Liberty University

Data Analyst

• Analyze workflow issues and data integrity problems, provide recommendations on resolution, and advise management accordingly.
• Conducting and leading projects to accompany the transformation of Liberty’s business processes through the effective collection, processing, and visualization of data.
• Document and optimize business processes by researching industry best practices and supporting the development of solutions for current business operations.
• Develop a deep understanding of core business processes and how performance is measured, and work with business units to discern strategic and analytical data and analytics needs and gaps.
• Utilize diagnostic/predictive/prescriptive analysis to derive business insights and direct/drive action that increases revenue, decreases cost, and/or mitigates risk.
• Possess a thorough understanding of University systems and data sets, and be able to summarize and describe raw data sets for departmental use. Support validation processes to ensure data accuracy.
• Analyze data to align with organizational goals and relay business impacts of findings through data-driven recommendations.
• Collaborate closely with business units and provide expert input on functional business topics.
• Streamline business processes by leveraging new or existing technology, including application and reporting development, while adhering to internal development and publication standards.
• Provide operational support to assigned business units' systems, including technical assistance.
• Provide regular updates to customers on business process improvement and new technology activities, maintaining a high level of customer service.
• Mentor junior analysts on standards, best practices, and advanced analytics techniques.
• Assist department leadership with daily coordination of duties, projects, and tasks, including supporting the interviewing process for new hires.

Business Data Analyst I

IT Support

• The Remote Support Specialist’s primary responsibilities are technical support and customer service
• Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues
• Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues
• Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation
• Support specialists coordinate with other IT departments to ensure that reported issues are being resolved

IT Helpdesk Support Specialist I

Recruitment

• Provide guidance to prospective students
• Collect inquiries and applications
• Handle inbound/outbound communication through phone calls, emails, chats, and texts
• Assist prospective students with all phases of the recruitment and enrollment process
• Manage travel schedule for school visits and meetings
• Keep databases updated and maintained pertaining to personal activity
• Provide on-campus tours as needed

National Recruiter I

General

• Assist the instructor during lessons and hands-on activities
• Monitor student use of tools and equipment
• Ensure lab cleanliness and organization
• Guide students on proper tool usage and techniques

Technical Studies Lab Technician – Level 2

• Assist the instructor during lessons, demonstrations, and hands-on activities
• Monitor student use of tools and equipment, enforce safety procedures, and maintain compliance with university standards
• Ensure the lab and classroom remain clean, orderly, and conducive to learning
• Guide students on proper tool usage and techniques
• Lift a minimum of 50lb
• Adhere to Liberty University policies

Technical Studies Lab Technician

Tutor

• Work virtually with students in 2nd-6th grade for 45-minute sessions, a minimum of twice a week.
• Tutor/Mentor a minimum of 3 students.
• Focus on building fundamental math and literacy skills using evidence-based online programs.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s mission.

Virtual Tutor

• Lead multiple online Supplemental Instruction sessions each week to create interactive student discussion on difficult course content (40%).
• Create interactive activities appropriate for online sessions in order to engage students in the session and the course content rather than simply lecturing students (40%).
• Integrate effective course-specific study and learning strategies to maximize students’ potential for academic progress (10%).
• Participate in mandatory SI Leader Orientation, training sessions, and scheduled meetings as required by the Director of Tutoring Services (5%).
• Complete SI-related administrative duties as assigned by the Director of Online Tutoring Services (5%).

Economics SI Leader/Tutor

• Lead multiple online Supplemental Instruction sessions each week to create interactive student discussion on difficult course content (40%)
• Create interactive activities appropriate for online sessions in order to engage students in the session and the course content rather than simply lecturing students (40%)
• Integrate effective course-specific study and learning strategies to maximize students’ potential for academic progress (10%)
• Participate in mandatory SI Leader Orientation, training sessions, and scheduled meetings as required by the Director of Tutoring Services (5%)
• Complete SI-related administrative duties as assigned by the Director of Online Tutoring Services (5%)

ENGR 210 SI Leader, Tutor

ACCT 211 SI Leader, Tutor

Adjunct Faculty

• Teach online graduate courses for Juris Master and Master of Law programs.
• Provide timely feedback in assessments, grading, email, and other requested formats.
• Follow the guidelines, policies, and procedures outlined in the Faculty Handbook.

Online Adjunct Faculty

Counselor

• Effectively handle incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
• Take new applications for prospective students by following a department call-flow and promoting the University’s degree programs.
• Take Enrollment Deposits for prospective students by following a department call-flow.
• Convert prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs.
• Guide students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.
• Aid students in the selection of classes based on the student’s intended degree program.
• Counsel students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns.
• Promote the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an on-campus education.
• Answer questions of a complex nature regarding the University’s admissions policies.
• Develop relationships and coordinate with support offices to solve student problems and address student concerns.
• Assist with on-campus recruitment events.
• Find new and innovative ways to become more effective and efficient in new student services.
• Implement daily and weekly feedback from the Management Team on areas to improve.
• Meet or exceed departmental key performance indicators.

Resident Admissions Counselor

Call Center Representative

• Providing exceptional customer service to students and university employees, primarily over the phone and email
• Expertly navigating all student issues to complete accurate resolutions
• Answering complex questions regarding the University’s policies
• Developing relationships and coordinating with support offices to solve student problems
• Finding innovative ways to improve student services
• Implementing feedback from the Management Team
• Meeting or exceeding departmental key performance indicators

Enrollment Call Center – Post Acceptance Student Stage

• Convert prospective students into qualified applicants for Liberty University Online programs.
• Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs.
• Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues.
• Answer complex questions related to the University’s admission policies and procedures.
• Utilize information management systems to perform contacts and record necessary information.
• Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education.
• Build relationships with support offices to address student concerns and enhance the student experience.
• Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators.
• Identify new and innovative ways to enhance recruitment and student services.

Enrollment Call Center Agent – Pre-Acceptance Student Stage

• Provide exceptional customer service to students and university employees primarily through phone and email communication.
• Convert prospective students into enrolled students by managing inquiries and applications.
• Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum.
• Counsel applicants on admission requirements, placement test scores, and transcript evaluations.
• Operate management systems to record contacts and register new applicants for courses.
• Troubleshoot issues related to the Online Academy and facilitate enrollment meetings with families.
• Navigate student/parent issues to ensure accurate and timely resolutions, connecting families with appropriate resources.
• Build rapport with students and parents to enhance long-term enrollment retention.
• Utilize multiple systems and resources to assist students effectively.

Enrollment Call Center Agent

• Provide administrative assistance to facilitate an effective recruiting cycle that ensures a positive candidate and internal customer experience.
• Utilize the Applicant Tracking System (ATS) to track candidate and hire progress, track and report key metrics and appropriately disposition candidates as needed.
• Maintain all talent acquisition process documents, regularly maintain relevant databases and electronic files, audit records and assist in administering background checks, as needed.
• Maintain interview and screening schedules, communicating with candidates regarding timelines and outcomes.
• Maintain effective communications with candidates and hires through the HR main line and Recruiting email inbox, answering inquiries and escalating complex issues for resolution.
• Attend and assist with various HR and recruitment events including new employee orientation hiring events, career fairs, and recruitment trainings.
• Communicate clearly and promptly with hiring leads, recruiters, and HR team members to address issues and maintain an efficient and effective recruitment process.
• Assist with cross functional HR projects to improve service delivery,
• Perform other related duties as assigned.
• Work effectively as a team member, embracing and fostering LU’s mission.