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Service Manager
Liebherr GroupService Manager overseeing product support operations at Liebherr USA. Managing service staff and ensuring quality service repairs are completed.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service operations, including scheduling, training, and quality assurance, while ensuring compliance with safety standards. Proficient in troubleshooting and maintaining equipment, with a strong focus on customer relations and team leadership.
Highest-signal resume keywords
Service Team ManagementCustomer RelationsTroubleshooting Hydraulic And Electrical SchematicsQuality Standards MaintenanceTraining Oversight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Work-Order ManagementEquipment TroubleshootingQuality Inspection MethodsParts OrderingPre-Start ChecksUse Of Measuring ToolsHazardous Waste DisposalElectric And Air Powered Hand Tools OperationForklift OperationOverhead Crane Operation
Soft Skills
LeadershipOrganizational SkillsCommunication
Certifications & Qualifications
Associates Or Technical Degree
Industry Keywords
Service OperationsCustomer ServiceSafety ProceduresWarranty ClaimsField Service
About the role
Key responsibilities & impact- Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
- Completes authority within guidelines set by the Retail Product Support Manager.
- Opens and closes service work-orders.
- Schedules workload for in-house and field staff.
- Identifies training needs and oversees training schedule for service staff.
- Oversees cleanliness of facility and grounds.
- Oversees warranty claims.
- Works with parts department on parts ordering for repairs in process.
- Travels and works on customer machines in the field as required.
- Operates and maintains electric and/or air powered hand tools.
- Assists in testing and commissioning of products as necessary.
- Performs pre-start checks and ensures product is ready for start-up as necessary.
- Meets quality standards with no supervision and minimum required rework.
- Operates forklifts and overhead cranes as required.
- Reads various measuring tools including micrometers, calipers and torque wrenches.
- Maintains quality standards through visual and mechanical inspection methods.
- Works safely by following established safety procedures.
- Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
- Troubleshoots using hydraulic and/or electrical schematics.
- Directly manages service technicians and supporting staff.
- Responsible for the overall direction, coordination and evaluation of Service team.
Requirements
What you’ll need- Associates or Technical degree in a related field plus five years of experience; or equivalent combination of education and experience.
- Must be legally authorized to work in the United States without the need for current or future sponsorship.
Benefits
Comp & perks- health insurance
- retirement plans
- paid vacation and personal days