Customer Support

• Interact with customers from various fields in a laboratory setting
• Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation
• Manage customer quotes and literature requests for diverse product lines
• Receive all technical calls and triage appropriately
• Update and maintain CRM systems
• Capture new product inquiries
• Perform other duties as assigned by Sales Director

Sales Support Specialist

Business Development Rep

• Proactively identify and pursue new business opportunities in the nucleic acid therapeutics field
• Collaborate with Business Intelligence to uncover high-potential leads
• Promote Axolabs as a leading, multi-site CRO/CDMO to enhance market visibility
• Build and nurture strong, lasting relationships with prospects and customers
• Drive business growth through a structured sales process and strategic negotiations

Business Development Manager – CDMO, Therapeutics, Life Science

Sales

• Support and expand TNAC and Virusys portfolios across the United States.
• Identify and develop new sales opportunities across biopharma, diagnostics manufacturers, CROs, and academic institutions.
• Expand existing customer relationships by uncovering additional applications for TNAC reagents (e.g., assay development, QC, vaccine R&D).
• Drive revenue growth through proactive outreach including targeted account strategies, cold calls, email campaigns, and virtual engagement.
• Deliver technical presentations and product demonstrations focused on TNAC reagents, including antigens, antibodies, and viral proteins.
• Understand and address customer challenges related to assay sensitivity/specificity, reagent consistency, and supply chain reliability.
• Build and maintain strong customer relationships to ensure retention and long-term partnership growth.
• Collaborate cross-functionally with product management, R&D, and operations to align on customer needs, custom projects, and supply requirements.
• Track and report sales activities, pipeline status, customer feedback, and market intelligence in CRM systems.

Technical Sales Manager

Business Development Manager – CDMO – Therapeutics, Life Science

Compliance

• Provide daily operational and compliance support for import and export processes of traded goods within a specific country or region
• Administer free-trade agreement programs, including regular reviews of entry documentation and maintenance of tariff codes and country-of-origin (COO) data
• Maintain internal controls and procedures to ensure compliance with trade regulations and minimize the risk of penalties or fines
• Maintain organized and accurate trade records, update internal databases, and ensure activities align with established corporate policies, departmental procedures, and regulatory requirements
• Serve as subject matter expert (SME) for general trade compliance and customs relations, including tariffs and VAT, training and educating cross-functional stakeholders throughout the organization
• Interpret and apply trade regulations from various global agencies such as U.S. Customs and Border Protection (CBP) and World Trade Organization (WTO)
• Assist with trade compliance projects relating to cost-avoidance programmes, duty drawback, free-trade agreements, and preferential origin
• Complete or assist in applications of supporting documentation for export, import, shipping, and receiving processes to ensure accuracy and compliance with trade laws and country regulations
• Stay updated on changes in international trade laws and regulations and communicate relevant updates to the appropriate stakeholders within the organization
• Liaise with customs officials to facilitate the clearance of shipments, including handling of import/export documentation and potential issue resolution during the clearance process
• Provide regular updates and reporting on key data and metrics to functional leadership; alert management to discrepancies and trends
• Perform other duties as required, or assigned by management, to meet business needs
• Adhere to company Personal Protection Equipment (PPE) policy

Trade Compliance Specialist

• Identify and develop new sales opportunities across biopharma, diagnostics manufacturers, CROs, and academic institutions.
• Expand existing customer relationships by uncovering additional applications for TNAC reagents (e.g., assay development, QC, vaccine R&D).
• Drive revenue growth through proactive outreach including targeted account strategies, cold calls, email campaigns, and virtual engagement.
• Map key accounts involved in immunoassay development, infectious disease testing, and biologics development.
• Deliver technical presentations and product demonstrations focused on TNAC reagents, including antigens, antibodies, and viral proteins.
• Understand and address customer challenges related to assay sensitivity/specificity, reagent consistency, and supply chain reliability.
• Provide consultative support for reagent selection in applications such as: ELISA and lateral flow assay development, neutralization and binding assays, vaccine and therapeutic research, and diagnostic kit manufacturing.
• Build and maintain strong customer relationships to ensure retention and long-term partnership growth.
• Collaborate cross-functionally with product management, R&D, and operations to align on customer needs, custom projects, and supply requirements.
• Track and report sales activities, pipeline status, customer feedback, and market intelligence in CRM systems.
• Develop deep expertise in infectious disease biomarkers and viral proteins, immunoassay workflows and reagent requirements, and biopharma and diagnostic manufacturing processes.
• Analyze market opportunities and identify high-growth segments (e.g., emerging infectious diseases, multiplex diagnostics, vaccine programs).

Technical Sales Manager, TNAC – Virusys

Support Engineer

• Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.
• Support methods include telephone, e-mail, and online customer meetings.
• Document customer issues, actions, and resolutions within Salesforce Case files.
• Document and advance cases to Level 2 as needed.
• Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses.
• Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information.
• Share customer feedback with Product Management, Commercial, and Quality teams.
• Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents.
• Serve as a resource to product development, marketing, and sales teams as needed.
• Manage and track customer inquiries to ensure timely resolution.
• Provide regular reports on case status and trends to management.
• Perform other duties as assigned to meet business needs.

Technical Support, Informatics Software Specialist Level 1 – Bilingual

• Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.
• Support methods include telephone, e-mail, and online customer meetings.
• Document customer issues, actions, and resolutions within Salesforce Case files.
• Document and advance cases to Level 2 as needed.
• Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses.
• Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information.
• Share customer feedback with Product Management, Commercial, and Quality teams.
• Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents.
• Serve as a resource to product development, marketing, and sales teams as needed.
• Manage and track customer inquiries to ensure timely resolution.

Ecommerce

• Collaborating closely with the Senior Project Manager and the eCommerce team to capture and analyze business needs for assigned projects
• Assessing the business impact of requirements and detailing the As-Is and To-Be processes for each project
• Identifying measurable advantages for each project and guaranteeing they align with the strategic objectives of the eCommerce roadmap
• Coordinating User Acceptance Testing (UAT) and addressing issues to ensure project requirements are met flawlessly
• Building positive relationships with key business team members to ensure effective collaboration
• Engaging effectively across all teams within LGC IT and Standards business units

Senior Business Analyst – eCommerce

Account Manager

• Oversee and nurture key client relationships within life science offerings
• Manage sales processes from initial contact to contract negotiation
• Collaborate with internal teams to support sales lifecycle
• Build account-specific teams for client satisfaction and revenue growth
• Develop and qualify a robust pipeline of prospects
• Lead strategic sales processes and networking across organizational levels
• Represent company at sales meetings, client events, and trade shows

Sales Support Specialist

Business Development Manager – CDMO, Therapeutics, Life Science

Technical Sales Manager

Business Development Manager – CDMO – Therapeutics, Life Science

Trade Compliance Specialist

Technical Sales Manager, TNAC – Virusys

Technical Support, Informatics Software Specialist Level 1 – Bilingual

Technical Support, Informatics Software Specialist Level 1 – Bilingual

Senior Business Analyst – eCommerce

Corporate Account Manager