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Field Service Representative – Aircraft Systems
Liebherr GroupField Service Representative providing proficient field service and technical support in aircraft systems. Ensuring customer satisfaction and effective problem resolution in a safety-sensitive role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical and logistical support, training customers on Liebherr products, and applying mechatronics principles to analyze mechanical problems. Strong interpersonal and communication skills facilitate effective collaboration with customers and internal teams.
Highest-signal resume keywords
Bachelor's Degree In EngineeringKnowledge On Aircraft SystemsMechatronics Principles ApplicationTechnical Training And SupportInterpersonal And Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingMechanical Problem AnalysisTraining And CoachingReading Technical Documents
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationCritical ThinkingTeam Collaboration
Tools & Technologies
Liebherr ProductsComputer Competency
Certifications & Qualifications
Valid Driver LicenseValid Passport
Industry Keywords
Aircraft SystemsModification ProgramsCustomer SupportLogistical AssistanceRepair Shops
About the role
Key responsibilities & impact- Provide technical and logistical support to the customer (internal and external)
- Work closely with and create relationships of cooperation with all levels of the customer’s organization
- Ensure customer’s skill and understanding of Liebherr products and documentation by providing training
- Provide detailed explanations and technical training regarding existing and future modification programs
- Perform hands-on tasks during specific modification projects/programs
- Follow-up in coordination with technical support organizations to validate the reliability of products
- Assist customers with troubleshooting efforts in coordination with their engineering department
- Provide responses to technical questions raised by customers
- Identify the requirements for specific onsite assistance or training
- Provide technical and logistical assistance to the customer’s repair shops
- Meet the customer’s management and review the trends and their perceptions regarding Liebherr support and equipment/system performance
- Maintain a rolling action list
- Set-up a schedule for customer visits
- Issue trip reports within 3 business days
- Promote Liebherr service and support the sales/market efforts to external customers
Requirements
What you’ll need- Bachelor’s degree in engineering
- 1-2 years of related/relevant experience to the role
- Ability to coach and train internal and external customers
- Knowledge on aircraft systems and performance
- Application of mechatronics principles and ability to analyze mechanical problems
- Excellent interpersonal, verbal, and written communications skills
- Ability to read and understand technical documents
- Ability to work independently and as part of a team
- Decision making, problem identification and solving, and overall critical thinking
- Basic computer competency
- Must have a valid driver license and/or passport
Benefits
Comp & perks- major medical, dental and vision insurance
- 401K plan with company match
- paid vacation and personal days