Executive Assistant

• Proaktive Unterstützung der Geschäftsführung im operativen Tagesgeschäft
• Koordination von Terminen und professionelles Kalendermanagement
• Planung von Dienstreisen inklusive Visaanträgen und Reisekostenabrechnung
• Vorbereitung und Nachbereitung von Meetings, Telefonaten und Videokonferenzen
• Eigenständige Kommunikation mit externen Partnern wie Behörden, Agenturen und Projektfirmen
• Übernahme von Sonderaufgaben sowie Unterstützung bei Präsentationen, Protokollen und Dokumenten

Sales

• Demonstrate experience navigating heterogeneous SEA markets, including differences in tender processes, distributor maturity, and regulatory environments.
• Identify new growth opportunities and drive expansion of recurring revenue businesses to improve predictability and run‑rate performance.
• Lead and support commercial activities in emerging APAC markets as required, ensuring aligned go‑to‑market strategies and sustainable business development.
• Engage deeply with regional key accounts to strengthen wallet share, defend strategic positions, and grow strategic pipelines.
• Run structured business reviews, relationship‑building programs, and long-term planning with major direct accounts and key opinion leaders.
• Coordinate multi‑stakeholder engagements across technical, commercial, and procurement functions.
• Demonstrate ability to manage complex tender and procurement processes.
• Manage and optimize a network of ~10-15 distributors across SEA.
• Implement performance frameworks, capability assessments, funnel reviews and joint business plans to elevate distributor quality and alignment.
• Provide product, commercial, and positioning guidance to ensure consistent market messaging.
• Strengthen LGC brand visibility via seminar tours, workshops, and expert‑level presentations.
• Demonstrate and maintain high‑accuracy forecasting with disciplined pipeline management.
• Utilize Salesforce CRM to track opportunities, distributor funnels, and customer engagement.
• Collaborate with regional marketing, technical support, customer service, and operations teams across US/EU/Asia.

Sales Manager – SEA

Operations

• Manage first level CRM support and consulting for sales related initiatives, including working with the global CRM team on development, testing, and implementation of changes
• Create, improve, implement and enforce sales operational processes, governance and policies to drive consistent and measurable success in the Sales organization; document and maintains procedures to run reports and storage of information
• Participate in the implementation and reporting of analytics surrounding forecasts, pipelines and opportunity value as required
• Support master data management efforts; ensuring data cleanliness
• Assist with Contract Administration, including coordinating contract renewal execution with the Contract Administrator to ensure all agreements are processed timely, pricing parameters are correctly documented, and pricing entered in ERP system
• Respond to customer specific pricing conflicts; researching where conflicts reside and correcting as needed
• Assist customer service or sales teams in day-to-day activities such as preparing quotes, agreements, sample follow-up, cross selling, new product discussions, and channel support
• Perform other duties as required to meet business needs. Assist with reporting and compliance tracking

Commercial Operations Specialist

Manager

• Develop and implement business plans to deliver revenue goals within the assigned territory end-user accounts and sales channels across LGC Standards products and services portfolio.
• Establish and maintain outstanding account, partner, and prospective partner relationships.
• Identify and engage potential channel partners, as well as key decision-makers within the company.
• Proactively lead a joint partner planning process that includes performance objectives, financial targets, and critical achievements associated with partner relationships.
• Manage potential channel conflict with other sales channels to ensure seamless operations.
• Drive the implementation of company programs among assigned partners.
• Maintain a high level of market and competitor intelligence to stay ahead in the industry.
• Collaborate closely with the marketing team to improve new product launches.
• Liaise with internal colleagues to ensure a flawless customer experience.

Channel Manager

Data Scientist

• Work with multiple partners throughout the organization to identify valuable data sources and automate collection processes
• Undertake pre-processing, curating, and model building of the structured and unstructured data
• Analyze large datasets and experiments to discover trends and patterns with statistics
• Help identify and define new product ideas based on the outcomes from the predictive models and machine-learning algorithms
• Present analytical results using data visualization techniques
• Propose data science solutions and strategies for R&D and business challenges
• Taking ideas from theory into deployment
• Learn, follow, and deliver high-quality product development documentation consistent with LGC’s quality systems

Senior Data Scientist

Support Engineer

• Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.
• Support methods include telephone, e-mail, and online customer meetings.
• Document customer issues, actions, and resolutions within Salesforce Case files.
• Document and advance cases to Level 2 as needed.
• Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses.
• Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information.
• Share customer feedback with Product Management, Commercial, and Quality teams.
• Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents.
• Manage and track customer inquiries to ensure timely resolution.
• Provide regular reports on case status and trends to management.

Technical Support – Informatics Software Specialist, Level 1

• Partner with Commercial Leaders to collect, validate, and communicate forecast and pipeline data to Finance partners on a regular cadence
• Maintain and update core commercial reporting tools and data sets, including Workday Adaptive Planning, Microsoft Excel, Salesforce.com, Tableau, and PowerPoint
• Provide feedback into development teams on expectations from leadership on reporting tools to feed into continuous improvement
• Perform data entry, validation, and reconciliation to ensure the accuracy and consistency of commercial data across multiple systems
• Generate and distribute recurring and ad-hoc reports, dashboards, and presentations to summarize sales and forecast performance
• Support the development and standardization of reporting templates and processes to enhance efficiency and data reliability
• Collaborate cross-functionally with Finance, Sales, and Commercial Operations to resolve data discrepancies and strengthen communication between teams
• Maintain file version control, documentation, and data integrity across all reporting systems
• Contribute to continuous improvement initiatives within Commercial Operations, focused on better visibility and automation of commercial and financial data
• Compile and maintain KPI scorecards and implement tracking systems for each commercial team

Commercial Operations Business Partner

Product Manager

• Develop a 3-to-5-year portfolio strategy to deliver ambitious revenue growth and aligned with the overall business strategy
• Engage with customers and team members to gather feedback and incorporate into product vision, positioning and innovation
• Define the value proposition for the Dr. Ehrenstorfer portfolio and work with Growth Marketing to embed it in effective marketing growth plans
• Build a pipeline of innovative products that brings sustained growth to the portfolio and reflects market trends
• Define and implement product launch plans including product positioning and sales enablement
• Manage the lifecycle of the portfolio, accountable for ensuring attractive profit margins
• Colloborate with Supply Chain to develop strategies that ensure competitive lead times
• Partner with the Pricing team to develop pricing strategies that improve profits and market share
• Prepare global sales revenue forecasts and work with Demand Planners and the Dr. Ehrenstorfer Operations team to develop a Sales & Operations Planning process
• Track and analyse sales data to understand key performance indicators to identify potential opportunities for product improvements
• Monitor and report on performance indicators to senior leadership
• Collaborate with Segment Marketing, Sales, and Legal to build Inorganic pipeline, comprising Acquisition targets, OEM and license deals

Senior Product Manager

Full-stack Engineer

• Designing, developing, and maintaining BRCGS customer-facing platforms, with a focus on usability, performance, and reliability.
• Writing high-quality, secure, and efficient code to enhance existing solutions and support new feature development.
• Implementing new functionalities and integrating emerging technologies under guidance from senior team members such as AI and automation.
• Supporting the maintenance of Azure infrastructure, contributing to its security, scalability, and resilience.
• Collaborating with the development team and other departments to ensure smooth project execution and alignment with business needs.
• Communicating effectively with peers and stakeholders to support project goals and technical delivery.
• Participating in Agile/Scrum processes and contributing to a culture of continuous improvement.
• Assisting in code reviews and learning from feedback to improve coding practices and team standards.
• Staying informed about industry trends and technologies to help evolve BRCGS digital platforms.
• Working with colleagues across the wider LGC group to ensure compliance with shared standards and leverage central support functions.

Software Engineer

Field Engineer

• Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
• Completes individual performance with training customers onsite which includes, conducting preventative maintenance, and instrument repairs.
• The Field Service Engineer II will be expected to provide service support independent of direct oversight.
• They will develop strong relationships through professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions, providing system start-up, integration support, and production optimization to meet needs for the customer.
• Field service efforts include on-site support for: all technical issues that could not be resolved remotely, start-up, commissioning and training, test and repair, and preventative maintenance of equipment.
• Participates and at times performs delivery of on-site operator and technical training to customers.
• Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
• This position contributes to achieve specific service-related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do.

Field Service Engineer II

• Develop a 3-to-5-year portfolio strategy to deliver ambitious revenue growth and aligned with the overall business strategy.
• Engage with customers and team members to gather feedback and incorporate into product vision, positioning and innovation.
• Define the value proposition for the Dr. Ehrenstorfer portfolio and work with Growth Marketing to embed it in effective marketing growth plans.
• Build a pipeline of innovative products that brings sustained growth to the portfolio and reflects market trends.
• Define and implement product launch plans including product positioning and sales enablement.
• Manage the lifecycle of the portfolio, accountable for ensuring attractive profit margins.
• Collaborobrate with Supply Chain to develop strategies that ensure competitive lead times.
• Partner with the Pricing team to develop pricing strategies that improve profits and market share.
• Prepare global sales revenue forecasts and work with Demand Planners and the Dr. Ehrenstorfer Operations team to develop a Sales & Operations Planning process.
• Track and analyse sales data to understand key performance indicators to identify potential opportunities for product improvements.
• Monitor and report on performance indicators to senior leadership.
• Collaborate with Segment Marketing, Sales, and Legal to build Inorganic pipeline, comprising Acquisition targets, OEM and license deals.

• Provide expert technical troubleshooting solutions to customers of LGC.
• Support methods include telephone, e-mail, and online customer meetings.
• Ensure that contact and product logging in the complaint handling system is complete and accurate.
• Communicate customer feedback to Field Service, R&D, Quality, Marketing, and Product Management teams.
• Understand and align with ethical, legal, and regulatory requirements applicable to our business.
• Ensure safety and compliance with PPE policy.
• Develop and maintain boilerplate language for product support.
• Build detailed process maps to improve and streamline technical support workflows.
• Manage and track customer complaints to ensure timely and effective resolution.
• Provide regular reports on complaint status and trends to management.

Technical Support, Instrumentation

Analyst

• Review domestic and international shipments of raw materials, components, and finished goods, ensuring compliance with life-science-related regulations (e.g., GDP, DOT, IATA, FDA).
• Monitor Global transportation activities to ensure on-time delivery; proactively troubleshoot delays, exceptions, and temperature-excursion risks.
• Support cold-chain and controlled-environment logistics by validating carrier adherence to handling requirements, packaging standards, and temperature-monitoring processes.
• Track and analyze transportation KPIs—on-time delivery, carrier utilization, freight cost, lane performance, temperature excursion rates, etc.
• Identify cost-saving, service-improving, and risk-mitigating opportunities through data analysis and benchmarking.
• Develop reports and dashboards for supply chain leaders; communicate trends and actionable insights.
• Support carrier scorecards, quarterly business reviews, and corrective action plans.
• Assist in selecting, onboarding, and managing logistics providers, freight forwarders, and parcel/LTL/FTL carriers.
• Audit carrier invoices, validate freight rates, monitor assessorial charges and support resolution of billing discrepancies.
• Partner with carriers to understand capacity constraints, negotiate spot quotes, and maintain service-level agreements.
• Ensure transportation processes align with internal quality standards and external regulatory requirements applicable to life science products.

Parcel Transportation Analyst

Customer Support

• Provide direct support for Clinical Tower's End User Sales Team.
• Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation.
• Manage customer quotes and literature requests for diverse product lines.
• Receive all technical calls and triage appropriately.
• Update and maintain CRM systems.
• Capture new product inquiries.
• Perform other duties as assigned by Sales Director.

Sales Support Specialist

• Assist in understanding requirements and translating them into technical solutions.
• Collaborate with project teams and functional consultants to support technical deliverables.
• Contribute to application integration and data migration tasks.
• Provide support for BAU activities and project work.
• Document technical specifications and processes for change requests.

Executive Assistant

Sales Manager – SEA

Commercial Operations Specialist

Channel Manager

Senior Data Scientist

Technical Support – Informatics Software Specialist, Level 1

Commercial Operations Business Partner

Senior Product Manager

Software Engineer

Field Service Engineer II

Senior Product Manager

Technical Support, Instrumentation

Parcel Transportation Analyst

Sales Support Specialist

Junior Technical Analyst