Liberty Dental Plan

Manager

• Assist in recruiting General Dentists and Specialists to support network growth and meet access standards.
• Analyze network needs and identify gaps requiring additional provider recruitment.
• Manage and service provider relationships within assigned territory.
• Conduct service calls and site visits to ensure provider satisfaction and address concerns.
• Collect, review, and process provider contract documents for accuracy and completeness.
• Ensure compliance with annual attestation requirements and internal policies.
• Partner with internal teams and provider offices to resolve provider and member issues.
• Educate providers on policies, procedures, and network requirements.

Associate Provider Network Manager

Operations

• Coordinate the client reporting process, partnering with internal teams to ensure accuracy, timeliness, and alignment with client expectations.
• Identify and help resolve discrepancies in reporting, escalating complex issues as needed.
• Act as a liaison between Client Services and internal departments to facilitate communication and follow-through.
• Assist with client-related deliverables, including fulfilling requests and supporting Account Executives and Sales Coordinators.
• Maintain accurate and organized client account documentation, including reporting schedules and trackers.
• Ensure consistency and accessibility of operational records.
• Proactively identify and resolve routine operational issues.
• Contribute to process improvements by streamlining workflows, enhancing communication, and increasing efficiency.
• Support the development and refinement of procedures and documentation.

Market Operations Coordinator

• Manage scheduling, document preparation, and logistical coordination for Market Operations deliverables.
• Provide ad hoc administrative support to managers and analysts.
• Route requests and coordinate follow-ups between Market Operations and internal departments.
• Prepare and format client-facing materials including meeting agendas, summaries, presentations, and reports.
• Maintain accurate and organized documentation for contracts, renewals, trackers, and templates.
• Monitor project timelines, deliverables, and issue tracking to support on-time completion.
• Track key milestones and provide reminders and follow-ups as needed.
• Identify gaps in administrative processes and recommend improvements.

Associate Provider Network Manager

Market Operations Coordinator

Market Operations Specialist