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Enrollment Call Center – Post Acceptance Student Stage
Liberty UniversityEnrollment Call Center roles at Liberty University involving customer service for post-acceptance students. Functions include resolving issues and promoting academic success through effective communication.
About the role
Key responsibilities & impact- Providing exceptional customer service to students and university employees, primarily over the phone and email
- Expertly navigating all student issues to complete accurate resolutions
- Answering complex questions regarding the University’s policies
- Developing relationships and coordinating with support offices to solve student problems
- Finding innovative ways to improve student services
- Implementing feedback from the Management Team
- Meeting or exceeding departmental key performance indicators
Requirements
What you’ll need- Some college experience
- Customer service/sales experience required
- Bachelor's degree preferred
- Previous experience in a contact center preferred
- Ability to work first/second shifts and rotating Saturdays
- Ability to utilize Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Ability to respond to emails and phone calls within 24 hours
- Ability to reason, analyze information, and identify potential issues
- Ability to apply sound judgment in order to find solutions to solve problems
Benefits
Comp & perks- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesales experiencecontact center experienceproblem solvingdata analysis
Soft Skills
communication skillsrelationship buildinginnovative thinkingjudgmenttime management