Resident Admissions Counselor

Liberty University

Resident Admissions Counselor engaging with prospective students for Liberty University through phone communication. Guiding them in their admission process and facilitating student engagement during on-campus events.

Posted 6/12/2026full-timeLynchburg • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Effectively handle incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
Take new applications for prospective students by following a department call-flow and promoting the University’s degree programs.
Take Enrollment Deposits for prospective students by following a department call-flow.
Convert prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs.
Guide students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.
Aid students in the selection of classes based on the student’s intended degree program.
Counsel students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns.
Promote the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an on-campus education.
Answer questions of a complex nature regarding the University’s admissions policies.
Develop relationships and coordinate with support offices to solve student problems and address student concerns.
Assist with on-campus recruitment events.
Find new and innovative ways to become more effective and efficient in new student services.
Implement daily and weekly feedback from the Management Team on areas to improve.
Meet or exceed departmental key performance indicators.

Requirements

What you’ll need

A high school diploma and customer service/sales experience are required.
Proficiency in Microsoft Office suite.
Must live within a 30-minute commute of Liberty University’s campus.
Must be able to work first/second shift hours, rotating Saturdays, and occasional overtime.
A bachelor's degree and previous contact center experience are preferred.
Ability to help students overcome obstacles preventing their initial enrollment and ultimate completion of a degree.
Effective communication both verbally and in writing.
Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Strong organizational and computer skills.
Regularly required to lift 10 or fewer pounds.
This job requires a valid drivers license.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Liberty University Website LinkedIn All Job Openings 5001 - 10000 employees Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world. Resident Admissions Counselor 🔥 1 hour ago 🏢🏡 Lynchburg – Hybrid 💵 $19 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Effectively handle incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
Take new applications for prospective students by following a department call-flow and promoting the University’s degree programs.
Take Enrollment Deposits for prospective students by following a department call-flow.
Convert prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs.
Guide students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.
Aid students in the selection of classes based on the student’s intended degree program.
Counsel students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns.
Promote the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an on-campus education.
Answer questions of a complex nature regarding the University’s admissions policies.
Develop relationships and coordinate with support offices to solve student problems and address student concerns.
Assist with on-campus recruitment events.
Find new and innovative ways to become more effective and efficient in new student services.
Implement daily and weekly feedback from the Management Team on areas to improve.
Meet or exceed departmental key performance indicators. 🎯 Requirements
A high school diploma and customer service/sales experience are required.
Proficiency in Microsoft Office suite.
Must live within a 30-minute commute of Liberty University’s campus.
Must be able to work first/second shift hours, rotating Saturdays, and occasional overtime.
A bachelor's degree and previous contact center experience are preferred.
Ability to help students overcome obstacles preventing their initial enrollment and ultimate completion of a degree.
Effective communication both verbally and in writing.
Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Strong organizational and computer skills.
Regularly required to lift 10 or fewer pounds.
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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesales experienceMicrosoft Officecontact center experience

Soft Skills

effective communicationorganizational skillsproblem-solvingrelationship buildinganalytical skills

Certifications

high school diplomavalid driver's license