Liebherr Group

Customer Support

• Support the Divisional Director in developing and executing the Customer Service strategy in alignment with Divisions objectives.
• Foster and maintain positive, collaborative relationships with customers, internal teams, and industry stakeholders.
• Conduct regular visits to customer sites and company locations to ensure consistent service delivery and relationship management.
• Oversee financial performance including profit and loss responsibility, budgeting, and forecasting for operational areas.
• Lead the implementation of continuous improvement initiatives and monitor performance outcomes.
• Guide and oversee the customer dispute resolution process to ensure timely and effective resolutions.
• Develop managerial capabilities within the Customer Service team, ensuring alignment with divisional goals and customer expectations.
• Drive professional development, leadership growth, and succession planning for direct reports.
• Promote a culture of Health & Safety excellence and perform legislated HSE duties as required.
• Partner with Sales to promote the company’s Customer Service capability and technical expertise.
• Undertake other duties as assigned in support of divisional and company objectives.

General Manager, Customer Service – Mining

Security Operations

• Use Case Development: Design and test new security use cases to enhance the detection and response capabilities of Liebherr’s SIEM system
• Log Source Onboarding: Onboard and integrate various log sources into the SIEM system, ensuring comprehensive visibility across the organization’s IT environment
• SOAR Playbook Implementation: Design, implement, and maintain SOAR playbooks to automate incident response processes and improve operational efficiency
• System Optimization: Continuously evaluate and optimize the performance of the SIEM and SOAR systems to ensure they meet the evolving security needs of the organization. Also optimize costs in regards to Log sources and their retention
• Threat Detection Engineering: Design and implement advanced detection techniques and perform threat hunting as well as lead tuning exercises and detection gap analysis
• Collaboration: Work closely with the SOC team and other IT departments to ensure seamless integration of security tools and processes
• Documentation: Maintain thorough documentation of use cases, log source configurations, and SOAR playbooks for future reference and compliance purposes

Senior Security Operations Center Specialist

Account Executive

• Develop and Strengthen Relationships: Establish and nurture strong, long-term relationships with both new and existing customers.
• Regular Customer Engagement: Conduct regular visits to both new and existing customers, identifying their evolving needs.
• Targeted Product and Service Promotion: Tailor and promote Liebherr products and services to address the specific needs of each customer.
• Proactive Business Development: Actively identify and pursue new business opportunities within the mining sector.
• Customer Feedback Loop: Solicit and analyze feedback from customers to ensure that Liebherr’s standards are met.
• Sales and Marketing Initiatives: Contribute to sales and marketing initiatives designed to enhance customer outreach.
• Accurate Documentation and Proposals: Prepare precise and competitive quotations and sales proposals.
• CRM Utilization for Market Insight: Use Liebherr’s CRM system to track customer interactions.
• Cross-functional Collaboration: Work closely with all other internal teams to ensure seamless execution of sales strategies.
• Reporting and Analysis: Regularly report on sales activities, market trends, and customer feedback.
• Other Duties as Assigned: Adapt to the dynamic needs of the role by undertaking additional responsibilities as required.

Sales Representative, Mining Heavy Equipment

Engineer

• Enhance the serviceability, maintainability, and lifecycle efficiency of mining truck platforms
• Bridge product engineering with field realities
• Develop and apply quantitative Serviceability and Maintainability Indices
• Provide data to assist engineering design teams
• Evaluate truck design using a Serviceability Index
• Apply a Maintainability Index
• Participate in design reviews
• Gather insights from fleet operators and technicians
• Collaborate with diagnostics and telematics teams
• Support the development of optimized service schedules
• Contribute to the development of pre-packaged service kits
• Lead creation and validation of technician guides and service manuals
• Train internal teams and service partners on maintenance strategies
• Improve and develop Serviceability Index Scores
• Monitor Mean Time to Repair (MTTR)

Product Serviceability Engineer

Field Engineer

• Coordinate all aspects of after-sale projects associated with the scope of delivery of new truck-mounted concrete pumps and concrete crawler pumps including commissioning.
• Projects may include completion of PDI and organizing contracting services for additional assembly and paint of product.
• Provide on-site or remote technical assistance to troubleshoot, repair, or adjust equipment.
• Perform on-site or in-house equipment assembly, upgrades, and modifications as directed by supervisor.
• Operate equipment to troubleshoot machine problems and evaluate correctness and completeness of repairs.
• Organize and conduct on-site safety, maintenance, and operational training for end users of equipment during in-service.
• Perform warranty evaluations and assist with preparing warranty claims.
• Complete and submit all required reports and documentation correctly and in a timely manner.
• Calibrations, use of software tools for various components.
• Knowledge of truck integration, axle load requirements, mounting of pump input with factory.
• Ability to support parts ordering between customers and Liebherr.
• Other duties as assigned

Field Service Technician, Concrete Pumps

• Perform on-site diagnostics, repairs, and maintenance on heavy equipment
• Operate independently in the field, often without close supervision
• Diagnose and troubleshoot mechanical, hydraulic, and electrical systems with accuracy and efficiency
• Prioritize safety while delivering results under challenging conditions and tight timelines
• Maintain detailed service records and prepare accurate documentation for each job
• Use diagnostic tools and software to assess equipment condition and performance
• Communicate effectively with customers to understand issues, set expectations, and provide updates
• Collaborate with parts and service departments to ensure timely repairs and parts availability
• Provide emergency breakdown support, including nights, and weekends as needed
• Maintain a clean, organized, and properly stocked service vehicle
• Represent the company professionally while on customer sites
• Participate in ongoing training to stay current with evolving equipment technologies
• Support machine assembly and complete factory updates

Resident Field Service Technician, Earth Moving Equipment

Security Analyst

• The Information Security Analyst is responsible for the delivery of Security Education, Training and Awareness (SETA) product and services: education service: delivering a security training program to further develop our teams working in information security; training service: implement training for all employees using our information security governance framework and addressing cyber security business needs; design and implement engaging and fun information and cyber security awareness campaigns across the Liebherr group, divisions and companies. LOCATION: Please note that the working location for this position will be in Madrid city centre , where we are currently setting up a new office location. Until the office is fully set-up within the next few months, you will have the possibility to work flexibly from home-office and continue with a hybrid working model afterwards. This position is not a fully remote position, and an onsite presence will be required once our office location is ready. Creating passion: your responsibilities Security Education: Develop and deliver education tracks to further develop our teams working in information and cybersecurity, including curriculums for technical security and aligned with the NICE framework Security Training: Design and implement a training service covering all employee groups/job roles across the group, addressesing cyber threats and business security risks, regulatory and customer security requirements Security Awareness: Develop and implement engaging security awareness campaigns leveraging creative formats and adaptive delivery methods (e.g. Cybersecurity Awareness Month, mascots, branded merchandise). Operate a continuous training and awareness testing program including phishing simulations and gamification Contionously adapt and tailor the SETA product and services and delivery to reflect regional, cultural, and the different risk profile and needs of the business divisions and companies across the Liebherr group Develop and maintain key risk and performance indicators, dashboards, and reporting mechanisms for the SETA product and services, with a focus on enabling cultural transformation and enhancing human resilience in information security across the Liebherr group, divisions and companies Partner with stakeholders in the group, division and companies, including information security, IT, HR, Internal Communications, and other Business Units for adoption of the SETA product and services

Information Security Analyst

Security Engineer

• Lead the design, governance, and operational oversight of technology business resilience (TBR) across IT, OT, and technology products
• Ensure structured processes, governance frameworks, and supporting tools for technology business continuity and disaster recovery management
• Manage crisis management for major incidents (cyberattacks, natural disasters, pandemics, systemic technology failures)
• Define and lead the lifecycle of the TBR product and services and translate resilience objectives into deliverable capabilities
• Design and implement governance for TBC&DR plans and deliver process and GRC application; oversee business process criticality analysis and system security categorizations
• Operate and maintain crisis management readiness at group, division, and company levels; deliver emergency notification, data and collaboration platforms
• Deliver global training, tabletop exercises, and simulation programs via external service providers
• Design key risk and performance indicators, dashboards and reporting for TBRC product and services across group, divisions and companies
• Report to the global head of information security governance risk and compliance
• Collaborate with stakeholders across IT, OT, engineering and executive leadership to implement resilience and DR programs

Information Security Specialist

• Coordinating and executing the response to security incidents, including containment, eradication, and support in recovery efforts
• Conduct digital forensics investigations to analyze compromised systems, gather evidence, and identify the scope and impact of security incident
• Correlate logs, alerts, and IOCs to identify root causes and attack paths
• Create detailed incident reports and executive summaries and Conduct lessons-learned sessions and recommend preventive measures
• Maintain detailed records of incident response activities, findings, and lessons learned to support post-incident reviews and reporting
• Work closely with other members of the SOC/CERT team and cross-functional teams to ensure a comprehensive approach to incident management
• Monitoring security alerts and events to identify potential incidents and escalate them as necessary
• Contribute to the development and refinement of incident response processes, tools, and techniques based on experience and emerging threats

Security Incident Manager – Senior Security Incident Responder

• Develop and enforce application security architecture frameworks, policies, standards, and best practices (e.g. OWASP, NIST, ISO 27001)
• Review and approve application security designs while ensuring secure software development and architecture
• Integrate security into the software development lifecycle (SDLC) by collaborating with development teams and enabling DevSecOps practices
• Adopt and promote a security-by-design approach with different stakeholders
• Conduct threat modeling, security reviews, and risk assessments to proactively identify and mitigate vulnerabilities
• Evaluate, recommend, and oversee security tools and testing solutions (SAST, DAST, IAST)
• Define security strategies for applications (e.g. IAM) and implement security principles such as Zero Trust
• Actively contribute to the Corporate Information Security architecture community, sharing insights and best practices
• Collaborate with IT, EA, DevOps and Engineering teams to align security objectives

Application Security Architect

• Implementing and managing security measures across the organization’s network infrastructure
• Ensure security, availability, and integrity of network systems by configuring firewalls, IDS/IPS, and other network security tools
• Deploy VPNs, Network Access Control (NAC) and segmentation strategies
• Implement Zero Trust Network Architecture principles and configure network security devices and systems
• Deploy network security solutions (firewalls, intrusion detection systems, VPNs)
• Enforce network security policies and compliance requirements (ISO, NIST)
• Secure wireless networks, cloud networking and remote access solutions
• Define and automate standards of secure configurations for network devices
• Collaborate with SOC/SIRT and Support on network security incidents and participate in incident response
• Help implement, secure, and evolve the digital backbone of the enterprise