Liebherr Group

Production Coordinator

• Oversee the preparation of all relevant shop floor documentation, including production orders, operation notes, technical drawings, quality procedures, etc. for components to be repaired and remanufactured.
• Coordinate with customers on production progress along the entire production lifecycle.
• Oversee distribution of relevant shop floor documentation to internal work centers and external subcontractors.
• Develop planning scenarios based on component forecast variance, unplanned demands, missing parts, under capacity and other confounding factors.
• Oversee the timely collection and processing of completed work orders, and operation notes to ensure accurate work order planning, capacity and inventory levels in the ERP system.
• Oversee the collection and archiving of completed quality documentation to ensure traceability and accountability for finished parts and components.
• Prepare weekly and monthly reports for management summarizing component volumes, work centre activity and productivity, work in progress levels, missing parts, order timeliness, and other planning related KPIs.

Production Coordinator, Remanufacturing

Supply Chain

• Coordinates, directs, and manages all activities for the warehouse operations
• Analyzes warehouse workload to estimate worker hours and creates schedules
• Develops, recommends, and implements measures to improve employee efficiency
• Oversees proper handling and disposal of hazardous materials
• Works with the Warehouse Operations Leads to balance the workflow

Warehouse Operations Manager

Logistics Specialist

• Arrange transport for machines and parts
• Coordinates regular and oversized shipments – inbound/outbound, domestic/international
• Assist with importation of machines from various factories for company shows in North America
• Manage products considering restrictions and special requirements
• Selects the optimal service regarding destination and timeframe
• Prepares all documentation relevant for transport
• Negotiates with internal/external sources

Sales

• Contributing to the sales growth of the division by generating sales leads as a result of effective networking, referrals and prospecting.
• Successfully identifying, penetrating and closing business opportunities to a successful end, including additional sales opportunities in terms of parts and rentals.
• Preparing and following up with quotations and ensuring timely payments from clients.
• Negotiating within a defined framework so as to be able to achieve a sale.
• Monitoring orders closely and can rapidly escalating any lost order issues so as to minimise any financial loss.
• Consistently achieving sales and profitability targets.
• Maintaining an excellent relationship with suppliers ensuring that the correct specifications for an order are delivered to the customer.
• Working in harmony with the Sales office organisation and other departments to maximise productivity and reduce costs.
• Communicating effectively with After Sales so as to ensure a smooth and seamless handover of products to customers.
• Actively supporting the development of Sales Trainees, providing them with every opportunity to enhance their skills and experiences.
• Actively developing a network of new customer relationships with both new and existing clients.
• Maintaining and developing an excellent relationship with existing clients, establishing regular communication to be able to assess any new requirements.
• Maintaining an accurate database of all customer contact details and shares this information willingly with other areas of the business.
• Taking ownership for customer complaints, remains the point of contact and resolves these to a satisfactory conclusion.
• Identifying the opportunity to supervise product demonstrations at selected customer sites so as to facilitate the closing of new business deals.
• Taking the initiative to be involved with product and industry exhibitions and is able to add value.

Area Sales Manager

Manager

• Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
• Completes authority within guidelines set by the Retail Product Support Manager.
• Opens and closes service work-orders.
• Schedules workload for in-house and field staff.
• Identifies training needs and oversees training schedule for service staff.
• Oversees cleanliness of facility and grounds.
• Oversees warranty claims.
• Works with parts department on parts ordering for repairs in process.
• Travels and works on customer machines in the field as required.
• Operates and maintains electric and/or air powered hand tools.
• Assists in testing and commissioning of products as necessary.
• Performs pre-start checks and ensures product is ready for start-up as necessary.
• Meets quality standards with no supervision and minimum required rework.
• Operates forklifts and overhead cranes as required.
• Reads various measuring tools including micrometers, calipers and torque wrenches.
• Maintains quality standards through visual and mechanical inspection methods.
• Works safely by following established safety procedures.
• Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
• Troubleshoots using hydraulic and/or electrical schematics.
• Directly manages service technicians and supporting staff.
• Responsible for the overall direction, coordination and evaluation of Service team.

Service Manager

Civil Engineer

• Undertake a formal apprenticeship within the crane environment and undertake structured work-based training.
• Attend designated college and industrial based training courses to augment the work-based training.
• Complete all necessary NVQ qualifications and additional peripheral but relevant qualifications necessary for competence to work.
• Focus as a priority on all the company’s product types with a willingness to learn and develop skills on other products if required with a view to future developments.
• Investigate specific customer problems on a project-by-project basis, providing technical reports as may be requested from time to time.
• Provide assistance to other team members as and when required.
• Support the team ethos by actively engaging in new challenges with a can do attitude.
• Drive customer satisfaction by following guidelines in relation to the company quality assurance manual.
• Work additional hours reasonably required to undertake the described duties.
• Undertake all duties predominately in the United Kingdom but also be prepared to travel and work outside of this territory as required from time to time.
• Any other duty as required by management commensurate with the post.

Apprentice Engineer – Maritime & Construction Machinery

Administration

• General administrative and office duties including work processing and filing.
• Checking delivery dockets and receipting purchase orders using ERP system.
• Preparation of documentation for kitting of production orders.
• Preparation of documentation for packing for Fenit/Site/Rostock.
• Prepare packing lists for dispatch for additional sub-contract work.
• Complete out-bounding and releasing of production orders, adjusting stock levels accordingly.
• Documentation control within the department.
• Other additional duties which may be assigned by the Supervisor.

Warehouse Administrator

Representative

• Provide technical and logistical support to the customer (internal and external)
• Work closely with and create relationships of cooperation with all levels of the customer’s organization
• Ensure customer’s skill and understanding of Liebherr products and documentation by providing training
• Provide detailed explanations and technical training regarding existing and future modification programs
• Perform hands-on tasks during specific modification projects/programs
• Follow-up in coordination with technical support organizations to validate the reliability of products
• Assist customers with troubleshooting efforts in coordination with their engineering department
• Provide responses to technical questions raised by customers
• Identify the requirements for specific onsite assistance or training
• Provide technical and logistical assistance to the customer’s repair shops
• Meet the customer’s management and review the trends and their perceptions regarding Liebherr support and equipment/system performance
• Maintain a rolling action list
• Set-up a schedule for customer visits
• Issue trip reports within 3 business days
• Promote Liebherr service and support the sales/market efforts to external customers

Field Service Representative – Aircraft Systems

Systems Engineer

• Development of RT embedded SW libraries
• Development of embedded SW in accordance with HDES (High Level Design Document) following LEC iterative V-model process
• Development and performance of related unit tests
• Development, qualification, follow-up and archiving test environments preparation and execution of test scripts for manual and automated tests
• Analyze test results against specifications and redaction of test reports

Engineer – Senior Engineer, Embedded Software

• Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
• Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
• Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
• Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
• Facilitating the purchase of non-Liebherr third party items to fit machines.
• Being responsible for new machine invoice and delivery targets on a monthly basis.
• Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
• Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
• Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
• Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
• Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
• Ensuring the team are maintaining and creating machine files.
• Contributing to the commercial strategy for the overall sales department.
• Ensuring compliance with the Company and operation policies and procedures is adhered to.
• Providing reports and updates to the Divisional Manager as requested.
• Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
• Evaluating operational procedures to ensure continuous development and efficient operations within the department.
• Formulating, developing, and monitoring customer service KPIs.
• Keeping up to date with machine developments and industry trends.
• Communicating and act in a manner that promotes a positive image of the company.
• Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
• Participating in training courses as requested.

Sales Support Manager – Earthmoving

Technician

• Diagnose, adjust, repair or overhaul mobile equipment such as crawler cranes, drilling rigs, etc.
• Repair virtually any part on cranes either on the LNC yard, in the shop or in the field.
• Apply electrical theory and related knowledge to test and modify operational electrical machinery and electrical control equipment and circuitry.
• Apply mechanical theory and related knowledge to test and modify operational machinery and equipment.
• Operate mechanical boom and cable equipment to troubleshoot machine problems and evaluate correctness and completeness of repairs that have been done on the machine.
• Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with manufacturer’s specifications.
• Repair and replace damaged or worn parts.
• Operate and inspect machines or heavy equipment in order to diagnose defects.
• Dismantle and reassemble heavy equipment using hoists and hand tools.
• Clean, lubricate and perform other routine maintenance work on equipment and vehicles.
• Examine parts for damage or excessive wear using micrometers and gauges.
• Read, understand, and interpret operating manuals, parts manuals, blueprints and technical drawings.
• Overhaul and test machines or equipment to ensure operating efficiency.
• Inspect, test, and listen to defective equipment to diagnose malfunctions using test instruments such as handheld computers, motor analyzers, chassis charts and pressure gauges.
• Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.
• Complete assigned paperwork as instructed.
• Oversees the maintenance of quality standards through visual and mechanical inspection methods.
• Promotes a safe work environment by ensuring the group and self follow established safety procedures.
• Oversees the handling and disposing of hazardous wastes, such as toner, oil, antifreeze, transmission fluid, auto parts cleaner, and similar material.

Service Technician – Deep Foundation Equipment

General

• Schedule and coordinate field service work
• Act as the primary point of contact between customers and service technicians
• Respond to queries and maintain good customer relations and preparation of quotations.
• Ensure service jobs are completed efficiently and to a high standard
• Maintain service records, track job progress, and manage workflow
• Assist with parts ordering, invoicing, and reporting as needed
• Monitor and track work in progress.

Service Coordinator

Full-stack Engineer

• Researches, plans, and designs mechanical and electromechanical products and systems
• Directs and coordinates activities involved in fabrication, application, installation, and repair of mechanical or electromechanical products and systems
• Works with crossfunctional teams involving core team members for important project decisions and actions
• Organizes and ensures adherence to detailed product specifications
• Researches and analyzes data such as customer design proposals, specifications and manuals
• Supports fabrication and installation activities to ensure products conform to engineering design and customer specifications
• Manages upper level Bill of Materials (BOMs) releases and changes
• Works with Factory Engineering team to define truck design concepts
• Troubleshoots engineering issues both on the production floor and as support to field service

Product Engineer

Customer Support

• Informs customer of status, shipping date, anticipated delays, and any other critical information needed by the customer to support their specific requirements.
• Manage full scale sales and repair activity subject to customer requirements and in accordance with specific commercial conditions and contracts in place.
• Provides extensive customer communications.
• Responds and supports customer time sensitive AOG and expedite requirements.
• Works extensively with pricing information for dissemination to customers via quotations while being vigilant to maximize company revenue.
• Makes shipping arrangements and prepares shipping documents.
• Recognizes patterns and potential issues.
• Acts proactively to minimize adverse impact and maximize financial benefit.
• Receives, investigates and responds to customer complaints, issues, and discrepancies.
• Confers with repair shop, shipping or supply chain personnel to expedite or trace missing or delayed units / parts and resolve issues.
• Completes and prepares various reports for customers and management, as required.
• Provides information, answers questions from customers or individuals on company products, service bulletins, modifications, repair & parts data.
• Confers with field /technical services personnel as needed to obtain the required understanding and information.
• Makes off-site visits to customers in connection with other departments as required.
• Meets with customers during on-site visits.
• Must recognize opportunities to sell company products and services to maximize financial and customer benefit.
• Must maintain in-depth knowledge of customer requirements to ensure complete customer satisfaction.
• Attends meetings as needed.

Customer Service Administrator

Field Engineer

• Provide diagnostic, maintenance and component replacement services; including but not limited to: Inspect plant and equipment for conformity with established standards
• Request required spare parts
• Operate workshop equipment including mobile lifting equipment
• Diagnose faults, repair, maintain and overhaul mechanical, hydraulic and pneumatic components
• Diagnose and rectify minor electrical faults
• Repair damaged or faulty parts by machining & welding or fabricating new parts
• Lubricate plant and equipment
• Running adjustments to mechanical equipment