Liberty University

Counselor

• Emphasize and model excellence in teaching and learning
• Distribute departmental communication in accordance with established guidelines
• Ensure instruction is based in or defensible before the academic community
• Seek to develop faculty that encourage independent thinking in students and critical discussion
• Encourage excellence in students with appropriate course requirements
• Provide appropriate evaluations of student progress through grading and consultation
• Supervise, mentor, and provide support and direction for up to 30 online faculty members
• Analyze course and faculty performance in alignment with scope and mission of curriculum
• Provide portfolio evaluations of faculty during the fall or spring semester
• Investigate student appeals and provide recommendation to Online Chair
• Fulfill contracted teaching assignment by the end of the academic year
• Assist with communicating new policies and procedures to online faculty
• Attend Instructional Mentor meetings via conference call
• Participate in University Service

Pastoral Counseling Adjunct

Project Manager

• Responsible for the coordination and completion of projects.
• Assisting with training and coaching for new and existing project managers.
• Assisting with monitoring and reporting on department-wide project performance.
• Serve as a point-of-contact for project management education and issues within the department.
• Defines tasks and time estimates for project.
• Coordinates and tracks the assignment of project responsibilities.
• Monitors and summarizes progress on projects through regular status reporting.
• Familiar with a variety of project management concepts, practices, and procedures.
• Ability to guide a collaborative effort to plan and accomplish goals within established constraints.
• Ensures that all work delivered within projects meets acceptance criteria.
• Ability to escalate issues and risks to management appropriately and in a timely fashion.
• Manages and ensures effective communication between all project stakeholders.
• Creatively resolve issues as they are identified.
• Work effectively as a team member, embracing and fostering LU’s mission.

Project Manager IV

IT Support

• The Remote Support Specialist’s primary responsibilities are technical support and customer service
• Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues
• Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues
• Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation
• Support specialists coordinate with other IT departments to ensure that reported issues are being resolved

IT Helpdesk Support Specialist I

Customer Support

• Provide production support for Workday and other HR technologies, troubleshooting issues and ensuring timely resolution.
• Act as first line of support for technical issues, investigating issues, finding solutions and escalating to appropriate HRIS contacts
• Manage and respond to support tickets related to security permissions and HR systems.
• Guide end-users on Workday security permissions and provide recommendations on permission assignments within supervisory organizations.
• Participate in data management activities to maintain accurate, usable HR data.
• Communicate Workday updates and impactful system changes to end users
• Develop, maintain, and continuously improve Workday training materials that support HR processes and technologies, as well as align with the HR brand.
• Create engaging content such as user guides, video tutorials, e-learning modules (Canvas courses), and reference documentation tailored to diverse audiences.
• Help maintain HR intranet pages and digital content to ensure accuracy, clarity, and engagement.

HRIS Support Specialist

Data Analyst

• Analyze and advise management of workflow issues and data integrity problems and offer recommendations on resolution
• Document business processes, research best practices, and support development of solutions for current business operations
• Summarize and describe raw University data sets and support validation processes that profile data attributes
• Perform analysis aligned to organizational goals and relay business impacts through data-driven recommendations
• Operationalize findings and develop tools to automate dashboards, complex models, and analyses
• Work closely with business units, provide high degree of customer service, triage escalated issues, and assist with functional business topics
• Assist business units in streamlining processes, including form and reporting development, and contribute to internal development and publication standards
• Provide operational support to assigned business unit systems, assist with technical issues, take ownership of supported systems, and support training and policy development

Business Data Analyst II

Adjuncts are essential to Liberty University’s mission of Training Champions for Christ.
· Model a personal commitment to Liberty University goals and values and biblical Christian worldview.
· Teach, administer, and facilitate online graduate/doctoral counseling classes of approx. 14-25 students.
· Daily internet interaction with students pursuing graduate or doctoral degrees in counseling fields.
· Perform administrative tasks, interact with students through grading and forums, and build relationships under supervision of Online Instructional Mentors.
· Teach material from approved curriculum per schedule.
· Assist students in achieving objectives and learning outcomes.
· Provide regular and timely feedback to students.
· Advise students on academics, attendance, and behaviors.
· Motivate student participation.
· Maintain and report student grades and attendance per university policies.
· Other duties as assigned.

Adjunct Faculty – Counselor Education and Family Studies

• Plan, initiate, coordinate, and execute traditional and agile information technology projects to meet customer requirements, including scope, schedule, and budget
• Troubleshoot and report project risk and execution problems
• Escalate to management appropriately and in timely fashion
• Manage project performance indicators and recovery actions to meet SLA requirements
• Coordinate project planned related customer, engineering staff, and external vendor activities
• Ensures effective communication between all project stakeholders
• Support the project and technology engineering staff as needed
• Support the IS Accounts staff for project related vendor management
• Author and submit project documentation and reports
• Specialization with Service-Now ITSM toolset for project management
• Learn existing and emerging technologies, processes, products, services in use at Liberty University
• Creatively resolve issues as they are identified
• Participate in a mentoring program within assigned Departments as a Mentee, Mentor, or both as experience is gained
• Work effectively as a team member, embracing and fostering LU’s mission