Senior Telecom Engineer

Lifepoint Health®

Senior Telecom Engineer supporting Lifepoint Health's enterprise voice services across facilities. Focus on Zoom Phone migration and telecom engineering for optimal communication solutions.

Posted 7/21/2026full-timeBrentwood • Tennessee • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and configuring Zoom Phone and other enterprise voice platforms, with a strong focus on troubleshooting, technical documentation, and collaboration across teams. Proficient in managing voice service issues, vendor coordination, and ensuring operational readiness of telephony systems.

Highest-signal resume keywords

Zoom Phone ConfigurationCisco Call Manager SupportSIP Trunk ManagementTelecommunications EngineeringTechnical Documentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice Service TroubleshootingAnalog Voice Gateway ManagementPaging System IntegrationFax Services SupportServiceNow Operational Support

Soft Skills

CollaborationTechnical GuidanceProblem Solving

Tools & Technologies

Zoom PhoneCisco Call ManagerServiceNowConcord FaxAudio Codes Gateways

Industry Keywords

Unified CommunicationsTelecommunicationsVoice SystemsCloud TelephonyE911 Requirements

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Supports Zoom Phone discovery, design, build, testing, and cutover activities for existing and new facilities.
Builds and maintains Zoom Phone site configurations, including subaccounts, users, common area phones, call queues, auto attendants, voicemail, call routing, paging groups, analog devices, and E911 requirements.
Analyzes, diagnoses, and resolves voice service issues related to Zoom Phone, Cisco Call Manager, Lingo/Broadsoft, paging systems, nurse call integrations, voice gateways, call routing, voicemail, and endpoint registration.
Partners with internal teams, facility contacts, vendors, and project managers to collect inventories, validate site requirements, confirm phone models, document call flows, and prepare sites for migration.
Provides technical guidance on physical phones, softphones, wireless handsets, analog telephone adapters, audio codes gateways, SIP trunks, paging equipment, nurse call connectivity, and fax line transitions.
Supports vendor coordination with Zoom, CDW, Concord, Lingo/Bullseye, carrier partners, paging vendors, nurse call vendors, and facility service providers to troubleshoot issues and complete project deliverables.
Supports Concord fax implementation activities, including queue setup, user account creation, fax forwarding, test fax validation, training support, access verification, and post-cutover issue resolution.
Creates and maintains technical documentation, runbooks, implementation checklists, device login procedures, site templates, support notes, and knowledge articles for Voice Services platforms and processes.
Collaborates with network, security, endpoint, facilities, clinical operations, and application teams to validate dependencies for voice services, including VLANs, firewall requirements, SBCs, SIP trunks, E911, and analog integrations.
Monitors voice platforms and infrastructure for availability, performance, registration status, call quality, licensing, capacity, and operational readiness.
Provides technical assistance and knowledge transfer to Voice Services team members, facility IT, project teams, and business stakeholders on voice, fax, paging, and telephony support processes.
Participates in incident response, ServiceNow ticket resolution, priority issue follow-up, scheduled maintenance, and after-hours support as required.

Requirements

What you’ll need

Bachelor’s Degree or equivalent relevant experience.
Five (5) years of full time, recent telecommunications, voice systems, or unified communications engineering experience.
Experience supporting enterprise voice platforms, Zoom Phone or cloud telephony, Cisco Call Manager or similar PBX systems, SIP trunks, analog voice gateways, paging systems, fax services, and ServiceNow-based operational support preferred.

Benefits

Comp & perks

Up to 10% travel to the corporate office – Brentwood, TN