant data/metrics/reports, and vice versa
• Ensure data accuracy and integrity in all reports and dashboards
• Translate complex data into business-relevant insights
• Collaborate with various peer and customer teams (TA teams, People Services, HRIS, HITS, Marketing, etc.) to ensure data consistency, accuracy, and accessibility

Talent Acquisition Performance & Data Analyst

Business Development Rep

• Implements a comprehensive business plan to ensure Census and Mix Forecasts are met and/or exceeded.
• Ensures comprehensive external information is gathered on a continual basis with regard to markets, customers and competitors.
• Will be the managing director over the clinical liaison and admissions teams.
• Must have a strong understanding and ability to work in all business development roles, as needed.
• Develops and manages the marketing department's operating budget.
• Develops, organizes and maintains a data base system for decision support information including identification of community needs; demand forecasting; utilization of programs and services;
• competitive analysis; medical staff utilization trends.
• Serves as a liaison between Financial Services, Information Systems, and Business Development as it relates to internal data gathering and distribution of demand and utilization data.
• Ensures appropriateness of patient selection; assists patients/families in making informed admission decisions.
• Create and implement comprehensive marketing plans and programs annually and on an as needed basis for the facility's long and short term goals.
• Compares research findings on local, regional and national data in order to identify areas for potential cost and quality improvement by product-line and physician practice patterns.
• Establishes planning links with other health care organizations and agencies in order to obtain research information.
• Interfaces directly with managed care providers, key physicians and other program delivery personnel providing expertise in the development and implementation of business plans, situation analysis documents and feasibility studies to evaluate opportunities for new joint or shared program and/or service offering, and new product-line development, product enhancement and product differentiation in the competitive market environment.
• Consistently interfaces with Referral Sources, Case Managers and Managed Care Providers to create to achieve maximum revenue generation for the hospital while maintaining environment of quality care for the patient.
• Maintains a measure and tracking system delivering timely reports and presentations on a regular basis. Provides specific feedback to CEO/COO on performance achieved on a monthly and quarterly basis.

Assistant Vice President – Business Development

Manager

• Oversee development, testing, deployment, and maintenance of Epic Bridges interfaces and HL7/FHIR-based integrations.
• Manage and mentor a team of Epic Bridges analysts, ensuring best practices in interface development.
• Supervise design, configuration, and maintenance of data interfaces for reliable performance.
• Facilitate data exchange between Epic and external applications using HL7, FHIR, and APIs.
• Collaborate with IT and business stakeholders to meet integration and reporting requirements.
• Ensure compliance with data governance, security, and regulatory standards.
• Manage vendor relationships and third-party integrations.
• Drive system upgrades, workflow optimization, and continuous improvement initiatives.
• Maintain documentation, SOPs, and change control processes for supported systems.
• Lead business intelligence efforts, including dashboards, reports, and data extracts within Epic

Manager – Epic Business Intelligence and Integration

Accountant

• Manages the monthly balance sheet account reconciliation process for multiple entities across the organization.
• Reviews account activity, identifies reconciliation variances, and ensures timely resolution.
• Maintains familiarity with account classifications to properly analyze and document reconciliation items.
• Supports quarterly reviews and annual audits by providing documentation and responding to auditor inquiries.
• Collaborates with Site Liaisons, site CFOs, and module owners in the LBS Technical Accounting team to ensure accurate and supported balances.
• Observes and enforces internal controls to safeguard assets and ensure the integrity of financial data.
• Performs account analysis to identify trends, variances, and process improvement opportunities.
• Researches and applies new accounting standards and assists in evaluating their organizational impact.
• Provides training and guidance to junior accounting staff.
• Assists with special projects and other duties as needed to support the HSC Accounting department.
• Maintains regular and reliable attendance and performs other duties as assigned.

Staff Accountant II, LBS Balance Sheet Management

Financial Planning and Analysis

• Lead the development and consistent oversight of financial tools and resources that provide strategic insight and guidance.
• Implement and manage the standard operating metrics, reports, and dashboards ensuring scalability and alignment to overall strategic priorities: quality and service, growth, operations excellence and talent.
• Monitor performance to ensure fiscal responsibilities are fulfilled across the region.
• Interact with and directs the Directors of Finance in the development of long and short- range operations plan which may include service demand analyses, resources availability analyses and cost benefit analyses of proposed capital and staff expansions.
• Lead the development of long and short range operational and capital budgets which are supported by the hospitals’ long and short-range plans and objectives.
• Collaborate with Division Vice President in the development of departmental budgets, and monitors, interprets, and analyzes financial performance in realizing established plans and objectives for the hospitals.
• Identify and report undesirable trends and potential business opportunities and makes recommendations for action and directs the preparation of internal financial reports and assures that the reports reliably reflect the financial position of the hospitals.
• Guide and assist in the preparation of statistical reports, SWB calculations and reconciliations, proforma development, and financial reports.
• Reviews the resources and leads the hiring of staff that are needed to provide all financial operations requirements.
• Conduct contract reviews as needed.
• Lead the oversight of strategic and tactical matters as they relate to budget management, cost analysis, and forecasting.
• Develop tools and systems to provide critical financial and operations information and makes actionable recommendations.
• Train the field and operational teams in raising awareness and knowledge of financial management matters, policies, and processes.
• Regular and reliable attendance.

Assistant Vice President – Finance Operations

Counselor

• The Behavioral Health Phone Counselor will respond to inquiries from callers in a timely, professional and effective manner based on the guidelines of the products that they support.
• Answer inbound customer calls based on department service level goals.
• Communicate with callers and address their concerns in a satisfactory manner.
• Accurately collect and perform data entry of all required caller information, following processes and protocols outlined for the products they support.
• Use professional communication etiquette and listening skills to assist and build rapport with callers.
• Build a safe and trustworthy environment for callers by utilizing both scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied callers offering assistance and support.
• Utilize and maneuver between different software systems.
• Assist with maintaining accurate and up to date information in all documentation systems.
• Meet specified goals and objectives as assigned by management regularly.
• Always maintain confidentiality of account information.
• Provide exceptional customer service to all callers.
• Escalate any problems that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Adhere to the prescribed policies and procedures as outlined in the Work from Home Requirements and Call Center Guidelines.
• Maintain awareness of and actively participate in the Corporate Compliance Programs.
• Assist with other projects as assigned by management.
• Regular and reliable schedule adherence is required.

Phone Counselor, Behavioral Health

Analyst

• Acting as the primary support contact for assigned Epic applications.
• Coordinating all issues that arise in their application area.
• Understanding the choices involved in Epic application configuration.
• Performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with software.
• Investigate end users’ preference while making build decisions.
• Analyzing business operations as they relate to build decisions.
• Prioritizing and implementing requested changes to the system.
• Analyzing new functionality in releases to determine how it should be used.
• Populating databases during the initial system build with assistance from vendor.
• Reviewing proposed new software.
• Coordinating software updates and changes.
• Reviewing and testing each new release.
• Collecting information regarding potential system enhancement needs.
• Preparing details of specifications as needed.
• Analyzing data conversion needs.
• Ensuring that data coming across an interface into an application meets the business need.
• Developing and documenting project team procedures for implementing system changes and other tasks.
• Setting standards for naming and numbering conventions and security classifications and adhering to these standards.
• Serving as a liaison between end users, third parties, and vendor implementation staff.
• Maintaining regular communication with vendor representatives.
• Working with vendor representatives and organization's business community and end users to ensure the system meets the organization's business needs.
• Helping vendor staff to better understand organization's operational needs as they work with our project team and end users to validate workflows, build, and configuration based on vendor’s standard system.
• Establishing change control processes and procedures for the system.
• Maintain proficiency in Epic software via training sessions, NVT, CEE, webinars, seminars, etc.
• Troubleshooting problems and questions from end users.
• Working with report writers to ensure that end users have the needed reports.

Billing Analyst

• Analyze internal and benchmark TA data to identify insights and opportunities for process and outcome improvements.
• Research and provide data to inform strategic recruitment planning and report on the performance of existing plans.
• Procure data and generate reports upon request via ATS and related systems, in partnership with other internal reporting/analytics resources.
• Identify and help resolve data integrity issues to enhance confidence in analysis and decisions.
• Coordinate TA benchmarking using metrics to measure comparative efficiency, effectiveness, and customer satisfaction.
• Develop and maintain key TA performance dashboards and leadership reports.
• Translate recruitment knowledge and practices into relevant data/metrics/reports, and vice versa.
• Ensure data accuracy and integrity in all reports and dashboards.
• Translate complex data into business-relevant insights.
• Collaborate with various peer and customer teams (TA teams, People Services, HRIS, HITS, Marketing, etc.) to ensure data consistency, accuracy, and accessibility.

• Demonstrate working knowledge of the Enterprise Performance Management module.
• Manage complex issues and collaborate with team members to resolve support tickets.
• Design and configure software applications in partnership with technical teams or vendors.
• Collaborate with business stakeholders to understand processes, goals, and challenges.
• Develop and execute test plans to validate functional requirements.
• Provide training and support to end-users on application functionality.
• Work with IT teams to prioritize and implement system enhancements, bug fixes, and upgrades.
• Prepare and maintain documentation including functional specifications, system configurations, user manuals, and training materials.
• Apply job-specific knowledge while expanding understanding of company processes and customers.

Senior Analyst, EPM Application Support

Cadence Analyst

Risk

• Collaborate with behavioral health hospital, practice managers, health support center (HSC) representatives, insurers, attorneys and others to serve as a resource and subject matter expert (SME) for all items related to clinical risk management.
• Consult and collaborate with hospital leaders, risk managers and HSC stakeholders on a broad scope of clinical risk management issues.
• Establish and propose clinical risk management goals and initiatives for risk reduction and any policies and procedures to accompany.
• Review professional and general liability events / claims to identify opportunities to manage risk, prevent loss and refer compliance, legal or other related concerns to subject matter experts.
• Conduct investigations, collaborate with any Medical Staff members, Administrators, Directors, and Staff to measure, assess and improve processes and outcomes to effect improvement.
• Serve as a resource and SME to ensure compliance with regulatory requirements including but not limited to The Joint Commission (TJC), Department of Health (DOH), and The Centers for Medicare & Medicaid Services (CMS).
• Educate leaders and stakeholders within the hospitals and HSC in the essentials of risk management, emerging trends, and identified opportunities and strategies to prevent loss.
• Participate in HSC committees, workgroups and councils to develop resources for LifePoint affiliates that incorporate sound risk management guidance.
• Perform benchmarking and analyze risk management claims data to identify trends, opportunities and understanding of comparative information to communicate with appropriate stakeholders throughout the Company.
• Support and ensure the implementation of Clinical and Risk programs, practices and policies and procedures across the Company.
• Regular and reliable attendance.
• Perform other duties as assigned.

Director, Clinical Risk Management

Billing Specialist

• Coordinate Central Billing Office activities related to ensuring the collection of funds for all billable services so that goals are met in Bad Debts, AR Days and Cash collections
• Submission of electronic and paper claims (qOD), processing Patient Statements (qW), posting of electronic payments (within 72 hrs of receipt) are the main activities within this coordination responsibility
• Verify all claims are submitted timely and accurately
• Demonstrate understanding of CPT, ICD-9, ICD-10, and HCPCS coding for all practice specialties
• Verify and communicate eligibility, benefits, and patient responsibilities for any assigned accounts
• Perform special projects related to billing and collection efforts
• Assist with posting charges, payments, and adjustments to accounts with a high degree of accuracy
• Understanding of federal compliance issues related to billing and collections
• Keep supply expenses at or below those budgeted
• Develop a relationship with third party payers and vendors to ensure cash flow is maximized

Billing Coordinator – Front Office

Support Engineer

• Conduct research on regulatory changes and summarize impact.
• Maintain compliance systems and tools, including those systems utilized for managing report intake, investigation documentation and closure, conflict of interest disclosures and resolutions, policy management systems, and other data and resource repositories.
• Support incident management system users.
• Perform initial intake and monitoring functions for compliance reports.
• Assist with risk assessment, work plan, and report development by gathering, analyzing, and presenting relevant data.
• Monitor regulatory updates by participating in various Listservs, networking groups, and internal systems for receiving, reviewing, routing, and escalating regulatory change notifications.
• Prepare compliance dashboards and draft reports for leadership review.
• Support education and training initiatives by tracking completion and assisting with communications.
• Assist with the planning and tracking of compliance program projects and initiatives, coordinating documentation, performance tracking, and results management.
• Help promote a culture of integrity by supporting awareness of reporting mechanisms and compliance expectations.
• Perform other related duties as assigned.
• Engage in continuous learning and professional development efforts.

Compliance Program Support Analyst

Accounting Manager

• Leads the Projects, Fixed Assets, and Lease Accounting team, overseeing project initiation, accounting, analysis, and reporting needs across all lines of business.
• Develops and maintains business processes, policies, and documentation for Oracle Projects to ensure accuracy and consistency.
• Ensures completeness and accuracy of project, fixed asset, and lease accounting for all sites, divisions, and business lines.
• Partners with facility and division leadership on project initiation, finance vs. operating project determinations, and capital budgeting and forecasting.
• Implements and monitors internal controls to safeguard assets and ensure balance sheet accounts are supported with proper documentation and roll forwards.
• Oversees general ledger, subledger, and journal entry analysis using reporting tools such as OTBI, FDI, and EPM for research and reconciliation.
• Provides guidance and support to team members interacting with facility and operations leadership, offering additional reporting and analysis as needed.
• Identifies and drives process improvement opportunities, leveraging best practices to increase efficiency, standardization, and cost effectiveness.
• Conducts P&L and balance sheet analysis for projects, fixed assets, and leases, providing meaningful commentary and insights.
• Collaborates with LBS Site Liaison, Financial Operations, and Technical Accounting teams to address complex accounting inquiries.
• Supports annual budgeting, forecasting, and other analysis activities as needed.
• Maintains regular and reliable attendance and performs other duties as assigned.

Director, LBS Projects, Fixed Assets, Lease Accounting

Call Center Representative

• Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
• Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collects and performs data entry of all required patient demographic and insurance information.
• Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.
• Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems.
• Maintain accurate and up to date information in the documentation system.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Provide exceptional customer service to all clients.
• Escalate any problems that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.

Call Center Scheduler

Recruitment

• Manage entire recruiting lifecycle in compliance with Lifepoint standards
• Develop and maintain strong relationships with internal and external candidates
• Partner with individual hiring managers to understand staffing needs
• Prepare and maintain staffing reports
• Regular and reliable attendance

Recruiter

Procurement

• Leads provider sourcing activities for designated specialties to fill openings efficiently with high-quality candidates.
• Sources, screens, and refers qualified providers through CV review, database searches, cold calling, and in-depth phone interviews.
• Posts positions to internal and external job boards, leveraging advanced sourcing strategies for both active and passive candidates.
• Builds and maintains relationships with hospital recruiters and leadership to understand provider needs and pipeline goals.
• Utilizes and maintains the applicant tracking system (Provider Connect) to ensure postings are accurate and data is up to date.
• Partners with Marketing and Communications to develop collateral materials, update provider recruitment web content, and support event marketing campaigns.
• Develops recruitment strategies and targeted outreach campaigns for assigned specialties.
• Assists with process improvement initiatives and recruitment best practices.
• Serves as a liaison with staffing agencies and search firms, ensuring candidate submissions are accurate and complete.
• Participates in national and local recruitment events to network, promote opportunities, and expand the provider pipeline.
• Supports the Opportunity Profile process by gathering, validating, and posting information in the applicant tracking system.
• Maintains regular and reliable attendance and performs other duties as assigned.

Regional Vice President

Consultant, LBS Technology People Services Reporting

Director, Clinical Operations

Talent Acquisition Performance & Data Analyst

Assistant Vice President – Business Development

Manager – Epic Business Intelligence and Integration

Staff Accountant II, LBS Balance Sheet Management

Assistant Vice President – Finance Operations

Phone Counselor, Behavioral Health

Billing Analyst

Talent Acquisition Performance & Data Analyst

Senior Analyst, EPM Application Support

Cadence Analyst

Director, Clinical Risk Management

Billing Coordinator – Front Office

Compliance Program Support Analyst

Director, LBS Projects, Fixed Assets, Lease Accounting

Call Center Scheduler

Recruiter

Provider Sourcing Specialist