Sales Support Manager – Earthmoving

Liebherr Group

Sales Support Manager leading sales operations and customer service for Liebherr's Earthmoving division. Collaborating with various teams to improve logistics, forecast, and department performance.

Posted 7/15/2026full-timeBiggleswade • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Sales Support functions, ensuring team alignment with targets and effective communication across departments. Proficient in data analysis, report creation, and maintaining operational efficiency to support customer satisfaction and business objectives.

Highest-signal resume keywords

Sales Support ManagementData AnalysisCustomer Service KPIsMS Office ProficiencyLogistics Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport CreationBudget ManagementStock ForecastingPerformance Monitoring

Soft Skills

Outstanding CommunicationOrganizational SkillsTime ManagementTeam CollaborationLeadership Development

Tools & Technologies

MS OfficeCRM Software

Industry Keywords

Sales SupportLogistics ManagementCustomer SatisfactionOperational ProceduresCompliance

About the role

Key responsibilities & impact

Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
Facilitating the purchase of non-Liebherr third party items to fit machines.
Being responsible for new machine invoice and delivery targets on a monthly basis.
Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
Ensuring the team are maintaining and creating machine files.
Contributing to the commercial strategy for the overall sales department.
Ensuring compliance with the Company and operation policies and procedures is adhered to.
Providing reports and updates to the Divisional Manager as requested.
Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
Evaluating operational procedures to ensure continuous development and efficient operations within the department.
Formulating, developing, and monitoring customer service KPIs.
Keeping up to date with machine developments and industry trends.
Communicating and act in a manner that promotes a positive image of the company.
Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
Participating in training courses as requested.

Requirements

What you’ll need

Is able demonstrate competencies and skills for the role through experience in a similar role or industry
Data analysis and report creation
Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
Excellent organisational skills and being able to prioritise through effective time management
Proficient in use of MS Office and CRMs

Benefits

Comp & perks

The opportunity to work with the industry-leading manufacturer
Secure and progressive work environment
Competitive salary and benefits
Training and personal development