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IT Helpdesk Support Specialist I
Liberty UniversityTechnical Support Specialist responsible for providing remote support and technical assistance to end users. Prioritizing and resolving computer-related help requests via phone and chat.
About the role
Key responsibilities & impact- The Remote Support Specialist’s primary responsibilities are technical support and customer service
- Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues
- Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues
- Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation
- Support specialists coordinate with other IT departments to ensure that reported issues are being resolved
Requirements
What you’ll need- Minimum Qualifications: A designated home workspace free of distractions
- A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload)
- Familiarity with computer hardware, software, operations, and common problems
- Ability to learn new technologies and concepts quickly
- Strong customer service, interpersonal, and communication skills
- Previous education or professional certifications may be considered in lieu of work experience
- Tier 1: Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience
- A minimum of one year of experience in computer troubleshooting or a similar technical field
Benefits
Comp & perks- Health insurance
- Retirement plans
- Tuition assistance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Computer HardwareComputer SoftwareTechnical Issue ResolutionHelp Request TrackingSoftware InstallationProblem ResolutionTechnical Field ExperienceLearning New Technologies
Soft Skills
Interpersonal SkillsCommunication Skills
Certifications
Two-Year College Degree in Computer Science