Enrollment Call Center Agent – Pre-Acceptance Student Stage

Liberty University

Enrollment Call Center Agent at Liberty University Online engaging with prospective students, guiding them through the enrollment process. Handling inquiries, promoting programs, and assisting with admissions-related questions.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesEntry Level💰 $18 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

customer servicesales experiencecontact center experienceinformation management systemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

verbal communicationwritten communicationinterpersonal skillsleadershipsound judgmentcommitment to ethical standards

Certifications & Qualifications

high school diplomabachelor's degree

Industry Keywords

prospective studentsadmissions requirementsfinancial aid processestransfer guidelinesmilitary-related issuesstudent servicesrecruitmentkey performance indicators

About the role

Key responsibilities & impact

Convert prospective students into qualified applicants for Liberty University Online programs.
Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs.
Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues.
Answer complex questions related to the University’s admission policies and procedures.
Utilize information management systems to perform contacts and record necessary information.
Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education.
Build relationships with support offices to address student concerns and enhance the student experience.
Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators.
Identify new and innovative ways to enhance recruitment and student services.

Requirements

What you’ll need

High school diploma required; customer service or sales experience preferred.
A bachelor's degree and previous contact center experience are a plus.
Proficient in Microsoft Word, Excel, and Outlook.
Strong verbal and written communication skills, with the ability to respond to emails and calls within 24 hours.
Ability to work first/second shifts, rotating Saturdays, and occasional overtime.
Demonstrated leadership, interpersonal skills, and a commitment to high professional ethical standards in a diverse workplace.
Ability to use sound judgment to help students overcome obstacles to their enrollment and degree completion.

Benefits

Comp & perks

Health insurance
Competitive pay
Remote work options