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IT Helpdesk Support Specialist I
Liberty UniversityTechnical Support Specialist responsible for providing remote support and technical assistance to end users. Prioritizing and resolving computer-related help requests via phone and chat.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and customer service, with a strong ability to troubleshoot computer hardware and software issues. Proficient in using diagnostic tools and remote troubleshooting techniques to resolve end user problems effectively.
Highest-signal resume keywords
Technical SupportCustomer ServiceComputer TroubleshootingRemote TroubleshootingDiagnostic Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer HardwareComputer SoftwareTechnical Issue ResolutionHelp Request TrackingSoftware InstallationProblem ResolutionTechnical Field ExperienceLearning New Technologies
Soft Skills
Interpersonal SkillsCommunication Skills
Certifications & Qualifications
Two-Year College Degree in Computer Science
Industry Keywords
End User SupportIT CoordinationHelp Desk SupportRemote Support
About the role
Key responsibilities & impact- The Remote Support Specialist’s primary responsibilities are technical support and customer service
- Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues
- Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues
- Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation
- Support specialists coordinate with other IT departments to ensure that reported issues are being resolved
Requirements
What you’ll need- Minimum Qualifications: A designated home workspace free of distractions
- A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload)
- Familiarity with computer hardware, software, operations, and common problems
- Ability to learn new technologies and concepts quickly
- Strong customer service, interpersonal, and communication skills
- Previous education or professional certifications may be considered in lieu of work experience
- Tier 1: Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience
- A minimum of one year of experience in computer troubleshooting or a similar technical field
Benefits
Comp & perks- Health insurance
- Retirement plans
- Tuition assistance